[2022] Hardware not supported/ No Compatible Driver/ Hardware Found

@bunnybowin_jrcb Hello there, thank you for reaching out to us here, and welcome to the forums! Apologies for the trouble this problem has been causing when loading Rainbow Six Extraction. We did have a new patch added today. Have you tried launching the game today after downloading the most recent update to see if you still receive the same message when launching Rainbow Six Extraction? After downloading the update, try restarting your PC before relaunching the game. Please keep us posted if you still run into the same message as before.

@bunnybowin_jrcb No problem! I'm sorry for the continued issues you are having after the patch. To help take a closer look into this and share some further information for the Dev Team to continue investigating this, could you please create a support ticket with your MSINFO & DxDIAG attached? Once you have done so, please keep us posted here.

@bunnybowin_jrcb Thanks! It looks like one of our specialists has reached out to you, and will continue assisting you there. However, please do not hesitate to reach back out here should you need anything further!

Hey there @thiamaath , thanks for reaching out!

We're only able to help in English on these forums - if you translate your post for us, we'll be happy to assist.

Alternatively, you can speak to Ubisoft Support and other players in Italian on our Italian forums, here: https://discussions.ubisoft.com/category/607/rainbow-six?lang=it
Or, you can send us a support ticket in Italian here: https://www.ubisoft.com/it-it/help/contact

Thanks

@thiamaath

Hey there.

Sorry to hear you've encountered this and thanks for translating that for us. The team is still actively investigating this issue.

Can I ask you first of all to confirm whether you have updated both your AMD Radeon integrated graphics drivers AND your dedicated Nvidia drivers? Please try a clean installation of both please as we have received some reports that it stopped working and then worked fine after reinstalling the drivers.

Please let us know if that helps or if you require further assistance.

Thanks!

Thanks for getting back to us @thiamaath !

Sorry to hear you're still receiving an error.

As you've noted using a laptop, something else I'd like to suggest is these steps to ensure your dedicated Nvidia GPU is being used.

It's common for laptops to switch to their integrated graphics for power saving purposes, which aren't powerful enough to run some games or aren't supported.

Let us know how you get on with this!