[2022] Maelstrom Protocol not tracking XP

@el_mata_baca_54 Hey there, and welcome to the forums! My apologies for the roadblock you are coming across in progress in Rainbow Six Extraction. We have seen a few similar reports of this behavior happening the Maelstrom. To gather some further information, share back with the Dev Team. Could you please share a short video clip after completing one challenge showing the total XP received and your overall XP not updating for you?

Hi @shooter_q-veras, welcome to the Rainbow 6 Extraction Discussions! Sorry to hear you've encountered this as well, however, thank you for reaching out to us. Could you please confirm if you're able to upload the video to YouTube as an unlisted video, & sending a link here? Please keep me updated!

Hey there @shooter_q-veras, thank you for taking the time to share that video, I appreciate it. This is something we will gladly investigate further. From reviewing the video, I am afraid it's hard to tell if the XP was indeed added or not, as we cannot tell what the XP was before starting the protocol. It would be greatly appreciated if you could share a video or some screenshots before starting the protocol. I would also just like to ask some more questions here for our investigation:

1. Does this happen often?
2. Are you able to reproduce this at all, or does it just seem to be a random occurrence?
3. What platform are you playing on? (I understand from the video, it seems like PC, but I would just like confirmation here)

Additionally, if anyone else has experienced this problem, it would be greatly appreciated if you could answer the questions above, and also share a video demonstrating the following:

One video, that displays your current XP before starting the Maelstrom Protocol, then another video, demonstrating the end of the Maelstrom Protocol, and displaying that the XP, is still the same as what it was before starting.

If anyone has any questions regarding the steps above, please do not hesitate to let me know!

Hey again @Shooter_Q-Veras, thank you for taking the time to share that video and answer my questions, I greatly appreciate it. The video seems to be working well, thanks! I have gone ahead and forwarded the information you have shared over to our development team so that they can take a closer look into the problem. Once we have more information available, it will be posted below. If you have any questions or run into any other issues, please do not hesitate to reach back out.

Thanks for reaching out to us @justgrape11 , I'm sorry to see you're also having issues.

This is still being looked into at the moment as we've had no further reports until now.

To help with the investigation, could you please also provide a clip of this for us to pass onto the team?

Thank you!

Thanks for reaching out to us @marioelperro , my meaning in my previous post is that we haven't had any further reports since those in February, so additional examples of this happening in-game, such as a clip would be requested.

As for the Support Site, email / live chat support isn't currently available in all regions so some players may be unable to open a ticket.

In these instances, you're more than welcome to post on the forums or send us a DM via our Facebook or Twitter pages.

In the meantime, I've noted your experience to the team as they continue to investigate and we'll share updates here when available.

Thank you!

Hello there @powerliftt! Welcome to the forums

I'm sorry to hear that you've had trouble with your Maelstrom Protocol XP tracking. Thank you for taking the time to share your report with us.

The dedicated teams have been notified about this issue and are looking into this further. I've forwarded the information you've shared with us so far to them so they can include it in the ongoing investigation.

Would you be able to provide a video that shows your XP isn't increasing when taking part in the Maelstrom Protocol? A video showcasing the issue would be very helpful for the investigation! I'd recommend uploading any videos to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread.

Thanks!

Hi @marioelperro I have looked into this issue and it appears that the development team have been unable to reproduce the issue so far, but they are still investigating. We also haven't received many reports for this particular issue.

If possible could you please provide a video that displays your current XP before starting the Maelstrom Protocol, then another video, demonstrating the end of the Maelstrom Protocol, and displaying that the XP, is still the same as what it was before starting. I can then forward this on to the development team.

Hi @ThatFokinSniper apologies for the late response.

I am also sorry to hear that you are experiencing an issue with the Maelstrom Protocol not tracking your XP.

If possible could you please provide a video that displays your current XP before starting the Maelstrom Protocol, then another video, demonstrating the end of the Maelstrom Protocol, and displaying that the XP is still the same as what it was before starting. I can then forward this on to the development team to investigate again.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread.