[2020] Missing operators

Hey,

Thanks for the update, glad it sorted it for you.

Hey Bosi010,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

I've created a case under your account and would like to ask you to do the following:

1. Visit our support website website
2. Login to your account
3. Select the drop-down menu on the top right and click 'My cases'
4. Once redirected, select case 13291422
5. Put down description of your issue as well as the steps you've already tried
6. Also, attach screenshots showing your installed extra content for the game as well as a record of purchase for the game

Once provided, we will have a look and get back to you!

Originally Posted by RebeliousRyachu
Hello,
I am also having the same problem when I downloaded the deluxe edition from GamePass. Would you be able to help me as well please?

Hey RebeliousRyachu, I have replied to your thread a moment a go, so have a look when you get a chance!

Hello everyone, welcome to the forums and thank you for contacting us about your missing Operators.

Players can share Year Pass 1, 2, 3, 4, and 5 Operators on the same Xbox console but using different Xbox account names.

Players are not able to share skins, vanity purchases, operator bundles bought in-game, or operators unlocked with renown.

These can only be used on the Xbox account that purchased them originally. Players can not share content on two separate Xbox consoles.

PS4 players are unable to share any content at the moment across console or account.

For anything to do with missing Operators or missing content we would need to discuss this in private after verifying your account.

Please see our post on what to do about this and what we need from you, here -
https://forums.ubisoft.com/showthrea...from-your-game

Thank you.

Hey, folks.

So we can investigate these missing items/operators for you please reply with your case numbers.

If you have yet to create a case please do so HERE or alternatively contact us via live chat HERE.

Thank you.

Hello everyone, thank you for contacting us about your missing Operators on console.

To clarify on why some players may be missing Operators, if you are game sharing on Xbox, please read on -

For Xbox users, the game will allow you to play the game on different Microsoft accounts, as long as these accounts are used on the same console. Players can not share the game across separate Xbox consoles.

If your edition of the game came with Yearly Pass Operators, you should be able to share these with another account on the same console too, as their licence is tied to your base game.

However, Xbox players are not able to share operator bundles bought from within the in-game store, Operators purchased from the Microsoft store, or operators unlocked with renown. These can only be used on the Xbox account that purchased / unlocked them originally.

If you are still missing operators from the game and the above game sharing does not apply to you, we would need to discuss this with you in private through a social ticket.

When you contact us through our support please make sure to provide us with a full uncropped screenshot of your proof of purchase of the game or any additional Operator bundles you have purchased.

You can contact us about this here through private message or our support website -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
https://support.ubisoft.com/Cases/New

Hello pxoefe, I have moved your post here from the console section as your platform is currently PC.

First of all can I ask what version of the game you have bought?

If you have bought the game recently, you should have access to the operators shown in this guide -
https://www.ubisoft.com/en-gb/game/r...0sSAnfvBwrOG8a

@caliistaken Hi there!

Thanks for posting. Sorry to hear that you're missing operators at the moment.

Would you be able to let us know how you own the game? For example, purchased from Ubisoft/Steam/Epic, Xbox game pass or Ubisoft+?

We'd be happy to take a closer look at this for you.

@quatrocolori Hey there! We'd be happy to check into this for you. Since we'd need to verify your ownership of your account, I ask you kindly to reach out to us privately via our Support Website, Twitter DMs, or Facebook PMs.

If you're contacting through Twitter or Facebook, please make sure to also include the username and email address associated with your Ubisoft account.

Thank you!

Hey @letzgobrandon24 ,

Thank you for getting in touch!

As we'd need to take a closer look into your account to investigate this, could you please open a direct ticket with us via our Support Site, Facebook or Twitter?

When opening your case, if you could please include how you purchased these Operators (renown, credits, Year Pass) and we'll look into this further.

Thank you!

Hello @Exam1999, for all missing in-game items, as per our pinned post, we ask that you contact us about this through our Ubisoft support website here, so we can check your account and purchase details >> https://www.ubisoft.com/help
 
When you contact us about your missing Operators, please send us the following information >>
 
- A proof of purchase of the game (if purchased from Steam)
https://support.ubisoft.com/en-GB/Article/000061770/
 
- Your unique Steam ID code (If a Steam purchase)
https://support.ubisoft.com/en-GB/Article/000060565
 
- Your Ubisoft ID and email address

- List of missing Operators
 
We will verify your account first over email, then we will investigate this further for you.

Hello @L0ky69,

Thanks for reaching out and I'm sorry to hear about your experience.

I can see that your case has been forwarded to the responsible team and you should receive a reply soon. Apologies for the delay.

If you have any additional questions, please let us know.

Hello @L0ky69 my apologies that your support case is still ongoing, I read your case details and the case is still open and has been put in a queue with the relevant team.
 
Occasionally some cases may take a while longer to resolve when escalation is needed if we have high contact volumes after a game update, or during the holidays, as your case is placed into a queue.

Please be assured your case is being looked into, we hope to resolve this issue for you as soon as we are able and all details have been double-checked.

Hi @chriss69g!

If you're missing operators that you've had in the past, this can generally be caused by not renewing an Xbox Game Pass or Ubisoft+ subscription! If you had either subscription at one point then you would have had access to the operators in the edition the subscription offers, once the subscription expires you would go back to only owning the operators you've purchased directly in packs, with credits or renown. If you renew the subscription or purchase the opreators directly you should be good to continue utilizing these operators again. If this is not the case, then please contact us so we can take a closer look into this with you.