AndrewT

I have never heard of this test you mention, I am sorry. You have not opted into any beta in the Steam Betas tab for this game?  

Your Windows is missing some modules. Please go here:

The latest supported Visual C++ downloads

This article lists the download links for the latest versions of Visual C++. support.microsoft.com And run the x86 and x64 installers there.  

Certainly if this happened to all players there would clearly be some endemic issue we'd need to take up with Sony, yes.

Given this is just you (so far as we know anyway), your approach of contacting PSN support is the right one I believe. Good luck with that!  

I was just trying to cover all possibilities, I have seen such situations before where people redeem items into one Steam account and can't understand why they are not in their other Steam account, having forgotten about the first one.

As I say if these items were in this PSN account, only PSN could have withdrawn them. We have not the power, access or ability to do that.  

Well that's unexpected! Really not sure what to make of that ... some weird hardware fault or deep Windows problem perhaps?

How do you feel about a Windows reset, or even wipe and clean install? A lot to contemplate to get a game going, I know!  

Okay then, let me know if you do see this in a non-Ironman game, I'm happy to test that for as long as necessary.  

I've seen that happen when the launcher does not have all rights to the file system. What antivirus app do you use?


You need to make sure all these apps are in its exceptions lists:



stellaris.exe and dowser.exe (in the Steam stellaris folder)

C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2021.5.2/paradox launcher.exe

C:/users//AppData/Local/Programs/Paradox Interactive/bootstrapper-v2.exe  

If these items were definitely in this PSN account and available to you in it at one time, I can only assume PSN have withdrawn them for some reason. I know nothing about their policies in that regard; Steam only do that in the case of a payment dispute so far as I know.

The alternative could be you did buy and have them, but in a different PSN account, is that possible?  

If you feel this is a game bug you should make a new thread in the Bug Reports forum - we can't fix bugs here!

However if QA can't reproduce the problem it will never get to the developers. I've just run that new ironman save on another machine, Windows this time, for 20 game years without a problem. Damn!

Do you have one that does this which is not Ironman? That way I can run it in observe mode overnight.  

Unless it's a single-user edition of Windows you can always make a new Windows user on it?

That file shows some Windows updates in progress. If you run the Update app, apply them, and reboot does that complete?

Aside from that I see nothing in there to cause this.  

Do you have a save game file that shows this problem reliably? If so please attach it here.  

We see no crashes in nVidia now so we have at least fixed one problem! However do see crashes in our launcher; are you seeing it actually crash now? Because that would be very unusual.

What happens if you exit the Steam app entirely then run stellaris.exe by itself? Do you see any Windows error then?  

Are you 100% sure you had this content in the game before? Note that the game does not tell you explicitly what DLCs are in use or not -- the ads in the main game menu can show items you do already have, for instance.

Do they show in your PSN account online? If so do they have a DOWNLOAD button there?  

If you had them on this machine before it's hard to see why you would not now. Did you remove the game then reinstall it, or it's been there all along?

Do they show in your PSN account online?  

I'm guessing this is about Surviving Mars, so over there we go.  

I'm afraid we cannot help with modded games here. Do you see anything like this in a galaxy that's never been modded?

If not, you might try posting a save that shows the problem in the User Mods forum here.  

I ran that save for a year with no problem. Is there any particular action or event that triggers the problem for you, in that galaxy?  

If the game still crashing in the nVidia driver, can you see in a new dxdiag.txt? Or something else now?  

Sorry I missed this one. This is double clicking the icon at the bottom of the screen to jump to the particular drone?  

Try the clean launcher reinstall from post #3 again, but just after the uninstal line (first line) run the free utilities Revo Uninstaller and Ccleaner, see if they find anything more to clean up in the install process. there is also MS's own tool for that:

Fix problems that block programs from being installed or removed

The Program Install and Uninstall troubleshooter helps you automatically repair issues when you're blocked from installing or removing programs. ... Read more