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US-East is now good to go. All worlds slated to merge during this downtime should be back up and ready. We hope you enjoy your new worlds in Aeternum and we’ll see you there!
US-East is now good to go. All worlds slated to merge during this downtime should be back up and ready. We hope you enjoy your new worlds in Aeternum and we’ll see you there!
Hello all!!! @focolaco @Gasakon @GodwinK2
Thank you for contact us about the issue you have with the game freezing randomly. Im sorry for the situation and its not intended to be like this.
As Luxendra suggested (thank you for it), did you try to do a file verification?
If not, please run a file check: ...
Read moreWe are aware. Please keep an eye on our Official News post for updates.
Posted an update here.
Moving this over to Support so the right eyes can get on it. Just to help our CS agents out, I assume verifying game files did not help?
We are investigating an issue that occurred when merging US-East servers but all other regions are up. For the sake of keeping all of the updates related to this in one place, please refer to the Official News post.
We are investigating an issue that occurred when merging US-East servers but all other regions are up. For the sake of keeping all of the updates related to this in one place, please refer to the Official News post.
We are investigating an issue that occurred when merging US-East servers but all other regions are up. For the sake of keeping all of the updates related to this in one place, please refer to the Official News post.
US-West and Australia should now be up. The team is investigating an issue that occured when merging US-East worlds. Once we have an update, we will post it here.
We are aware of this issue and the team is investigating. When I have an update, I will share it here but in the meantime, we appreciate your patience.
We are looking into it 
I’m checking for all worlds in US-East
Thanks for the ping, looking into it.
I am double-checking, thanks for your patience!
Which world are you trying to connect to?
US East and Central EU are all available to play! We are currently working on US-West and Australia and will keep you updated.
US-West and Australia are slated for completion by 2022-02-11T20:00:00Z.
Alright, thanks for the update. If it does happen again, please send the zipped app data for NW folder to CS. That will help us with the investigation into what initially caused the error.
I don’t have an answer for this right now but I have passed on the request for faction resets.