Old School Runescape Dev Tracker

While I have been loving the top quality memes that came out of the button, I've submitted a ticket to see if the developers can make it toggleable. It might not make it through development and QA this update but at least the ticket is in.

I wouldn't be so quick to blame the players. I think it's like u/Glum_Reaper said...

I think I can speak for most when I say we've given up thinking it [the report abuse button] helps. Jagex should do address our lack of faith in the game's built-in report system. If we think it works, we'd use it.

I think PR probably enjoy their Mondays. Me in Community Management however...

Jokes aside, there's no right time for this, and we won't ever moan about having to deal with it. Problems are there to be solved. We want to give you the best possible experience, and that goes beyond just game content.

Hey all. I want to thank you, seriously. There's been more than 10,000 of you to respond to this so far.

I want to address the feedback you're giving to. Firstly, a bit of context into why this survey is a thing and how it came about. We (as an Old School team and product) want to know more about what you think about the game, what you want, (more importantly) what you don't want, how you'd prefer to hear news, and then a few topical things like polling and graphical changes. We then worked with the Research and Strategy team to build the survey.

There's a lot of feedback about the various pieces of contact information we're asking for. In hindsight, I think we should be explaining why we're asking for it. We ask for a phone number so we can talk to you directly (it'll definitely be somebody from Jagex), and it won't ever be passed onto anybody else. Some people clearly aren't comfortable providing that, so I don't see why we shouldn't be asking for a Discord co...

I replied to a similar comment here: https://www.reddit.com/r/2007scape/comments/glfy2z/dear_jagex_if_you_dont_have_time_to_open_a_formal/fr1qou3?utm_source=share&utm_medium=web2x

I don't envisage us sharing the results of this specific incident (we don't tell you about specific accounts we ban or mute or disqualify etc), but I'm very...

Hey, that's a perfectly valid bit of feedback there. And addressing your lack of faith in the report system was something that we discussed a lot today.

I don't envisage us sharing the results of this specific incident (we don't tell you about specific accounts we ban or mute or disqualify etc), but I'm very hopeful this will help instigate a change in approach to how we look at toxicity in the game.

I think sometimes there needs to be an honest understanding of the time it takes to flag, react, and respond. Office hours are a thing, and we then need to align on a stance and a response.

That's not saying we don't have out of hours monitoring, but that's largely for massively escalation-worthy things like serious game bugs, issues affecting the game worlds. I'm not trying to downplay what's appearing in this thread (and others), but it doesn't fall into that criteria.

Hi there. So speaking to Edmond does in fact unlock the teleport to ardy spell automatically and will not give you the scroll even if you don't meet the SOTE reqs (it is just a silent unlock in the background). Now that the OP has spoken to Edmond, they should be able to do the spell without having to unlock it via a scroll.

This is unacceptable behaviour, and it's not welcome in our game. We're investigating and we'll take action.

It's massively important that players report these things in-game so we're made aware of what's happening, and then we can investigate and take action accordingly. We can't emphasise how strongly we need you to report these things in-game.

For some additional context, the incident being referenced in this thread was not reported in-game and wouldn't have come to light unless images or video footage emerged like they did here.

I'd like to clarify a few other things raised in this thread. Not in terms of this specific incident, but just generally on the subject of toxicity, reports, and investigation:

"Every player in that video should be suspended."

We aren't going to take action against accounts before an investigation concludes. Images or video can be doctored. I'm not saying it has in this situation, but it's why ...

We haven't had any recovery requests for that account, you are almost certainly trying to recover the wrong account. Most likely by providing the log in for another account