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We've found the source of the ticking noise! it wasn't a pipe bomb fortunately. We'll try and get a fix out by next week.
We've found the source of the ticking noise! it wasn't a pipe bomb fortunately. We'll try and get a fix out by next week.
Hey guys, could you all PM me your display names so I can search for errors on the back end please :)?
This had happened to me as well. It started yesterday when I chartered the gnome glider from priff to the grand tree. It gets you there but freezes the game. When you try and log in it creates a black screen and never loads. Restarting it over and over never worked.
I logged onto my main and it did the same thing after traveling with the glider.
Also this morning doing a store run, I successfully teleported to edge and alkharid, but teleporting with combat bracelet to the ranged guild it froze and wouldn't load again. It gets you into lobby but loading into the world it breaks.
Could you tell me your displayname please?
You might need to restart your PC. If that doesn't work backdate, they might have a bug with their GL drivers.
I've tried to reproduce this issue but I'm having no luck. Can you remember if there was an evil tree, guthix cache or sinkhole in the area?
Read moreHey there,
I know you have said you have updated your drivers but how you explain it is a HP only issue, I'm going to assume you have an incorrect driver as I can see you driver is from 06/2017 and the latest is 07/2017. Your friend also has an Intel 600 series graphics card.
If my digging and assumptions are correct. Use the following link to update your graphics drivers. As it is a HP branded device, you will need to get the drivers from the manufacturer, unless you nuked your laptop when you bought it (Which I would recommend as it gets rid of all the bloatware)
Check to see if this is your laptop then install the latest "Driver-Display" and "Driver-Graphics" to your device.
Intel 600 series graphics cards from 3...
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Hey there,
I know you have said you have updated your drivers but how you explain it is a HP only issue, I'm going to assume you have an incorrect driver as I can see you driver is from 06/2017 and the latest is 07/2017. Your friend also has an Intel 600 series graphics card.
If my digging and assumptions are correct. Use the following link to update your graphics drivers. As it is a HP branded device, you will need to get the drivers from the manufacturer, unless you nuked your laptop when you bought it (Which I would recommend as it gets rid of all the bloatware)
Check to see if this is your laptop then install the latest "Driver-Display" and "Driver-Graphics" to your device.
Read moreAny updates on quitting client issue for mac users?
It's being worked on.
There is a bug in for this. I will poke the devs again.
The MTX team
Mod Pips/Ceo of Jagex
The Jmods who worked on funorb who still work at Jagex
My old AMA is still around here, but because I deleted and remade my account it just says [deleted] unfortunately.
https://www.reddit.com/r/IAmA/comments/1iyvqt/hi_i_am_phil_mansell_runescapes_executive/
Isn't it embarrassing that you don't even test closing the application before releasing?
No, I'm not embarrased. I stop game breaking issues from going into the game on a daily basis. Something as minor as clicking a specific button crashing the client when you want to exit when you can just click the X instead is something so microscopic in the grand scheme of things. We didn't release anything this week that should have touched that code, but unfortunately, it did. We test smart, not everything. You would never see an update if we tested for every single thing that has previously gone wrong in the past.
We do have an automated system that checked in game settings. We will add the back arrow to that test.
You could be more constructive with your criticisms...
10/10
Sorry to thread barge, mac client since yesterday's update will freeze whether I cmd + q to quit or quit from dock. Absolutely fine previously.
Will bump up the priority considering it happens on Mac 100% of the time! Thanks for pointing this out! :)
Yeah I am....but I'm playing full screen so I don't see an x icon
You can press alt+f4 then.
Yeah, we know about this issue. Please use the X in the top right for the time being.
Neong, thnx for helling this guy. But not beeing able to get in contact with jagex if there is an issue has been a problem for ever. And it SUCKS. I dont know any other game Where it sucks as much as with RS.
If a player finds themselves in a position where they are being charged for membership they can contact us, easily. Here's the journey:
RuneScape.com > Support > Search:Refunds
We aim to reply to all tickets within 48 hours, and in reality achieve 24 hours almost throughout the year. :)
Hi mininingnoob,
Mod Neong here, I'm one of the support mods who works especially closely around all things payment related.
Reading your post has saddened me, and I want to help get any misunderstanding cleared up.
As I don't know your in-game character name, I can't look into this quite yet.
Please let me know what that is (on here or feel free to add my twitter - @JagexNeong) and I'll take a look into things. I'll send you a message directly to your message centre once I've got everything straightened out.
Should go without saying, but I'll personally work on this until we're done, so you can trust we'll get to the bottom of this.
Neong
Hi /u/lorimeyersss, check your PMs, I've made some suggestions there.
To reassure everyone else, we're determined to work out why some folks are having issues with drops, so we're still digging into what's going on here.
Hey,
I'm told this should have been fixed this morning :)
Hi IvyclanRs,
Just to be clear, we will not use screenshots/videos as evidence for harassment reports and we won't take action against an account purely based on them being reported, regardless of where that report is made or who it is made to.
If action has been taken against your account, it's because you were reported in-game and our investigation into that report found that the account was involved in activity/behaviour which was deemed inappropriate and violated the Rules of RuneScape.
With regards to your statement that no action is taken against accounts you've reported; please do not confuse 'not seeing any action being taken' as 'action not being taken'.
... Read more