[2021] Synchronizing Battle Pass Data Bug

Hey @soggyapple, thanks for reaching out and welcome to Discussions!

I'm sorry to hear you ran into this error message. When you closed and rebooted the game, did you see any change in your Battle Pass progress?

If this same message pops up again, I recommend completing some connectivity troubleshooting to help clear up potential conflicts.

If the issue persists and you don't see your Battle Pass progress after restarting the game, please update this thread.

@callmeastro Thank you for sharing what has worked for you. This is a known issue and is actively being looked into.

Thank you.

Hey guys, thanks for all of your input so far and sorry to those who are affected by this.

I've had a closer look at it and there seem to have been some slight confusion. The issue regarding Battle Pass synchronization is something that has been indeed brought up a while back however is something that has been supposedly addressed, however since the recent patch, I understand that issue resurfaced, therefore if possible, may I kindly check the following:

1. Did issue start to happen since latest season or was it on-going since a while back?
2. How often do you experience this? Does it occur each time there's any progression made within the Battle Pass?
3. Did you notice any consistencies that may help to reproduce this, such as whether issue may occur only after playing certain game modes for example?

In the meantime, to add to what's been suggested, if you haven't already, try verifying your game files too and see how it goes.

Keep us updated!

@skkarlos Hey there, thanks for reaching out about this issue and apologies for the late response.

If you're still experiencing this issue, please confirm that you've completed all the steps in our PC connectivity guide. This will help rule out some potential causes of the issue.

If the issue persists after those steps, could you provide a screenshot of the "synchronizing battle pass data" message?

@skkarlos Thank you for the update and apologies for the annoyance this continues to be. I have shared this thread with the team along with the information shared here to further look into. To help gather some further information, could you share with us a quick video clip of this happen right after a match and possibly one showing you restarting the game and showing the results taken to see your progressions? If there is any additional information that the team may need to further investigate this, we will be keeping this thread updated.

Hello everyone, thanks again for bringing this issue to our attention and for the images and videos suppplied. We have reached out to our Siege QA team and will be in touch again in this thread if we need any further information. Thanks for letting us know the connectivity troubleshooting does not help resolve this issue for you, only a game restart.

@Skkarlos @Kabbage_Ripoff Hey there! Our team has not been able to reproduce this recently. Could you try reproducing this on your end once more? They would like to check this out further from your account progression. Once you have tried this once again, please keep us posted here so we can update the team during their investigation. Thanks for bearing with us as we continue to check into this further.

@skkarlos Hey there!

Thanks for confirming this is still happening to you. We've forwarded these details on to the team, to aid with the investigation.

We appreciate your patience while we look into the issue with the battle pass data. If you have any questions in the meantime, feel free to reach back out.

Hey there @luigiymario2 and welcome to the Ubisoft Discussions!

I'm sorry to hear you are also experiencing this issue with the Battle Pass data sync. Have you tried the steps previously provided by @Ubi-Karl and @Ubi-Mushy earlier on in this thread, by any chance?

Hey there @Cavendar-ECO , thanks for sending across your report of this issue, and for this screenshot showing what happens. I really appreciate this!

Our teams have not been able to reproduce this issue with the latest version, so I'd like to ask you to perform a couple of troubleshooting steps, just to make sure the report we're sending across is matching a game environment we can replicate on our end.

Can you start with our troubleshooting guide. In particular from this guide, please make sure you are running the game with administrator rights, you've verified the game files, you've got your graphics drivers and Windows install fully updated, and you don't have any background programs which could interfere with the game.

Please also check the PC connectivity guide. In particular from the guide, in this case, please make sure you've reset your network hardware, you're on a wired connection (at least temporarily for testing purposes), and you've checked for conflicting programs such as firewalls, VPNs, or downloader programs.

Let me know if the issue pops up again after those steps, and I'll add that information to our report. Thanks again for reaching out!