Ahskance

Someone else had asked for "Naming & Shaming" to be elaborated on, but there hasn't been any brainstorming session on how to make tighter language. So, I can understand if folks feel the term is "loose". That's a project for another day.

In general, a forum is a place to converse about stuff. We have a diverse audience here of people from literally all around the globe, so there has to be some guiding light on how we can all co-exist without the world exploding.

As a basic rule, just assume that conversations should operate on a foundation of respect. Things get heated, and people get sharp, so sometimes mods have to break up the barfight... but if folks can keep it to a calm level of disagreement, then the world keeps on spinning.

As for "Name & Shame", the only purpose of saying "This person did a bad thing!" is to blow off steam and get others folks to agree with that. It's literally "Naming them publicly and then sham...

I'm not going to go into anything overly technical.

In a general sense, when a customer makes an account with a company, that company becomes a steward for their data. That data can be an array of information, including account status (closed/open/revoked). As such, gaming companies have found it more correct to avoid commenting on punishments which approach this line. A generic "Actions have been taken" message is able to communicate that the company has followed their protocol without going into details which could be considered priviledged.

I'm not a legal scholar, and I'm not trying to be. I'm trying to communicate why we use generic messaging. Other companies use similar descriptors because of this reason.

While I represent WarGaming and I do issue information on WG's behalf, this is ME giving you my word that I'm persuing this as a thing that I feel is important for my Community.

I don't have the ability to tell you about Disciplinary Measures, because that is not able to happen. If you want to seek redress in an International Court to overturn those privacy laws so that you can learn how someone is impacted by a Ticket, then god-speed friend. As that hasn't happened, and isn't likely to happen anytime soon/ever, me giving you my word that I've seen the process work is all I can do.

Which is why I am informing people that if you are having an issue, please contact me and I can try to find the breakdown and help restore faith in our systems.

Proof that a player did the wrong thing shows that a situation happened. That can result in a warning or sanction depending on the offense.

The idea that "Everybody Knows" is good enough to take the strictest possible action just isn't feasible. That why repeated interactions are required for an escalation path to be followed. It's the way it works.

This is why I am repeatedly telling people that when they see bad behavior, they need to send in Tickets. That's how we deal with this stuff.

The problem is that a lot of folks don't have faith in the Ticket process, which is why I'm repeatedly telling people that we NEED you to do it anyway.

This isn't a Mom & Pop Restaurant where the place is owned by two folks that don't take no messin' around. This is a multi-national company that has to adhere to a lot of standards and laws.

You aren't going to be able to get a report car...

Unfortunately, there is no hard proof that can be shown. As everyone is entitled to privacy, there are laws in place which enshrine that right.

We are a world-wide company and adhere to strict measures to make sure we are compliant. Other games companies are very strict in terms of "measures taken" as well, because of the same reasons.

If you want to read/learn about digital privacy law, this is a good place to learn: https://gdpr.edu

Thank you very much!

While we can't comment on steps taken, when problems are found they are acted upon.

Please send me your Ticket number and the replay in a DM. It sounds like it was assumed you were saying the player was low skilled or "using a bot".

I can look into it.

I realize some forum veterans have written off the Ticket system a while ago, but I'm making a very strong push to remind people that it's important. If you have issues with Tickets, please Direct Message me so I can be work on making sure everything is working correctly.

Thank you for sending in a Ticket with a Replay on this. Stuff like that doesn't belong in our game.

As for the name/shame, bandwagon'ing against someone can feel good to the outraged, but it's a really bad practice to get into as a community. It teaches people to rip into other folks.

It might be with a reason that seems extremely justified, but it's still a problem so we can't allow that to be the way of things.

Hi. Welcome to the forum. I see you've met the regulars.

Don't act like this. Your first post showed you to be a person with the ability to think out a reasoned opinion. Folks didn't take well to it, and flailing back at them in this manner is unbecoming.

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I'm going to leave this thread locked, because this is like watching a circle of cats poking a mouse that's on a caffeine high.

On the next try, be ready to have a conversation with people and the give and take that comes with.

For the regulars, please be nice to new folks. Not saying there weren't good intentions, but let's not hit 4 pages of "LOL" in under an hour for a guy that's still figuring out how the game works.

The events are timed so that they happen during the server's more player populated periods. That way it's more about having a healthy balance of people participating across the different groups.

Usually the release of an Update on our NA Service Cluster happens around 10:00 UTC

In US Mainland speak that's 5am EST/2am PST. In other words, very very early in the morning on the 19th. Not after midnight on the 19th... the very very early morning of the 19th.

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Again, definitely not encouraging folks to wait until the literal last minutes on the server to do them... but that's going to be the timeframe.

Keep it classy, folks.

This thread is about LWM's review of a ship. If you want to make your own review of a ship, you can do so in your own thread.

Please keep your posts respectful.

By all means, please spread the word about how problems like this are addressed so that we can make the game a better place to play in.

Thank you very much. People that cause problems in only some games as opposed to all games make it harder to document and find patterns. So it's extremely important to document every time it DOES happen.

Yes, escalation on repeat offenses is required to progress further on a Disciplinary Path. As many people might incorrectly feel "Reporting" someone is part of that path, this conversation today is required to correct that incorrect assumption.

The Bystander Effect is when people walk by an issue assuming someone else will handle it, or that someone else has already called/gone for help. As a result, a situation that needs to be addressed goes unaddressed. Me repeatedly saying the path to addressing this issue is to counter the Bystander Effect and encourage folks to be the ones that actually call/go for help.

The reason I am spending to much time on this is because most players do not understand our Disciplinary Path. While there is a basic system the monitors and addresses "Misbehavior in Chat", that is primarily a system which utilizes chat restrictions. As chat restrictions are not the solution to the situation described where a player decides to assist the enemy team rather than their own, a chat restriction is NOT a solution.

Therefore, the solution lies on the Escalation Path, which requires Documentation and Multiple Interactions over a period of time. Businesses often have systems of "Writing Up" someone for X or Y issue so that the business can keep track. That documentation can be used should behavior issues go uncorrected and can assist in the escalation of the problem up to its ultimate conclusion.

Our Karma system is largely cathartic, though such information is recorded in its own way. Misbehavior in Chat assists in de...

We are GDPR compliant.

I'm not a technical support specialist, so if X or Y thing in the game is happening and it requires a restart/driver update/reinstall/whatever... I'm not the person for that. So hopefully CS can help, but that's out of my league personally.

However, whenever someone experiences behavior that is egregious enough to Ticket Customer Support, and also sends me that Replay and your Ticket Number... then I have found the response to be significant and worthwhile everytime I've followed up.

Players aren't able to learn what measures are taken, because there is a law which provides privacy for player interactions, so the copy/paste reply that "actions have been taken" is often met with distrust and frustration. Still, in every instance I've looked into measures HAVE been taken and are commensurate with the problem reported.

The specific instance of issue being referred to here is such an outlier because it's BEEN an issue. ...

As even the most frustrating players have both Good Days and Bad Days, I'm not asking for just replays of any particular person. If you experience behavior that is egregious enough to Ticket Customer Support, then please also send me that Replay and your Ticket Number.

If you experience behavior that is egregious enough to Ticket Customer Support, then please also send me that Replay and your Ticket Number.

Many Notorious Figures do actually have their Good Games and their Bad Games, which is why the Bad Games need to be retained for disciplinary and escalation reasons.

As a member of this community for years, I am aware of the lack of faith that folks have in our system. This is why I'm trying to go the extra mile and be the bridge that makes sure what we can do is done to its fullest capable extent.

So, for anyone out there in the cheap seats that hasn't clued...