Original Post — Direct link
Ive included posts Ive made in previous forums about this issue for Ubisoft to look over:

09/28/2020

I have tried the advised troubleshooting method and have had no resolve to the problem I am facing. After the update a week or so after the new season launch at random points throughout a game (this doesnt happen every game) the game audio cuts out but still allows you to run around and place gadgets etc but about 20 seconds later the game completely freezes and forces you to reset. This is ruining my experience playing ranked on Siege and has given me abandon sanctions and lost MMR that I didnt deserve. Please Ubi fix this issue as its making the game unplayable for myself and other players.

10/27/2020

This audio glitch followed by the game crashing has recently started happening to me again after the Halloween update was released on Xbox One and needs to be fixed again and permanently this time. It was fixed for a brief amount of time but ever since the Halloween update got released recently it has been happening to me again and ruins my experience playing the game. Please Ubi look into this glitch and fix it as its ruining the game for me and the other people who are experiencing it.

10/29/2020

The issue I am having after the most recent update is identical to the issue that was previously resolved for a short period of time before returning now. The game audio cuts out when there are a lot of things going on and making in-game noise all at the same time; this happens for about 20-30 seconds during which you can still run around and play as normal but with no audio for that 20-30 seconds before the game freezes and forces you to reset your game.

Could it be possible that the fix update for Xbox that was out a few weeks ago hasnt been included in this most recent Halloween update? And that is why the issue is happening again?

10/30/2020

Ill set the scene.... ranked on coastline, the game is 4-4 and we go defence in kitchen... the round starts and I move forward to go and reinforce, vigil throws an impact grenade to make a rotation and then boom! My game audio cuts out and after 20 seconds of me moving around and finishing reinforcing/putting my gadgets down I freeze and am forced to reset my game. Then I load my game back up to be welcomed by an abandon sanction message and have to wait half an hour to join my squad back and play. Please Ubi can you fix this it once and for all, as your game in this current state with this audio bug is unplayable for me.

11/07/2020

Ubisoft ID - Geekzs

Platform - Xbox

Xbox Gamertag - Teq

I have had the game installed on both my internal and the external hard drive and have experienced the problem on both but all my other games run smoothly and with no issues. I have also played on a different Xbox Console and experienced the same issue.

I was last affected by this issue on Saturday November 7th 2020.

My game can have the audio cut out and crash at random unpredictable times throughout a game of Rainbow Six Siege; it mostly cuts out and crashes however after a sequence of loud audio noises happen all at once in game e.g. multiple walls being reinforced at the same time as someone making a rotation on another wall with an impact grenade. This needs to be looked into in more depth by Ubisoft and fixed ASAP as its making the game unplayable for me and other players.

01/02/2021

This issue still persists to happen to me on Rainbow, it is even happening to me now in the droning faze where the enemy team are making rotations with a shotgun and my audio will just cut out while on the drone and when it spawns me in for the round a few seconds later my game will be frozen and forces me to reset. This issue needs to be looked into properly by Ubisoft and fixed once and for all as its happening to me every game now and even multiple times in a single game and makes Rainbow Six Siege unplayable and not enjoyable at all.
almost 4 years ago - UbiKoality - Direct link
Hello Geekzs! Thank you for compiling all your previous posts into one and including so much detail on the problem at hand. I'm extremely sorry to hear that this issue has been plaguing you in-game for so long! I can whole-heartedly understand your frustration and disappointment. Moving forward, do you have a digital or physical copy of the game? Have you been able to capture video of this occurring? I would be more than happy to report it to the relevant team for you!
almost 4 years ago - Ubi-Orion - Direct link
Hey there folks.

I can confirm that this issue is known to the development team and is under active investigation at the moment. Please keep an eye on the forums for updates on this.

I do apologise for any inconvenience caused whilst we're working on getting this issue sorted out.
over 3 years ago - Ubi-Milky - Direct link
Hello everyone, thanks for posting.

At the moment I can only mirror what every other player support agent has said, our QA teams are still investigating the loss of audio on Xbox console that happen before the game crashes.

This investigation was opened at the start of the year and we have been adding reports of which players are affected and on what console.

If you can please tell what console you are using and its serial number we can continue to help our QA teams investigation.

You can find out your serial number by following these links on your console -
Profile & system > Settings > System > Console info
over 3 years ago - UbiSushiVamp - Direct link
Hi ReaperJack! I am truly sorry to hear that you are having these issues with Rainbow Six Siege. Would you be willing to check out our general troubleshooting guide to try any steps that you have not already completed to see if it helps the audio and visual freeze you are encountering? Please let me know if this helps!
over 3 years ago - Ubi-TheBerry - Direct link
Originally Posted by FloppyPancake2
New season and it is still happening to me. The game is nearly unplayable. New season and still not fixed ?
Hey FloppyPancake2,

Welcome to the forums, sorry to see you're also having this issue!

I'm afraid that at the moment, we do not have any additional information to share regarding the teams investigation into this issue.

Please keep an eye on these forums though as this is where we'll post any news once it becomes available.

Thank you for your patience and sorry for any inconvenience caused!
over 3 years ago - UbiSushiVamp - Direct link
I do apologize for the frustration this has caused. As soon as we have further information to share we will post it here!
over 3 years ago - Ubi-Karl - Direct link
Originally Posted by YtLaffyLeo
So are you actually looking into it or just saying you are have the sound glitch every single ranked match I play I have lost well over 500 elo this season alone from losing games due to the crashes I’m not alone nearly everyone on the old gen consoles is having this issues it’s been 6 months any update not play your games until this is fixed as it ruins my experience
Hey YtLaffyLeo, welcome to forums!

We're fully aware that this particular matter has been affecting a number of Xbox players and our team has been looking into it since however at this moment in time, I am afraid we do not have any further updates just yet.

I do fully appreciate the frustration it's causing and apologies if this has been taking longer than anticipated.

As soon as we'll have more information, details will be posted here, in our official forums, so keep an eye and thank you for your patience for the time being.
over 3 years ago - Ubi-Thrupney - Direct link
Hey lilKobr4, thanks for letting us know about this. I'd like to add your report to our ongoing investigation - can you answer the questions below for me?

• What platform are you playing on?
• If Xbox, can you tell me its serial number? This can be found in: Profile & system > Settings > System > Console info

Thanks again for your help. We're looking to have this resolved as soon as possible.
over 3 years ago - UbiKoreanBBQ - Direct link
Hey there, AzureVoltic. I am sorry about the frustration caused by this issue. The team is currently investigating it, and are needing additional information. If you could let me know about the following questions, that would be helpful.

What platform are you playing on?
If Xbox, can you tell me its serial number? This can be found in: Profile & system > Settings > System > Console info

Thank you!





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