Good morning, @SnWTTV - welcome to Discussions! Thanks for reaching out about this, and my apologies for the delay in responding. I've moved your thread over to our Player Support section so I can respond.
Can you confirm for me which Ubisoft game you are asking about? You've posted in our Trackmania forum, but I'm not 100% sure that you've described a Trackmania issue.
My apologies if this actually is about Trackmania and I've misunderstood ...