AndrewT

AndrewT



02 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
Please do a full **clean** re-install:

- move any valued save games elsewhere, and user empire designs.txt from /Documents/Paradox Interactive/Stellaris/ if you have made any custom empires or races.
- "uninstall" in Steam-Stellaris
- manually delete both the Steam/SteamApps/common/Stellaris AND Documents/Paradox Interactive/Stellaris folders
- re-install game in Steam, run a Steam Verify when done.
- add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam Stellaris or Documents Stellaris locations, before installing again.  
Comment
    AndrewT on Support Forums - Thread - Direct
SniipahPowah said: Okay well if its just "Uninstalling a program" when I try to remove the driver is doesn't do it or open a window to accept. So I am struggling to remove. Any guidance with steps?
I'm asked hundreds of users to do this over the years .. no idea why it would not work on this machine !

All you should have to do is go into Control Panel, Programs, Uninstall a Program, and enter nVidia in Search there. Click on each line then on Uninstall/Change , up the top. Answer yes in the confirm dialog and you are done.  
Comment
    AndrewT on Support Forums - Thread - Direct
Don't run it as the Admin user, that's not necessary.  
Comment
    AndrewT on Support Forums - Thread - Direct
Try running ./ck3 in a terminal command line session. What output do you see on the screen there?


Please attach here your Documents/Paradox Interactive/CK3/pdx_settings.txt .
From your Documents/Paradox Interactive/CK3/logs/ folder, attach here system.log , error.log , exceptions.log

Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.  

01 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
You could also try unloading GeForce Experience before starting the game.  
Comment
    AndrewT on Support Forums - Thread - Direct
I see, I'm now quite confident that led to your problem!  
Comment
    AndrewT on Support Forums - Thread - Direct
Jackaliery said: Do i need to runeu4 during dxdiag to trace crash?
No. dxdiag.txt is just to give me info on your hardware and Windows setup, it doesn't actually fix anything.

Jackaliery said: Game fol...
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Comment
    AndrewT on Support Forums - Thread - Direct
Ch3m4 said: I tried it, it doesn't work. Same for the link "https://support.microsoft."
Did you read my post just above yours?  
Comment
    AndrewT on Support Forums - Thread - Direct
SniipahPowah said: How do I go about uninstalling the nvidia driver and all other nvidia software?
In the Windows Control Panel.  
Comment
    AndrewT on Support Forums - Thread - Direct
Go into Ransomware. Enable Controlled Folder Access if disabled, and add these to its Apps Allowed Through list:

ck3.exe (in the Steam CK3-binaries folder)
dowser.exe (in the Steam CK3-launcher folder)
C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2023.4.1/paradox launcher.exe
C:/users//AppData/Local/Programs/Paradox Interactive/bootstrapper-v2.exe

If that doesn't help, you can disable Controlled Folder Access again.

Disable the Discord overlay.

Right click on Documents in the left column of File Explorer, just under This PC there. Go to properties, location. What does it say in there?  
Comment
    AndrewT on Support Forums - Thread - Direct
What happens if you run stellaris.exe directly from File Explorer? Do you see any Windows error then?


We see some crashes in nVidia modules now, which were not there before . Let's clear those up:

- uninstall the nVidia driver and all other nVidia software
- reboot
- install March 2023 https://www.nvidia.com/Download/index.aspx?lang=en-us
- reboot again  
Comment
    AndrewT on Support Forums - Thread - Direct
I don't know then. Let's try making this file:
~\AppData\Local\Programs\Paradox Interactive\launcher-v2.2023.4.1\steam_appid.txt
even though it should not actually need to be in that location.

Just make it in Notepad as a plain text file, and in it place the game's Steam ID:

236850  
Comment
    AndrewT on Support Forums - Thread - Direct
Haalkron said: Thank you for responding, how would I go about sending you the save file?
Do you see the Attach Files button, below left of these text fields?  
Comment
    AndrewT on Support Forums - Thread - Direct
We don't see any crashes in eu4.exe in that dxdiag; one AppHang is all. I ran that save hands-off for a few game years with no problem at all.

You say it crashes every month, is that when autosaves are happening? If so this maybe your antivirus getting in the way. Make sure eu4.exe is in all its exceptions lists.  

31 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
I'm running out of ideas on this one, I have to admit.

What antivirus app do you use? Is ck3.exe in all its exceptions lists?

Please install and run the free utility Speccy. Send its output to a text file and attach that here, thanks.  
Comment
    AndrewT on Support Forums - Thread - Direct
Hmm. Can I get new copies of all those files from post #3 please.  
Comment
    AndrewT on Support Forums - Thread - Direct
I've fixed my installation by uninstalling the game from the previous default location c:\program files\windowsapps\ , and installing it under one of the the offered options D:\Xbox Apps\ (I'm pretty sure C:\XboxGames would work too). Most likely the launcher has an issue accessing c:\program files\windowsapps\ , which MS do lock down pretty hard, and I guess they've learned that lesson and moved the games to somewhere accessible by normal users.

Although why only this game seemed to be affected I have no idea.  
Comment
    AndrewT on Support Forums - Thread - Direct
I've fixed my installation by uninstalling the game from the previous default location c:\program files\windowsapps\ , and installing it under one of the the offered options D:\Xbox Apps\ (I'm pretty sure C:\XboxGames would work too). Most likely the launcher has an issue accessing c:\program files\windowsapps\ , which MS do lock down pretty hard, and I guess they've learned that lesson and moved the games to somewhere accessible by normal users.

Although why only this game seemed to be affected I have no idea.  
Comment
    AndrewT on Support Forums - Thread - Direct
Wow, that's pretty bad. I have no idea what could cause that, I'm sorry, except you'd think it would have to be a game bug.

What I suggest for the future is you make a manual copy of the save file just before or after each play session, so you have something intact to revert to.  
Comment
    AndrewT on Support Forums - Thread - Direct
I'm not sure how that can be, to be honest.

What if you start the game from stellaris.exe ?

And, what is it that you see that connects the cursor shape with game performance?