2 questions
Do I keep my 5* I unlocked?
When is it coming back as some of my guildmates didn't get a chance to do it but we're eligible?
We're trying to bring it back as quickly as we can. We need to make some changes to the event to make sure this situation doesn't happen again. We'll keep everyone posted.
So I did Dark side Malak and got 75 shards. What is gonna happen? They’re gonna remove those 75 shards?
If it was your first time receiving those shards from the Dark Side tier, then no. If it was your second time receiving those shards from the Dark Side tier, then yes.
Monitoring it right now and seeing if there's an uptick in the issue around it.
Edit: "a measurable uptick in the issue around it." Another team is investigating, when we know something we'll post something.
What do you plan to do about the widespread button disappearing act that is happening in the Geo TB?
Monitoring it right now and seeing if there's an uptick in the issue around it.
Hi,
We've flagged this already as a bug.
Hi @EA_MindTricks -- I appreciate that you responded here and apparently released a fix. But why did none of EA or CG respond to any of the numerous bug reports we put in through the normal channels? ( https://answers.ea.com/t5/Technical-Issues/Unable-to-sim-Heroic-Rancor-raid/m-p/8159647#M6188 , https://answers.ea.com/t5/Technical-Issues/Unable-to-Sim-Rancor-Raid/m-p/8124742#M6045 ) Why did you respond to this one instead? Should we be posting bug reports in Reddit?
Btw, it appears that the server update you rolled out yesterday has fixed the sim functionality for our guild, for the first time ever, the count of eligible players has gone up and now reflects reality, allowing us to sim the raid.
Thanks for confirming the issue is resolved now! As for your other question, looks like those posts are in Technical Issues part of Answers HQ and that's why it was missed. Myself and EA_HighCommand are only monitoring Reddit and the Bugs and Issues section of Answers HQ (https://answers.ea.com/t5/Bug-Reports/bd-p/star-wars-galaxy-of-heroes-bug-report-en). In that section we responded to all the related threads and while we would love to be able to cover all channels where bug reports are posted, we can't. We do keep an eye out on several other channels (Discord/Facebook) for any new issues, but thus far, everything posted on the other channels ...
Read moreNot great, all things considered.
We've also updated the message to let people know we will be hotfixing shortly to turn off the event.
We have messaging out around this issue, that we just updated. We'll be doing a hotfix shortly to pull down the event until we can sort out the issue.
We have messaging out around this issue, that we just updated. We'll be doing a hotfix shortly to pull down the event until we can sort out the issue.
Try reinstalling the game, it should fix the issue. If you still have the same problem after reinstall, please contact our customer support team on help.ea.com for further troubleshooting.
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