AndrewT

AndrewT



07 Dec

Comment
    AndrewT on Support Forums - Thread - Direct
Please try the following:

- unsubscribe from all mods
- delete the folder Documents/paradox/CK3/mod/
- delete the file Documents/paradox/CK3/mods_registry.json
- delete the file Documents/paradox/CK3/launcher-v2.sqlite
- subscribe to a few mods
- run the game up and see if those mods are now available to you.

I hope that does it for you!  
Comment
    AndrewT on Support Forums - Thread - Direct
There is no dedicated forum for launcher support, but there are threads about it here:
forum.paradoxplaza.com

Paradox General Discussion

For anything relating to Paradox! Please note though that game specific questions or help requests should be posted in the games own forum. ... Read more

05 Dec

Comment
    AndrewT on Support Forums - Thread - Direct
I see, so it's the machine or something in Windows, rather than just this game.

If GeForce Experience is running, unload that and see if you get the same problem.

If that doesn't change things, in the nVidia control panel, Manage 3D settings, force ck3.exe to use the "integrated Intel video" option as a test. That will be generally slower than the nVidia card or course, but do you still get that behaviour where lower speeds get more lag?  
Comment
    AndrewT on Support Forums - Thread - Direct
GeForce Experience is an application running in your computer, that nVidia install. It tries to 'optimise' the video settings of games, but sometimes it makes things worse instead. I'm asking you to unload it, so it is not running any more, then test the game again.  
Comment
    AndrewT on Support Forums - Thread - Direct
I can see that your Windows 10 has not had any major updates applied for over 3 years. Our games are only ever tested against Windows that is fully patched up.

Please run the Windows Updater app, and look for a new Win 10 version to install - not a patch or update but a whole new version. Apply that and reboot. Then run the Updater again, apply everything it finds, reboot, run it again ... keep doing that until there is nothing to apply. Boring I know, but you have a lot of catching up to do!

I expect the game will then work for you.

Good luck with that!  

04 Dec

Comment
    AndrewT on Support Forums - Thread - Direct
We are aware of an issue where some customers can't login/stay signed in with their Paradox account which then results in being unable to play multiplayer. With the latest path (1.2.1) it solved it for a vast majority of players but sadly not everyone >. What I'd recommend is having a look at this thread (https://forum.paradoxplaza.com/foru...ing-out-issue-persists.1444310/#post-27130246) as we're gathering as much information we can through it and hopefully, in the not too distant future, we will have a h... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
The symptoms are still the same? Not too bad at speed 5, worse at lower speeds? I really find it hard to think what could possibly cause that.

The previous game CK2 is now free to play on Steam, does it have the same problem?  
Comment
    AndrewT on Support Forums - Thread - Direct
Some crashes in the nVidia software in there, which were not in the previous dxdiag. Did you see those happen?

The framerate cap I was talking about is done in the game launcher, not in GeForce Experience. Please exit GFE entirely, run the launcher, turn off Vsync, and set refresh rate to 60 in there.  
Comment
    AndrewT on Support Forums - Thread - Direct
bittie said: A second paradox account? Do you mean simply create a new account?
Yes, a new Paradox account using a different email.  
Comment
    AndrewT on Support Forums - Thread - Direct
That's probably fine then. All the other installers went okay?

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.  
Comment
    AndrewT on Support Forums - Thread - Direct
What was your machine doing when you ran that? Because the GPU temperature there is remarkably high, 79c. And the CPU is 73c. If those are idle temps they are WAy too high,m we'd more normally see in the 30s-50s at most. Unlikely to be the direct cause of your problem here, but it definitely needs to be looked into.

You have at least part of malwarebytes still running:
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe

And try unplugging that HUION tablet before running the game.

Good luck!  

03 Dec

Comment
    AndrewT on Support Forums - Thread - Direct
I see some mods mentioned in there, you are testing this with no mods at all enabled, is that right?

Please disconnect that Xbox controller before you start this game.

Set the framerate cap in the game to 60.

And there's a slightly newer nVidia driver just out, may as well try that too.

Good luck!  
Comment
    AndrewT on Support Forums - Thread - Direct
Please change the framerate cap to 60. There is a slightly newer nVidia driver out now, may as well try that too:
www.nvidia.com

Download the latest official NVIDIA drivers

Download the latest official NVIDIA drivers ... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Does turning off autosave (as a test) change the problem at all?  
Comment
    AndrewT on Support Forums - Thread - Direct
Okay guys, I'm convinced! One of you please start a new thread in Bug Reports forum on this, and post the above data there. Others affected should add their info to that thread too.

Sorry for that problem!  
Comment
    AndrewT on Support Forums - Thread - Direct
leRoi-Soleil said: I tried and i forced, but it not working.
It hasn't worked as the game is running on the Intel, we can see in those logs:
"device"={
version=0
value="Intel(R) HD Graphics 630"
}

[17:52:04][contextowner.cpp:742]: GPU Name: Intel(R) HD Graphics 630
[17:52:04][contextowner.cpp:743]: GPU Vendor: Intel
In fact the nVidia driver should do that aut... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
FYI we have had some reports that using a second Paradox account helps, as does using a VPN. Not quite sure what to make of those two findings together!  
Comment
    AndrewT on Support Forums - Thread - Direct
Do you both see the same game version and checksum in the MP lobby?

Any mods involved?  
Comment
    AndrewT on Support Forums - Thread - Direct
Yes, sorry about that, this is a logged bug in Mac and Linux. You might understand that report has not attracted the highest priority rating!  
Comment
    AndrewT on Support Forums - Thread - Direct
Patrykzii said: IN translation it means te installation didn/t go well
If that just says a newer version is already installed, that's fine. If it said anything else, please tell us EXACTLY what that is! Thanks.