[2021] Can't access email, any way to change email?

Hey Nitro0003!

The quickest and easiest way to resolve this issue would be to call our Technical Support team, who should be able to help you with changing your email address. You can find more information on how to call them HERE.

Thanks.

Hey Zmanxtreme and welcome to the forums.

The best thing to do in this situation would be to go directly to support so that they can help with your email issue. If you can provide your ticket number, I can see about getting this ticket looked into for you.

Additionally, no information has been emailed out yet, so once your email address has been changed, you should still receive your information in time .

Moving to Technical Support.

Thanks.

Hey everyone.

If you've accepted the NDA and still haven't received your codes, please contact our Technical Support Team HERE. Please ensure to provide as much information as possible to help with this issue.

Thanks.

Hi Guys, please have a read of the update here http://forums.ubi.com/showthread.php...2#post11027902

Thanks

Hi Tuindwergie and welcome to the forums, please have a read of our update here http://forums.ubi.com/showthread.php...2#post11027902

Thanks

If you've pre-ordered the game and have NOT received your code yet, please contact our Ubisoft Support directly and provide proof of purchase in your support ticket. http://support.ubi.com

Thank you!

Please contact our Ubisoft Support for assistance regarding beta keys. Thank you!

http://support.ubi.com

Originally Posted by Wasp_0127
I never check my emails but apparently a while ago (few years ago, unrecoverable) my email used on this account was deleted and removed permanently. I own R6 Siege and AC Unity on this account and really want to move them and not spend money on re purchasing them for a new account. I was about to buy R6 Siege season pass when i noticed this problem. Any help on how to transfer games between accounts?

Hi Wasp_0127! You can private message Ubisoft Support on Facebook or DM them on Twitter with your old email address and proof of your identity, and they may be able to change your email manually. Another option is creating a new account and going to https://support.ubi.com . This would also need proof that your old account belonged to you. Thank you!

Hey Ian.Core,

Sorry about the bad luck!

You can create a ticket with Support HERE and they should be able to help you figure things out with getting access to your account.

Originally Posted by Set1474
Hello Ubisoft,

i have almost used all of my recovery codes to access your forums i had to deactivate my 2 step verification because my email was hacked and stolen from me, and i cannot retrive it back so i'm kindly asking you to change my email to

[email protected]


I printed the recovery codes on 29/6/2016 when i activated it.



il change the email afterwoards when you change it, because thats not my main email.

Hey @Set1474

Please submit this in a support ticket HERE to our customer support team so they can help get this updated for you.

Don't wait for them to read this. The support ticket will speed up the process and get you the help you need.

Hey byEMadera, we can help you on Facebook and Twitter!

Hey JeagerJac. I removed personal information from your post. You can get help for this issue on our Facebook or Twitter.

Hello!

Your friend will have to contact us directly so we can verify account ownership, please try our Twitter or Facebook support channels.

Thanks!

This is not the correct place for account assistance. For support with this matter please send a direct message to Ubisoft Support on Twitter, send a private message on Facebook, or make a support case with our technical team on our support portal.

It may be that the email on your account is not the one you expect. I recommend that you reach out in a private message with your username and the expected email on the account. You can reach out to me or you can reach out to our team on our Ubisoft Support pages on Twitter or Facebook. Finally, you can also reach out on our support portal.

Our technical team can help with changing your email, but they will need to go through a process of determining that you own the account in question.

Hi,

If you can't access your account, please reach out to us via Facebook or Twitter.

Thanks.

Hey there GRE_Kaolt,

This is something we can help with through Facebook PM, Twitter DM or our Support Website. I appreciate your patience while you wait on a reply!

Hi there! When I check your account I don't see anything immediately wrong with the email address (like writing gmial.com instead of gmail.com), but send me a PM with your issue, and I'll look into it for you.

Please note we can only help in English on these forums.

Hey kiven112.PwK! I deeply apologize for the spam you've been receiving. If you want to opt-out of receiving emails from us, this support article lets you know how to do so. Thanks!

Hello AmelieLacroix77, thank you for your post.

We are unable to change your account details over forum requests, as we will need to verify you as account owner first, privately, before we can make any such requests.

To change your email address, please contact us over one of these links -

Ubisoft Support Website - https://www.ubisoft.com/en-gb/help/contact
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/

Please provide your username, your current email address, preferred email address and any linked accounts you may have such as Steam or Epic ID's, Playstation usernames, or Xbox usernames you may have linked to your Ubisoft account, thank you.