What is this? This is referencing the recovery I GAVE, not the hacking one.
"I've taken some time to look over your account and the course of events that occurred, I can confirm that any person to have submitted an appeal was able to provide us with information which included transaction ID’s, CC details, contact details and recovery answers.
Please note that the creation information for the account was also provided, including creation date, and furthermore the appeal was submitted from the same location as the creation location of the account. "
You need to check this again because it sounds like this was the recovery attempt that I used to secure the account giving these details, not the one that was from the hacker.
That inbox message explains the hijacking. TLDR is that the hijacker had a host of strong info (enough to say that they were the original owner of the account...), and that was the basis of them gaining control of the account. No smackdown...just what has happened, plain and simple