AndrewT

AndrewT



31 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
Nothing the launcher does touches the saves, so I don't see why that happened to you. The missing save files are physically not present in the Documents/Paradox Interactive/Stellaris/save games/ folder?

If cloud saves, are they visible here?
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Comment
    AndrewT on Support Forums - Thread - Direct
Right click on stellaris.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.
Then in the launcher Game Settings menu, select fullScreen display mode, Vsync off, then cap the refresh rate at 60.


If that doesn't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Stellaris/logs/ folder, attach here system.log , error.log .  
Comment
    AndrewT on Support Forums - Thread - Direct
What if you make a new Windows user and log into Windows with that - do you get the same problems with this game?  
Comment
    AndrewT on Support Forums - Thread - Direct
Has this always happened with this game for you? or it was okay up to some point?

Our similar game Crusader Kings 2 is free to play on Steam now, does it have the same problem?

What if you make a new Windows user and log into Windows as that - does the game start then?  
Comment
    AndrewT on Support Forums - Thread - Direct
Only that I have seen no new reports since then, so I thought it had been fixed by a launcher or other update.

You ought to be on 2023.4.1 now, is that right?  
Comment
    AndrewT on Support Forums - Thread - Direct
That file is entirely blank I'm afraid, so there's no rescuing it.

Not sure why it has Backup in it, but is there any other save you can revert to?  
Comment
    AndrewT on Support Forums - Thread - Direct
Right click on stellaris.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.
Then in the launcher Game Settings menu, select fullScreen display mode, Vsync off, then cap the refresh rate at 60.

Is that any better?  
Comment
    AndrewT on Support Forums - Thread - Direct
For the problem with Steam MP, you should make sure ALL their required ports are open (not forwarded, open) in all firewalls:
support.steampowered.com

Steam Support :: Required Ports for Steam

support.steampowered.com... Read more

30 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
Sorry, my error, I was thinking of Nahimic! Nakama is the external MP service we use, so that's not the issue here. That said I've not seen any crash in it before ...

Did you see any Windows error when ck3.exe failed to start? or what happened exactly?  
Comment
    AndrewT on Support Forums - Thread - Direct
Zepled said: I think uninstall Below and Beyond and try a game from the beginning.
Please let us know if that helps.  
Comment
    AndrewT on Support Forums - Thread - Direct
In that dxdiag I see our game Stellaris crashing in nakama-cpp.dll , which has caused problems before. Try unloading that utility, or prevent it running at boot time then reboot.

If that doesn't help, what happens if you run ck3.exe directly from file explorer? Do you see any Windows error then?  
Comment
    AndrewT on Support Forums - Thread - Direct
I see a similar report here now:
https://www.reddit.com/r/eu4/comments/wmr86u
What keyboard layout do you use? Does that workaround work for you?  

29 Mar

Comment
    AndrewT on Support Forums - Thread - Direct
A2ch0n said: We believe it is a server issue, depending on the player/transfer load the server has to manage at a given time. But of course we can't proof it. We can only check our own connections and the transfer rates we could theoretically get and it should be massively more, even at times where the transfer works quite fine.

And we play steam only.
Then it would seem like a good idea to try the Nakama option. Does that help you?  
Comment
    AndrewT on Support Forums - Thread - Direct
In the ~2 years' life of this launcher I have never before heard of it crashing Windows or triggering a hardware restart. You may have something more fundamental wrong here!


As for getting the launcher going again, Please try this:

- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users/{userName}/AppData/Local/Programs/Paradox Interactive/
- C:/users/{userName}/AppData/Local/Paradox Interactive/
- C:/users/{userName}/AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- exit the Steam app entirely
- run steam.exe as the Windows Admin user

- run the game from the PLAY button in Steam

IF that doesn't help, in this folder are some .log files:
C:/users/{userName}/AppData/Local/Parad... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
NeOPhAzE said: All games you started under 3.6.1 crash when you play them whether you are using 3.6.1 or 3.7.2 ?
Yes that is correct
Assuming they are not modded in any way, please make a new thread in Bug Reports on this and attach the saves there.

...
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Comment
    AndrewT on Support Forums - Thread - Direct
Right click on ck3.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.

Then in the launcher Game Settings menu, select fullScreen display mode, Vsync off, cap refresh rate at 60.


If those don't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/CK3/pdx_settings.txt .
From your Documents/Paradox Interactive/CK3/logs/ folder, attach here system.log , error.log , exceptions.log  
Comment
    AndrewT on Support Forums - Thread - Direct
Sorry, that was the wrong link:
forum.paradoxplaza.com

Stellaris Pc Xbox

Stellaris won't launch from Xbox App Services. As far as I can tell the issue seems to be tied to the Launcher-Installer-Windows. It just aborts. forum.paradoxplaza.com forum.paradoxplaza.com ... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
NeOPhAzE said: Apparently it only happens in my early save games.
I guess I must be misunderstanding this then. All games you started under 3.6.1 crash when you play them whether you are using 3.6.1 or 3.7.2 ? But new games you start under 3.7.2 do not crash?

Do I have that right now?  
Comment
    AndrewT on Support Forums - Thread - Direct
Appears to be the same as this problem
forum.paradoxplaza.com

Xbox Consoles Not Syncing Stellaris saved game data after Last Major Update

After the last update for Stellaris (3/14 or 3/15),... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
NeOPhAzE said: The save game file I provided is with the latest game version (before First Contact launch).
But the game version before First Contact launch is NOT the latest game version - it was 3.6.1 while the latest is 3.7.3 .

Again, I suggest you revert to 3.6.1 and try the game there.