Neong, thnx for helling this guy. But not beeing able to get in contact with jagex if there is an issue has been a problem for ever. And it SUCKS. I dont know any other game Where it sucks as much as with RS.
If a player finds themselves in a position where they are being charged for membership they can contact us, easily. Here's the journey:
RuneScape.com > Support > Search:Refunds
We aim to reply to all tickets within 48 hours, and in reality achieve 24 hours almost throughout the year. :)