AndrewT

AndrewT



09 Feb

Comment
    AndrewT on Support Forums - Thread - Direct
My apologies, it's stellaris_test  
Comment
    AndrewT on Support Forums - Thread - Direct
Hmmm, I think you have more general audio issues in this Windows installation that just our game!

@rubert from what you see here would you agree?  
Comment
    AndrewT on Support Forums - Thread - Direct
I'm already helping you in a ZenDesk ticket on this.  

08 Feb

Comment
    AndrewT on Support Forums - Thread - Direct
BigScrunt said: I believe both my headphones and speakers are still trying to use the Realtek driver, but I swapped to the default earlier. Yes, that's right, no sounds at all in game
I don't see the Realtek driver in there at all. What happens if you try to install it?  
Comment
    AndrewT on Support Forums - Thread - Direct
That first screenshot indicates there's an antivirus app in the way, OR your Windows User Documents folder is not accessible for other reasons.

If you only have Windows Explorer, in the Windows Search box enter Ransomware. Enable Controlled Folder Access if disabled, then go into Allow Apps Through. In Blocked Apps there you may find this game or the launcher, allow them all through.

If you use any other AV app you'll need to do the equivalent there.


If none of that works, right click on Documents in the left column of Windows Explorer, just under This PC. Go to Properties, Location - what does it say in there?  
Comment
    AndrewT on Support Forums - Thread - Direct
Jadenbetter said: Me and my friend are trying to do this but we have tried both cross play betas and have had an error that the host is playing a different version both times and the other betas are for previous versions of the game anyway
You must use exactly the stellaris_beta version, NOT the "crossplay" or any other beta there.

If you use that beta but have different versions or checksums, there's some other problem here.  
Comment
    AndrewT on Support Forums - Thread - Direct
That dxdiag is interesting; it shows RealTek speakers, but just the default HdAudio.sys sound driver from Microsoft - no Realtek driver (which is usually what causes these things). Do you know what the actual audio device is?

That said I cannot think what would cause this problem to this game but not CK2, they are pretty similar under the covers (although a few years apart of course).

You get no music, sound effects or ambient sounds, is that right?  
Comment
    AndrewT on Support Forums - Thread - Direct
I can see it used to work a couple of months ago:
https://www.reddit.com/r/macgaming/comments/jvzd9v
So I can only guess a Big Sur or firmware update has done something here ...  
Comment
    AndrewT on Support Forums - Thread - Direct
MrWizz561 said: How do you get out of debug mode?
You remove the launch option that you put in to trigger it.  
Comment
    AndrewT on Support Forums - Thread - Direct
I guess this is the problem:
Video Card:
Driver: Unknown Unknown
At this point I think you should seek a refund for this purchase, as I don't know at present what the support status of our games under M1/Rosetta is.

Sorry about that!  

07 Feb

Comment
    AndrewT on Support Forums - Thread - Direct
Please try uninstalling the Paradox Launcher from the control panel. If it won't go, use the free utilities Revo Uninstaller and Ccleaner to do that.

THEN Please try this:

- exit the Steam app entirely

Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox Interactive/
- C:/users//AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- run steam.exe as the Windows Admin user

- run the game from the PLAY button in Steam

IF that doesn't help, in this folder are some .log files:
C:/users//AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.

Note that you can run stellaris.exe directly from Windows Explorer, which bypasses the launcher.  
Comment
    AndrewT on Support Forums - Thread - Direct
In the game launcher please set Display mode to Borderless.

IF that doesn't help, Install ALL these Microsoft modules:

Download Microsoft Visual C++ 2010 SP1 Redistributable Package (x86) from Official Microsoft Download Center

... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
[10:38:08][pdx_audio_sdl.cpp:88]: Failed to init subsystem: Audio target 'directsounds' not available
I see you have CK2, does that have the same problem?

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach your Documents/Paradox/EU4/settings.txt and pdx_settings.txt .  
Comment
    AndrewT on Support Forums - Thread - Direct
I don't think I've ever seen an error log like that ... pretty clearly a video issue of some sort. And in that new dxdiag we see:
+++ WER1 +++:
Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Turing, type 0
Event Name: LiveKernelEvent
Let's try a clean reinstall and update of that:

- uninstall the nVidia driver and all other nVidia software
- reboot
- install the latest (2021) from here:
... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Looks like it's having trouble with the video setup.

In Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.

Does Stellaris run okay on it, as a matter of interest?  
Comment
    AndrewT on Support Forums - Thread - Direct
Just delete the affected file then run a Steam Verify operation, which will replace it with the original version.

All the best!  
Comment
    AndrewT on Support Forums - Thread - Direct
Common values for scaling are in the 1.0 to 1.5 region, so I'm not particularly surprised you get issues at 1.7 and over. I don't think there's anything you or I can do about this here, it would need a code fix.

Best to post in the Bug Reports forum with some screenshots illustrating the problem, plus these files:

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file.

Documents/Paradox/Stellaris/settings.txt and pdx_settings.txt .
Documents/Paradox/Stellaris/logs/system.log

Good luck with that!  
Comment
    AndrewT on Support Forums - Thread - Direct
DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

From your Documents/Paradox/Stellaris/logs/ folder, attach system.log , error.log .  
Comment
    AndrewT on Support Forums - Thread - Direct
LocutusvonBorg said: trying to launch the stellaris.exe directly resulted in an error which says a d3d9_43.dll or something like that is missing. this is odd, cause i looked, i havent deinstalled anything related to that or installed something. and if its missing for 2.8.1, why isnt it missing for 2.1.x ?
Because 2.1. did not need that later DirectX 9 module but 2.8 does.

Please go here:
.../Steam/steamapps/common/steamworks Shared/_CommonRedist/DirectX/Jun2010/ and run dxsetup.exe from there.  

06 Feb

Comment
    AndrewT on Support Forums - Thread - Direct
Elven_Imperium said: They appear in the folder. It seems like whenever the launcher update is installed, the mods break.
With the mod files there and the current launcher version, this really should work for you as it does for me and most others. I'm not seeing what could be different in your case! Does this affect every single mod you try?

In the launcher go into Manage mods, and hit "Reload installed mods" , does that do anything?