Rainbow Six Siege Dev Tracker

Originally posted by famous: ,

Hey famous,

Thank you for reaching out, sorry to hear that upon logging in you have found no operators or money in game. Can I check if perhaps you have more than 1 account and may have logged into the other one? I would also recommend trying to close your game down and reopen it to see if everything appears as it should upon restart?

Any trouble, just let us know.

Hey AvrorA,

Thank you for reaching out, sorry to hear that you are encountering blurry menu's. For this I would first recommend to take a look at your in game video settings to check that you have the resolution set to match your monitor.

If this issue persists, to investigate the cause could you please try the following steps?

• If possible, install Ubisoft Connect and the game on the same drive as your OS
• End unnecessary background processes via Task Manager
• Clear the Ubisoft Connect cache file: https://ubi.li/oJ6r1
• All of the troubleshooting steps in this FAQ article >> ... Read more

Hey guys,

Sorry to hear that you have been encountering trouble with hit registration in game. Issues with hit registration are often connection related. As a result I would recommend to complete the steps in our dedicated connection troubleshooting guide https://ubi.li/RMHiR these steps help to configure your network for the game.

Should this persist after, would it be possible to share a video so we can see what you see?

Many thanks

Originally posted by WreckerALeX: I can play, just not the event cuz that crashes on me so I can't get the red kapkan re-colored skin.

Hey there,

As your issue seems slightly different I would recommend opening a new thread so we can help you troubleshoot :)

Many thanks

Originally posted by diihii: WHYYYYY

Hey there,

Sorry to hear that you are encountering connection troubles.

If you are still encountering issues then I would recommend to complete the steps in our dedicated connection troubleshooting guide https://ubi.li/RMHiR

If you find after completing those steps this issue persists, would it be possible to explain in detail exactly what is happening so we can help further?

Many thanks

Originally posted by avinzombie: idk what i did wrong but just got banned after playing round with my friend and he said he brought me back to menu but i was still ingame so i left and now im perma banned. and my rank was reset which i dont care ill admit i was copper 3 i barely play the game unless im asked to play but i legit didnt do anything.
https://medal.tv/games/r6-siege/clips/iV0nIcsZgqMBneZ7h?invite=cr-MSxEZDIsMTIzNzA1ODYs

Hey avinzombie,

Thank you for reaching out.

As others have kindly advised, I am afraid that we are unable to help with ban appeals over Steam. My only ... Read more

Originally posted by GIFTOFGODKING: Hello all, I was banned around 6-7 years ago due to multiple toxic behavior transgressions. I would easily admit that at the time the ban was very overdue and much deserved for my behavior. However, this being many years ago I've matured and am not the same person. Is there anyway to get un-perma banned? I want to rejoin the community after all these years I even sent in an apology to Ubisoft support awhile back but to no avail. So should I just give up and move on or can i still get appeal for just being a toxic person at the time? Serious inquiries and replies welcome, thank you for the time

Hey there,

Thank you for reaching out.

I am afraid that we are unable to help with ban appeals over Steam. My only advice for this would be to reach out ... Read more

Originally posted by maximilian: Когда я ставлю экран 1280 x 720 у меня игра тупо сворачивается и не хочет развернуться

Hey there,

Sorry to hear that you are having trouble with the game closing when you switch your ratio to 1280 x 720. In order to investigate the cause could you please try the following,

• If possible, install Ubisoft Connect and the game on the same drive as your OS
• End unnecessary background processes via Task Manager
• Clear the Ubisoft Connect cache file: https://ubi.li/oJ6r1
• All of the troubleshooting steps in this FAQ article >> ... Read more

Hey guys,

Thanks for reaching out. I'm sorry to hear you're experiencing FPS drops in game. In order to investigate further could you please try the following,

• If possible, install Ubisoft Connect and the game on the same drive as your OS
• End unnecessary background processes via Task Manager
• Clear the Ubisoft Connect cache file: https://ubi.li/oJ6r1
• All of the troubleshooting steps in this FAQ article >> https://ubi.li/e4DRO

If the above does not assist could you... Read more

Hey guys,

Thanks for reaching out. I'm sorry to hear you're experiencing crashes both in game and when launching the game. In order to investigate further could you please try the following,

• If possible, install Ubisoft Connect and the game on the same drive as your OS
• End unnecessary background processes via Task Manager
• Clear the Ubisoft Connect cache file: https://ubi.li/oJ6r1
• All of the troubleshooting steps in this FAQ article >> https://ubi.li/e4DRO

If the above does not assist could yo... Read more

Hey Olofmaster,

Sorry to hear that you are experiencing long wait times when connecting to servers.

To help troubleshoot the cause I would recommend completing the steps in our dedicated troubleshooting guide https://ubi.li/RMHiR these steps help to configure your network for the game.

I must also advise that we are only able to provide support over Steam in English.

If you have any trouble, just let us know and we will be happy to help further

Hey Oizer,

Sorry to hear that you have been having trouble with the game crashing which has resulted in a temporary ban.

While we cannot remove any bans I am keen to help prevent this from happening again in the future. I recommend completing the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

In addition, would it be possible to share your system specs and whether this persists using both Dx11 and Dx12 and also further information on when exactly you e... Read more

Hey 梨汁饮料,

Sorry to hear that you have been having trouble with the game crashing.

If this is persisting then I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

In addition, would it be possible to share your system specs and whether this persists using both Dx11 and Dx12 and also further information on when exactly you encounter a crash if this is persisting so we can further investigate the cause?

Any trouble, just let us know.

Hey PyrrGunk,

Sorry to hear that you have been having trouble with the game stuttering since the last update.

If this is persisting then I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

In addition, would it be possible to share your system specs and whether this persists using both Dx11 and Dx12 if this is persisting so we can further investigate the cause?

Any trouble, just let us know.

- Ubisoft Support

Hey Angel.S.F,

Sorry to hear that you have been having trouble with the game crashing and kicking you out whenever you enter a game.

If this is persisting then I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

In addition, would it be possible to share your system specs and whether this persists using both Dx11 and Dx12 if this is persisting so we can further investigate the cause?

Any trouble, just let us know.

- Ubisoft Support

Hey gustavonr1,

Sorry to hear that you have been having trouble with the game crashing when you open cabinets or navigate in the menu.

If this is persisting then I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

I must also advise we can only provide support here in English. If you would prefer in your preferred language then please reach out to our team directly using our ... Read more

Originally posted by BAPDAL: r6 take around 15 min too boot. i have a good pc with ssd and rtx4050. i dont have this issue with other games just with r6. can anyone help

Hey there,

Thank you for reaching out. Sorry to hear that you are encountering an issue where the game takes a long time to load. If this is persisting then I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game... Read more

Originally posted by ШухарД: Я один не могу зайти в игру?)

Hey guys,

Thank you for reaching out. Sorry to hear that you are encountering an issue where the game will not start for you. If this is persisting then I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

Should you continue to have trouble would it be possible to explain exactly what happens?

I mus... Read more

Hey there,

Thank you for reaching out. Sorry to hear that you received a temporary ban after the game crashed. While we cannot remove temporary bans over Discord we would love to help prevent this happening again, I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

Hey guys,

Thank you for reaching out. Sorry to hear that you are crashing when you try to join a game and are encountering temporary bans. We are not able to remove bans but would be keen to get to the bottom of the cause, I would recommend to complete the steps in our pc connectivity troubleshooting guide[ubi.li] in full to configure your network for the game.

Any trouble just let us know