Hi Pewc,

Please contact our Tech team so we can look into this for you and do our best to help.

Mod Ferret

Make sure you check out our Not Receiving Emails article :)

Depending on your answers you were asked certain questions, if you didn't have an issue with your Bonds purchase then you were not asked some of the extra questions in the survey.

If you're not receiving emails please check out your Email and Communication Account Settings , Click Update Preferences, tick the RuneScape News box, hit Save.

If you're not receiving emails please check out your Email and Communication Account Settings , Click Update Preferences, tick the RuneScape News box, hit Save.

The Bonds survey was sent out on behalf of Player Support and will help us to make informed decisions as we continue to improve Player Experiences across the board.

We regularly investigate different contact reasons to help improve the experience for our players, especially if they’ve needed to contact us. Players needing assistance with Bonds happens to be one of our top contact reasons, so we are eager to improve the situation where we can.

While we do have more stats than you can shake a stick at, it’s also useful to have a proper emotive understanding of the experience and this isn’t always obvious from cold, hard, statistics. The survey has been designed to capture information that other analysis might not provide and helps to define your User Journeys and identify any strengths or weaknesses, hopefully resulting in necessary changes.

We also appreciate that your time is incredibly valuable so we often have logic built into...

I hear she's easy to beat at rock-paper-scissors.

no plans at this time to

We're aware of it it has just not become as important as other things we are working on at this time :)

Hi AkshayTP,

As I’m sure you will understand, we’re constantly amending our name filters in an attempt to remove any unwanted content from the game - it’s a constant challenge to stay up to date with any words or terms which may be deemed as offensive.

Should we add a new term to our name filter we won’t immediately remove any names that contain that term, however as soon as the name is released from an account it will no longer be available for a player to claim.

Our systems work in such a way that even if the filtered word is included as part of a longer name, the name will be affected by the filter.

We are currently looking into the name filter and what changes can be made, but for now, it’s going to be a case of choosing an alternative name to set onto the account.

I can see you’ve also submitted a ticket regarding the situation. I’ve noted your account thoroughly regarding the situation and we’ll see what we can do about the bond purcha...

Wow, this is fantasic /u/ImRubic.

However I would like to clarify a few things...

Submission

The line

"Google is more relaxed with the process."

was not meant to be taken literally :P. The process for submitting builds to both Google and Android is quite stressful and there are a lot of rules we have to abide by. This was more of a throw away comment because we managed to get it passed Google a bit faster than Apple.

App Size

You have stated some sizes for initial sizes, however these were plucked from memory and wont be accurate. Could you put a disclaimer stating this :).

Ribbon

This line

Ribbon Icons - Customizable layout. (44 pixels vs normal 36 pixels).

This sho...

Hey - I head up Player Support at Jagex, so just to clarify:

• We provide Player Support 24/7, 365 days a year
• Our core office hours are 8am to 10pm UK time
• Over night, from 10pm to 8am UK time we have Player Support staff working from home, set up as if they were in the office, responding to queries, account recovery appeals, checking bug reports, player abuse reports, and importantly, checking that systems are operational, and escalating to Dev & Tech on call teams if there is a problem.
• Specifically on Twitter, we monitor this during our core hours, with the assistance of Community Helpers, and we have ensured that the Community Helper volunteers are situated around the world, so there is help available on Twitter between 10pm & 8am UK time.
  

Your best option, always, is to visit the Support Centre and submit your query from there - contrary to the belief of some, twitter support is about signposting players to the suppo...

Hi Rocto,

Please check out these two articles about music and issues here:

https://support.runescape.com/hc/en-gb/search?utf8=%E2%9C%93&query=music

I really hope that this has helps!

Mod Lp

Hi rustedpopcorn,

Our bug team would love to hear about that! If you haven't done so already, please submit a Bug Report so this can be investigated. Thanks!

Mod Ferret

Hi Mouseyyyy,

That does not sound right so please have a look at our tech support here for help with this: https://support.runescape.com/hc/en-gb/categories/200977411-Technical-Help

or if you think that this is a bug, please report it here: https://support.runescape.com/hc/en-gb/articles/206464849

Mod Loopey

Is it??? When you see that we have over 47,000 followers for @jagexsupport, maybe that's not so absurd. Also, when we created that account, we realised that players were wanting to use twitter to ask questions, or get help - so we actively decided to have a presence on there. Whilst we cannot resolve account or payment queries on twitter (it could be anyone tweeting, and we always need to verify account ownership before talking about account details), we can certainly direct anyone needing assistance to the right area of the Support Centre for further help.

We decided to go where players were asking for help - a bit like on Reddit - there's an active player presence on here, so we regularly check it, and reach out to anyone needing help.

Our advice will always be to go to the Support Centre to check articles, or search for your issue (and the Support Centre is optimised for mobile devices), but we totally get that not everyone wants to do that in the first inst...

Hi there,

As you state you are using a wireless connection, could you please try using an ethernet cable to connect your computer to your router. Although wireless connections are convenient, they were not designed with gaming in mind. As such, it is usually best to use an ethernet cable to connect to your router, particularly while troubleshooting problems.

However, if the problem remains even while using a direct ethernet connection to your router, please contact our tech team so we can look into this further for you.

Mod Ferret

We experiment with and prototype a lot of different game ideas. We have small teams, separate from our live games, dedicated to exploring new game ideas. Part of that is trying out different art styles, camera perspectives, that sort of thing.

+1 for the spectacular formatting!

The process for upgrading via RuneScape Bonds isn't currently working - here's a work around:

Unable to purchase/upgrade RuneScape Bonds for Premier Club

Mod Neong

FYI - if anyone is still stuck, I've stuck up a workaround process that will help you still grab your desired Premier Club package or upgrade.

Unable to purchase/upgrade RuneScape Bonds for Premier Club

Please share this message with anyone else you know who is still stuck.

Mod Neong