devtrackers.gg
Hi - you have, Player Support sent you a message to your message centre on 6th July at 14:24 UK time, though i can see you've not read it yet. That explains what has happened. Thanks
Hi - you have, Player Support sent you a message to your message centre on 6th July at 14:24 UK time, though i can see you've not read it yet. That explains what has happened. Thanks
normally i don't care for fashionscape but you look awesome
Thank you so much!!
What Ayiza said - I love this
I had more faith in the players tbh, now I know better
good meme
Let me say a few things, as Director of Player Support here at Jagex. Personal attacks on any member of staff are not wanted, abhorrent and quite sad. Every staff member at Jagex does the best they are able. We have constraints, and work through these continually. I'm open to critique of support service and our infrastructure, but have no tolerance for the personal attacks which happen all too regularly. We talk of the integrity of the game - in my opinion that should extend to how employees are treated, and how employees treat players.
Whatever you may think of Infinity, I'm sad to see him go, and I've worked closely with him for many years. You have no idea of the time and commitment he has always put in, and the extent to which he has always sought to ensure that the whole community's needs and wants are at the forefront of what we do.
I'm expecting the usual vitriol, all I'd ask is that you bear in mind that behind every personal attack is a person doing t...
Read more[deleted]
what does it do
If the idea of these streams is going to be to answer a few questions in discussion format instead of many questions, can Jagex mods respond to some of these questions off-stream as replies to these comments instead? It would show Jagex being significantly more engaged in the community and make people feel like everyone has a voice.
As much as I can appreciate this, not everyone has the time to sit down and read through hundreds of comments in place of working on their projects. Personal twitter accounts work best for this
Hey there! This is legit from Apple, but great steps on taking precaution. You should have received an invite in your message center earlier on in the week with details on how to log onto the beta ios Beta Hope you enjoy! -Mod Cole
I love that you rewrote you post to be more PC and yet didn't delete the original lol...
not that - there was a reddit backlog and it meant that it disappeared when i first posted it, so i wrote it again and it did the same thing lol
I'm willing to pay even more if Jagex improves their support and anti-cheating team :)
Bit harsh...
Our customer satisfaction rating from those who contact us is 87% satisfied (versus 81% industry average). In addition, we introduced Ban Appeals, giving those hijacked at the time of the offence who actively want to play, a route in.
We know account recovery is a pain, and we are working with tech teams to improve it.
On anti cheating - we actually doubled the team size in the last 2 years, in order to place more time on OSRS bots - as it's on an older version of the game, it's easier to bot, and harder to detect - though engine are working on improvements to bot detection tools for us currently. As a result, we've seen bot numbers almost halve, and they continue to be driven down.
We've also been a part of the Ingegrity project - working with Sween and others to make changes to reduce exploits, and targetting high level toxic behaviour by taking out the most disruptive players.
There's always more to do, and we're on it.
... Read moreI'm willing to pay even more if Jagex improves their support and anti-cheating team :)
Bit harsh...
Our Customer Satisfaction rating continues above the industry average (of 81%) at 87% Satisfied - that's from those who actually use Player Support, and we introduced Ban Appeals to give those hijacked at the time of the ban the opportunity to get their accounts back if they actively want to play.
We know Account Recovery is a pain, and we're actively working with tech teams to improve it.
On anti cheating - we've actually doubled the team in the last 2 years and seen the bot numbers halve in OSRS - and game engine are working on additional improvements to bot detection - as OSRS is on an older game engine than RS3, it's easier to bot, and harder to catch them - hence why we put more people into it.
Apologies, I’ll keep that in mind for the future. I just wanted to lay out my entire thought process behind the question; unfortunately it turned into a giant wall of text.
If needed, I can still provide a TLDR if you would like?
Na dw, I really like the question so I'm up for spending the time on it
Read moreAny plans on doing something more unique with Ornament Kits?
You currently have a transmogrification system in OSRS via Ornament Kits. Most of these kits are obtained through Treasure Trail rewards but they could have a far greater potential.
As we are progressing in PvM, the only way we are currently incentivizing players to do the content is by creating a higher GP/hr since adding uniques generally translates to power creep.
Currently, the general consensus does not want there to be more power creep and in the same breathe we need to do something about the constant GP/hr rise in PvM as more content is released.
My proposition is to introduce NEW Ornament Kits as a unique, untradable, reward to players that have gone above and beyond in specific PvM and PvP content.
A way to implement this for PvM would be via the Kill Count (KC) mechanic we have in OSRS. Currently, there is a KC progression reward system after completi...
Will do my best to get this question in, but for what it's worth, please try to provide a TLDR in the future as this is more time than we can afford asking a single question
Hi Atom_Cats,
We were aware of an issue affecting a few of the worlds earlier today, but this has since been resolved. If you're still experiencing problems accessing the game, submit a ticket so we can look into this for you.
Mod Ferret
We ban them as soon as they pop up. For what it's worth, reporting them in-game and sending evidence to [email protected] is more effective than posting to reddit.
This recent drama seems to have happened around 3am BST. I'm looking into it now.
To clarify, we aren't the internet police. We can't protect player's IPs, all we can do is recommend they do their best to protect them. Often times we see players leaking their IP through a means they were unaware of, claiming it hasn't been leaked etc.
That being said, we'll look into this as much as we can and if we can find any credible evidence, we'll take action accordingly - which, if I might add, we have done so in the past many times. This whole reverse psychology thing of 'this happened but jmods won't do anything about it lol' doesn't help anyone. We'll do as much as we possibly can.
Blood Defender was its original name, with the original thought to be using a special vial of blood on it but that felt a bit odd. We're definitely open to changing naming around, that's no biggie. Just need to find something that appeals to everyone.