The two paragraphs quoted seem to be contradictory and easily part of the problem on the incorrection perception by players.
An MMO - hell, even just a multiplayer live service game like Call of Duty - is built in a way to keep players repeatedly grinding content (including pvp) for extraneous goodies such as player levels, cosmetics, or loot to replay the content at higher difficulties. This is NOT the type of game focused on story.
And then your second paragraph says the game is a "classic adventure focused on a campaign". Well, that's a traditional, single-player (or coop) game as far as i can tell. These games, like most games that existed before online connectivity, are finite experiences. They have a beginning, middle, and end. The player plays through it, usually once, enjoys it, puts it down, and moves on to the next game.
And there's nothing wrong with that.
Is Sony complaining that people only played th...