AndrewT

AndrewT



18 Dec

Comment
    AndrewT on Support Forums - Thread - Direct
I've seen that happen when the launcher gets stuck open, but not after the game itself has run okay. If you run stellaris.exe directly from Windows Explorer, then exit it, does this still happen?

What antivirus app do you use? Perhaps it is holding something open.  

16 Dec

Comment
    AndrewT on Support Forums - Thread - Direct
You are still getting a bunch of errors that I don't see in my own copy of that game edition.

In your OP here you mention "an initialising bug", but in your last post you were able to play it for 10 minutes then it froze. Those seem like two different problems! Has it changed while we've been looking into it?

You may as well update that nVidia driver, there's a slightly newer one now:
Download Drivers | NVIDIA
And run the Windows Updater app, apply anything it finds.

Then run this Windows repair tool:
... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
I've just had an update from another affected user:
After removing '~/.local/share/Steam/ubuntu12_32/steam-runtime/pinned_libs_64/libcairo.so.2' the launcher starts again for me.
There's an issue open on the steam-runtime github
Can you see if that helps you too?  
Comment
    AndrewT on Support Forums - Thread - Direct
sailorbilly said: when I launch stellaris I get the following error "Save Mod Load Order Failed. Please verify the launcher has access to documents folder. I can not see any of my mods. I have the same problem with HOI 4 also. I have launcher 2020.16
This is a completely unrelated problem to the one being discussed in this thread. In future please make your own new thread, thanks.

Please try the following:

- unsubscribe from all mods
- delete the folder Documents/paradox/HOI4/mod/
- delete the file Documents/paradox/HOI4/mods_registry.json
- dele... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
You haven't mentioned what actual game problem you have, just shown us two apparently unrelated errors. And I'm afraid I cannot read that last screenshot!

What exactly is happening? Has it always happened or it was okay up to some point?

Any mods in use?  
Comment
    AndrewT on Support Forums - Thread - Direct
The game is getting Windows error e06d7363 in that dxdiag. It's not one I've seen before, until one other case a week or two ago, which I've not been able to solve yet, here's what I found on it:
The Windows 10 error ‘EXTERNAL EXCEPTION E06D7363’ occurs when a program tries to copy or move a locked file. It may be locked by Windows, your antivirus software or malware scanner, the error isn’t picky
... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
That sounds like a Steam problem really.

As a test, Can you install th egame on a different computer and see if the problem happens there too?  
Comment
    AndrewT on Support Forums - Thread - Direct
Hey there!
At the moment there's no easy way to disable specific DLC as the subscription service is built by Steam. It's something we've requested though and will hopefully be possible in the future. However you can do this with some manual work by following these instructions:



1. Find the file "dlc_load.json", usually located in "C:\Users\your_username\Documents\Paradox Interactive\Europa Universalis IV"

2. Right click it and select Edit (this can be done in any text editor)

3. To disable DLCs, add them to the "disabled_dlcs" list



For example if you want to disable Fredmans Midsummer Epistles and the Sabaton soundtrack, this is what your file should look like:
{
"disabled_dlcs":["dlc/dlc065_fredmans_midsummer_epistles/dlc065.dlc","dlc/dlc052_sabaton_soundtrack/dlc0...
Read more

15 Dec

Comment
    AndrewT on Support Forums - Thread - Direct
After this happens can you start the game right up again? Or do you need to reboot, or wait a while before it will run again?


DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach your Documents/Paradox/CK3/pdx_settings.txt .
From your Documents/Paradox/CK3/logs/ folder, attach system.log , error.log  
Comment
    AndrewT on Support Forums - Thread - Direct
Prussiabrother said: It let me find the Launcher-installer-windows.msi but my computer didn't have this file
That file is in the Steam/CK3/launcher/ folder.

Prussiabrother said: I really want to play C...
Read more
Comment
    AndrewT on Support Forums - Thread - Direct
I was referring to this:
Windows Error Reporting:
+++ WER0 +++:
Détecteur d'erreurs 1244596234948962726, type 5
Nom d’événement : StoreAgentSearchUpdatePackagesFailure1
Réponse : Non disponible
ID de CAB : 0

Signature du problème :
P1 : Update;Microsoft.WindowsStore_8wekyb3d8bbwe
P2 : 80240024
P3 : 19042
P4 : 685
P5 : Windows.Desktop
That really looks like a Windows update problem of some sort, I have to say. Whether related to this game I'm not sure.

Do you see our launcher and problem comes in starting the game from it? Or you never see the launcher?  
Comment
    AndrewT on Support Forums - Thread - Direct
I have no idea, I have to admit!

Can you fill in a little context please?  
Comment
    AndrewT on Forums - Thread - Direct
Please lodge a support ticket at paradox.zendesk.com with all relevant details, and we'll get you sorted out.  
Comment
    AndrewT on Support Forums - Thread - Direct
DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach your Documents/Paradox/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox/Stellaris/logs/ folder, attach system.log , error.log  
Comment
    AndrewT on Support Forums - Thread - Direct
Are you on Arch Linux, perhaps? If so this seems to be a universal problem that occurred just in the last week. My current theory is it was an Arch or Steam update that broke it.

It is being discussed over here, so you might join in the fun there!
https://forum.paradoxplaza.com/forum/threads/arch-linux-1-10-3-buildid-5874531-launcher-v2-2020-4-launcher-does-not-run-and-exits-silently.1447646/  

14 Dec

Comment
    AndrewT on Support Forums - Thread - Direct
Please update that nVidia driver:
Download Drivers | NVIDIA
If that doesn't help, try putting the game in windowed mode in the launcher.  
Comment
    AndrewT on Support Forums - Thread - Direct
There's no mention of the game itself in that dxdiag. Several errors to do with Windows updates and the MS gaming app, even a crash in Task Manager. Are you having any sort of general Windows problem, would you say?

Are you starting the game from the MS store app or the Xbox app? Whichever one, try the other.

And in the MS store app, check for updates and apply everything it finds, then reboot.

Good luck with those!  
Comment
    AndrewT on Support Forums - Thread - Direct
Panu said: what about the paradox launcher!? I still have the first version and i don't know how to update it
Assuming the standalone Paradox client is up to date itself (beta-61 at present IIRC) then it should offer you the update in the GAMES-REFRESh screen.  
Comment
    AndrewT on Support Forums - Thread - Direct
Firstly, if you have the debug launch option set, remove that as it alters the checksum.

If that's not the case, Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.


That will do it for you!  
Comment
    AndrewT on Support Forums - Thread - Direct
I don't know why you can't remove the launcher, and why the new install even cares about that. neither are normal in my experience. Do you have some sort of extra security software or settings in Windows that might be getting in the way?

You could use the free Revo Uninstaller utility to try and remove it.