[2020] Abandon Sanction and MMR Loss

Hey Script.SL,

I am sorry to hear that you disconnected from a game and were unable to rejoin.

Regrettably, we cannot reverse that loss or restore any lost MMR. Is this an issue you are often faced with?

Hey rgfvvgft6565. I'm incredibly sorry to hear that this happened. While Support is not able to adjust rank or restore lost ranked points, I'd be more than happy to get this reported for you. Were you able to grab any video evidence of this as it was happening during the match?

Originally Posted by rgfvvgft6565
I tried saving a video clip but didn’t show it sadly, I didn’t expect it to happen but it’s fine now because turns out it was only a 30 minute ban just a shame me and my team lost some mmr for it.

Sorry to hear that. If you do come across anyone you suspect is affecting the connection, please try to report them in-game. If not able to, please provide their usernames on Facebook or Twitter in a private/direct message. Alternatively, you can also create a support ticket.

Thanks!

Hey lilY0B0.

Sorry to hear that!

Regrettably, support does not have the ability to overturn any temporary bans.

If you have any video footage like what was requested from rgfvvgft6565 please do not hesitate to forward it via support ticket.

Hey folks,

The team is aware of this issue and are actively investigating it.

Apologies for any inconvenience caused.

Hi S.Edgell! If you think someone may have DDoSed the lobby, here is how you can properly report them.
Please note that we have been investigating ongoing issues with EU console servers and high ping. We appreciate the report!

Hey there, LosingMMR and armyletron14. I'm very sorry to hear that you both encountered this problem in Rainbow Six Siege! Please keep in mind that Support is not able to adjust rank, restore lost ranked points, or remove temporary bans of any kind. If this has happened before, I would advise completing connectivity troubleshooting relevant to your platform.

Xbox One
PS4

Please do not hesitate to reach out to our support team for further assistance if needed.

Thanks for getting in contact and providing this feedback, if you can provide further details of the platform you are attempting to play on along with the data center you are accessing, we will certainly be able to forward this for further review.

Please note, the Ubisoft Support team has no access to specific details regarding account sanctions of the ability to overturn these.

In the meantime,please keep an eye on our official website, forums and social media outlets for further news and updates ad they are made available.

Thanks for providing this feedback, we will certainly forward you information too our Rainbow Six team for further review.

In the meantime, please keep an eye on these forums along with our official website and social media outlets for any further information as it is made available.

Hey, ItsPrymusBlack!

So sorry to hear about your connection lost issue. I am afraid we are unable to change the outcomes of matches. There has been some ongoing server issues at the moment, however if this continues to happen please try the steps here:

https://support.ubisoft.com/en-GB/fa...Six-Siege-R6S/

If there is anything else we can help with, please let us know.

Hi there, VexOnHotspot.. I'm sorry to hear that this happened! Thank you for including that video for me. I'm afraid that Support is not able to adjust rank or restore any lost ranked points, but I'd still be more than happy to get this reported. Was the ping high for everyone during the match?

Originally Posted by MrDiny
I have been attempting to play rainbow but every time I log in I have am abandon sanction. I have changed my password multiple times incase it was someone else playing, but I still have been banned for ten, twelve, and six hours after each one ended . I haven't played anything, neither unranked or ranked, and it says I have a penalty for leaving a match.

Hey! Apologies for not seeing your post earlier.

It is currently difficult ti determine why you are facing this issue.

Do you see the abandonment sanction immediately when launching the game, or does it appear after playing?

Does the abandonment sanction ever end, or does it stay there permanently?

Thank you!

Originally Posted by OnyxWolf95
Can Ubisoft please change the abandon sanctions for those who Disconnect. I've had 2 games in a row where I disconnected at least 3 times, reconnected, every time and then received a ban after the match ended because I couldn't reconnect a final time.

Really frustrating. The only time I get I play and I DC and get banned. Wonderful lol.

Hey there,

Thank you for the feedback regarding the abandon system.

We'll pass this onto the team however at the moment, any instance of leaving the game can be counted as an abandon.

Sorry for the inconvenience. It may be worth giving our connectivity troubleshooting steps a try if you find this is a common occurrence.

Originally Posted by Rewind.DUDE
I was playing some of placement matches today and yesterday. I had two problems that caused my game to automatically closed and when I would try to load it back up, it would say that I had a file corruption. It just happened 10 minutes ago, where I was in a game and then it said I had a connection error, so usually I have to restart my computer, since I knew I would have time to rejoin. But when I tried that, a file corruption showed up, and I kept trying and restarted my computer a few times as well, and I have been unable to join. This is going to be my third abandon penalty in the last day and I am going to get a 24 hour ban that probably will be starting soon, since I am unable to rejoin my game. I was wondering if I could have my placements maybe reset, since I have only truly played two full matches, one of which I won and one that I lost. My other two games that I was disconnected from were from my dad who purposefully blocked rainbow through Microsoft family features which he did twice, causing me to get two abandon penalties for that as well. So overall I am just wondering if I could have a reset on my placements, so I don't have 3 extra losses that were completely out of my control.

Hi there.

Unfortunately we can't assist you with resetting your placement matches. However we can help you to resolve the file corruption error you've mentioned. This error message usually means the game and/or Ubisoft Connect is being blocked by your antivirus software, please add Rainbow Six: Siege and Ubisoft Connect to your AV's exceptions list.

Hello guys,

mikeluzi25, if any point you suspect any players of DDOS, we ask players to capture as much evidence as possible and to please contact us directly via our Support Site or you can also reach us on Facebook and Twitter with the following details;
- Date / Time of the match
- Username(s) of those responsible
- Any evidence

We'd be happy to pass this onto the team for review as part of steps to combat against these players.

Darkshadow_xx, if you are being warned of having left an Ongoing Game while still queueing, please confirm the Date(s) / Time(s) you've experienced this so we can pass this onto the team for investigation.

GlideChampion, I'm afraid we do not have the facilities to adjust any player's MMR or Ranks. I would advise avoiding having higher performance programs running alongside the game as this can put you at risk of crashes. Please give the steps in our guide a try if crashing is a common occurrence for you.

While there are no planned changes for the abandon system, we will pass your feedback on

Thank you