AndrewT

AndrewT



20 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
I see, so in fact your problem is nothing like the one discussed in this thread. In future can you please make a new thread of your own? Thanks.

Please try this:

- exit the Steam app entirely
- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox Interactive/
- C:/users//AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- run steam.exe as the Windows Admin user

- run the game from the PLAY button in Steam

IF that doesn't help, in this folder are some .log files:
C:/users//AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.  
Comment
    AndrewT on Support Forums - Thread - Direct
Yes, the new launcher has a problem which is fixed by updating VC++ from MS.

Your problem with this game predates that. Why you are okay with installing those but not other Windows updates I don't know. Apart from anything else they contain large numbers of security fixes that I'm sure Microsoft would suggest you install.

Please try it. If it doesn't help then we'll look into other things here.  
Comment
    AndrewT on Support Forums - Thread - Direct
This is a problem with the new launcher 202017 version. Can you please download the latest C++ bundle and install it:

The latest supported Visual C++ downloads

This article lists the download links for the latest versions of Visual C++. support.microsoft.com support.microsoft.com
And run the x86 and x64 installers there.



Sorry about that! ... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
This is a problem with the new launcher 202017 version. Can you please download the latest C++ bundle and install it:

The latest supported Visual C++ downloads

This article lists the download links for the latest versions of Visual C++. support.microsoft.com support.microsoft.com
And run the x86 and x64 installers there.



Sorry about that! ... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
This is a problem with the new launcher 202017 version. Can you please download the latest C++ bundle and install it:

https://support.microsoft.com/en-in/help/2977003/the-latest-supported-visual-c-downloads
And run the x86 and x64 installers there.



Sorry about that!  
Comment
    AndrewT on Support Forums - Thread - Direct
You may as well, but by now we're pretty sure this is not a game problem.

You can test your theory that it was caused by the latest game patch, by reverting to an earlier one in the Steam Betas tab for the game. If a version that used to not have this problem for you now does, the cause is outside the game.  
Comment
    AndrewT on Support Forums - Thread - Direct
Prussiabrother said: I did as you and he asked, but still asked me to delete the old launcher.
Perhaps I'm misunderstanding something here. You are specifically getting an error removing the old launcher, even though it has been removed by Revo?

A new launcher 2020.17 came ou tlast night. Hopefully by tomorrow I will be able to direct you to its installer, which may get past your issue.  
Comment
    AndrewT on Support Forums - Thread - Direct
There is only one crash in CK3 in that dxdiag:
+++ WER2 +++:
Détecteur d'erreurs 1447653377709246828, type 4
Nom d’événement : APPCRASH
Réponse : Non disponible
ID de CAB : 0

Signature du problème :
P1 : ck3.exe
P2 : 1.0.0.0
P3 : 5fc907a9
P4 : StackHash_8ac2
P5 : 10.0.18362.1316
P6 : 45a49e53
P7 : c0000374
P8 : PCH_E5_FROM_ntdll+0x000000000009D244
Which looks very much like a Windows problem, I have to say. However the error.log looks pretty bad too ...

Windows has not have a major update applied for 2 years, so please run the Windows Updater app and look for a new Win10 version to apply - not a patch or update but a whole new version. Apply that, reboot, run the updater again, apply everything ... keep doing that until there is nothing to fix.
... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
GholaTeg said: Hey Andrew, thanks for your prompt reply, I was busy and couldn't get back to you, however I do not have AVG, Avast, nor Kaspersky on my machine, so there was nothing to grant exceptions to. I can provide you with some logs, which ones would you be looking for in particular? Thanks!
Are you getting the exact same Java error seen in the OP here then? Or another Java error? or some other symptom entirely?

What AV app do you use?  
Comment
    AndrewT on Support Forums - Thread - Direct
I am pretty sure that doing what i suggested will help you. If you don't want to follow my advice, that is your right of course.  
Comment
    AndrewT on Support Forums - Thread - Direct
We now have reports of this on AVG, Avast and possibly Kaspersky.

You need to make sure all these apps are in its exceptions lists:

dowser.exe (in the Steam Stellaris folder)
C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2020.17/paradox launcher.exe
C:/users//AppData/Local/Programs/Paradox Interactive/bootstrapper-v2.exe

Good luck!  

19 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
Prussiabrother said: I've just tried everything you've mentioned, and my app no longer has the Pparadox Launcher.

I'm at the end of my rope, here's the Log please help me.

You should update for the next version: skip removing the old launcher or a smarter search.
First run the Windows 10 updater app and apply everything it finds to fix.

Then go here:
support.microsoft.com

...

Read more
Comment
    AndrewT on Support Forums - Thread - Direct
I'm sorry I missed this thread, I don't know how that happened.

The best way to remove apps that won't uninstall is the free utility Revo Uninstaller.


Once it's gone, Please try this:

- exit the Steam app entirely

Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox Interactive/
- C:/users//AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- run steam.exe as the Windows Admin user

- run the game from the PLAY button in Steam

IF that doesn't help, in this folder are some .log files:
C:/users//AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.  
Comment
    AndrewT on Support Forums - Thread - Direct
Your Windows 10 has had no major updates applied since 2018. Our games are only developed and tested under Windows that is fully patched up.

Please run the Windows Updater and look for a new Windows 10 version to apply - not a patch or update but a whole new version. Apply that, reboot, run it again, apply everything it finds, reboot again - keep doing that until fully up to date. Boring I know bit you have some catching up to do!

If there is still a problem then, go here:
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads And run the x86 and x64 installers there.

Good luck with that!  
Comment
    AndrewT on Support Forums - Thread - Direct
What launcher version do you see? Current is 2020.16

Please try the following:

- unsubscribe from all mods
- delete the folder Documents/paradox/Stellaris/mod/
- delete the file Documents/paradox/Stellaris/mods_registry.json
- delete the file Documents/paradox/Stellaris/launcher-v2.sqlite
- subscribe to a few mods
- run the game up and see if those mods are now available to you.

I hope that does it for you!  

18 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
The only private channel we use for support is our ticket system. But if you've found a third party app that is contributing to this, well, all I can say is stop using it! :D

You could report it to them too of course.  
Comment
    AndrewT on Support Forums - Thread - Direct
Are you on the standard public Steam client, or have you perhaps opted into Steam's beta program?  
Comment
    AndrewT on Support Forums - Thread - Direct
We now have reports of this on AVG, Avast and possibly Kaspersky.

You need to make sure all these apps are in its exceptions lists:

dowser.exe (in the Steam CK3 folder)
C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2020.16/paradox launcher.exe
C:/users//AppData/Local/Programs/Paradox Interactive/bootstrapper-v2.exe

Good luck!  
Comment
    AndrewT on Support Forums - Thread - Direct
That certainly looks better than the published minimum requirements. What are you seeing in there that makes you ask, was there something specific?

Note that if you buy from our store, we have complete discretion over refunds.  
Comment
    AndrewT on Support Forums - Thread - Direct
I was thinking you might have access to a machine from a friend or relative, just for this test.

But let's also try the HOI4 mod fix:

- unsubscribe from all mods
- delete the folder Documents/paradox/Stellaris/mod/
- delete the file Documents/paradox/Stellaris/mods_registry.json
- delete the file Documents/paradox/Stellaris/launcher-v2.sqlite
- subscribe to a few mods
- run the game up and see if those mods are now available to you.

I hope that does it for you!