Old School Runescape Dev Tracker

No, individual salaries are negotiated on a person by person basis and relate to skills and experience offered by the candidate, within a framework we use to offer a competitive benchmark salary against similar roles in the industry.

Can't really speak for dev teams as I only hire for Player Support - we hire about 25% of those invited on site, and those invited in are about 5% of all total candidates from the initial applicant pool.

Well that’s the longest wait time and is only for people who have been banned , the vast majority of which are absolutely correct. We do agree that it is too long though and you will notice we have now halved that response time to 14 days at most

Jagex Player Support Roles If anyone is genuinely interested :)

The roles are based with the rest of the team at the studio in Cambridge, UK. Our positions always attract a large amount of interest, shortlisted candidates generally match all the requirements in the 'what we need' criteria and the majority of the 'even better if' skill indicators.

We welcome applications from people who meet these requirements, but it's also worth setting expectations that we are he...

So you're question would be what is happening with the authenticator delay and better CS (although I would like some clarity on what you think this means)?

In that case you have no opinion I am interested in.

I agree, the AMA was about diversity in the gaming industry. It was not a platform for a discussion about Jagex customer support.

We are looking at answering all the big questions that the community has, probably in a live stream. Currently that is bottlenecked behind myself as I have not had time to review the questions we want to answer. But we will get to it.

I've had an account security specialist check this over and they have unlocked the account, you can log in over the original pass again, the account may well get secured again - we could mitigate that a bit if you had Auth set but as you don't I'm afraid a further lock is quite likely.

If you have your device with you in Japan, use that rather than a public PC available locally.

Thanks for all of these Zap - I'll raise each of them to the team for discussion!

I've asked our analytics team to track this and I'll look to give an update in a week or two :)

Are you using your own device in Japan?

... 'dig' hmmm .... go to our support centre and in the search box type 'ban'

Sounds good, come find me on your first 'beer Friday' after joining us and we'll shoot some pool and laugh about 'that day on Reddit'

No problem, please call off the military now. ;)

They are done oldest first so nobody can really jump the queue, the system delivers the oldest pending appeal to the next available staff member, with about 15 staff a day working on that queue (although not for their whole day obviously).

Some appeals take longer than others to process, but the variance isn't as extreme as 'a few seconds vs a few weeks', so even if one does take a while to deal with, once it is resolved, the next oldest appeal will be delivered to the person who carried out that longer review, so the 'bottom line' lead times remain fairly stable.

Nice idea from a player experience POV, however the queue position is only a small indicator of when the appeal may be processed, other factors such as staff availability and incoming volumes across all our contact types, will have a much bigger impact on the response time.

For example, you could be 4,000 in the queue but get a review fairly quickly because we are well resourced and other work types are manageable, or you could be at number 200 in the queue and it take longer as staff are being used on priority work elsewhere.

The 28 day SLA is based on the longest it would take us, in a worst case scenario using forecasting of volumes and staff availability , but turn around for most of the time is more typically 7-10 days.

Hey, we received your appeal about 24 hours ago and it's in a review queue that we work on 'oldest first'.

Right now we are way ahead of the response times we publish, and although that can change daily, there is a good chance you will get the appeal outcome within the next few days.

Looking at the volume in the queue and our current lead times my best guess would be that your appeal will be processed on Sunday, but that's an informed estimate not a hard and fast guarantee!

I can see you have now secured your account and set up Auth, so there is a little less work for us to do in terms of securing the account at the appeal stage, and we can focus on identifying any hijacker activity and letting you know the outcome and next steps.

Obviously it would be unfair of me to process your appeal ahead of everyone else that is sitting ahead of you in the queue, so thanks for your patience!

We can confirm we're investigating world outages at the moment. Updates will be posted on this thread as time goes on.

16:03 The issue has been identified and options for potential fixes are being investigated.

16:31 We can now confirm that the issue has been fixed - we're sorry for the disruption.

Let us know which questions you'd like answered on tomorrow's Q&A!

Questions that provoke discussion are valued over Yes/No questions.

Thanks!

We're putting threads up on Twitter, Facebook and the OSRS Forums too.