AndrewT

AndrewT



02 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
I cannot see what is causing this to you, there are no clues in those files. But looking back at your dxdiag we see several LiveKernelEvent entries. These happen when the computer or Windows is forcibly downed or rebooted. Have you seen or done that? Is it related to this game or something else?


Has this game ever worked on this machine, or never yet?

Do CK2 and HOI4 work or also have this problem?  
Comment
    AndrewT on Support Forums - Thread - Direct
I'm afraid that buying DLCs from one store does not get them for free on other stores. Steam got none of the money you paid to Microsoft for those DLCs, so have no reason to give you access to them on their system. You'd need to get Microsoft to send your purchase money to Steam and I just don't think that's going to happen!

Happily they are all on sale on Steam right now!
store.steampowered.com

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Comment
    AndrewT on Support Forums - Thread - Direct
I'm afraid we cannot help with modded games here, regardless of the nature of the mod.

But if you play an unmodded galaxy, with Toxoids enabled or not, and have any problem do let us know!  
Comment
    AndrewT on Support Forums - Thread - Direct
Any mods involved? If not please attach one of the affected saves here.

Any chance you can play a smaller galaxy next time and see if it still happens for you?  
Comment
    AndrewT on Support Forums - Thread - Direct
Aryabhata said: I'm having this exact same problem. I found this thread and attempted to create the installer folder. However the new folder never appears.
Most likely it is actually there - did you enable View Hidden Items in file explorer?

Also, check you have .NET 3.5 installed. And try these repair tools:

.NET

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Comment
    AndrewT on Support Forums - Thread - Direct
Right click on eu4.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.

Edit that settings.txt to say:
refreshRate=60

vsync=no

Then in the launcher Game Settings menu, select fullScreen display mode.


Is that any better? If not, run eu4.exe directly from file explorer, do you see any Windows error when it fails then?  
Comment
    AndrewT on Support Forums - Thread - Direct
Pretty much every crash in every app is a Unhandled exception C0000005 so I'm afraid that information doesn't help us diagnose the cause of your problem .

Is this happening in a galaxy started since the latest patch? Or only under older ones?

Any mods involved?

After this crash, can you run the game up, load the save and carry on? Or does it crash at the same point?  
Comment
    AndrewT on Support Forums - Thread - Direct
What if you swap from DX11 to Vulkan, is that any better?  

01 Jan

Comment
    AndrewT on Support Forums - Thread - Direct
Is your MacOS User Documents folder on your local disk, or has iCloud grabbed it? If the latter, that's a problem with the launcher at the moment - can you move it back?

If that's not the issue, then it's probably a file access/permissions issue in MacOS. Go to System Preferences > Security & Privacy. Then select the Privacy tab. Scroll down to files and folder in the left column. You’ll see a list of apps and the folders they need access to. Check the box to give access.

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Comment
    AndrewT on Support Forums - Thread - Direct
In the game launcher please set Display mode to Borderless. THEN go here:
support.microsoft.com

Latest supported Visual C++ Redistributable downloads

This article lists the download links for the latest versions of Visual C++ Redistributable packages. support.microsoft.com And run the x86 and x64 installers there.

IF that doesn't help, Please do a full **clean** re-... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
crofo889 said: The folder referred to by the error message is never there,
You mean the C:\Windows\Installer\ folder? You did enable View Hidden Items in File Explorer?

If so, try making that folder manually.  
Comment
    AndrewT on Support Forums - Thread - Direct
I don't know what that would be. The folder is definitely there, and you can,delete its contents okay?

You might try this Windows repair tool

Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

Describes how to use the System File Checker tool to troubleshoot missing or corrupted system files in Windows 8.1, Windows 8, Windows 7 or Windows Vista. support.microsoft.com... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
We see some mod errors in there, you have definitely disabled ALL mods while we work on this?

I see the refresh rate is not capped as 60 as I suggested before, please implement that.

And you may as well update that nVidia driver to Dec 2022 https://www.nvidia.com/Download/index.aspx?lang=en-us , and make sure you unload GeForce Experience before starting the game. Any better?  
Comment
    AndrewT on Support Forums - Thread - Direct
helianbb said: Deleting the Installer folder is still not possible,
I explicitly said to NOT delete the folder! Only its contents.

Is it still there now ? To see it you'll need to enable View Hidden Items in File Explorer.  

31 Dec

Comment
    AndrewT on Support Forums - Thread - Direct
:Iljakll said: I see you're a moderator, is there anywhere I can leave a positive review?
We don't really have a programme for that purpose, but you can DM my boss @TinyWiking and/or the forum admin ... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
From those screenshots it's pretty clear your hardware is overheating; any temp above 80c (176f) will likely cause problems.


Clean out all air vents it has (compressed air cans are good for this). Make sure airflow to them is not blocked by anything like walls, books or whatever.
If that doesn't drop the temps enough, you probably have a faulty fan or a heatsink/thermal paste problem. You may need professional help at that point.

Good luck!  
Comment
    AndrewT on Support Forums - Thread - Direct
:Iljakll said: have an idea as to why this issue is occurring but I am brand new to PC gaming so plz correct me if I'm wrong. The GPU memory is split into 2 devices. I have 4GB in my I7 and 4GB in my GeforceRTX
The Intel video system has essentially no Vram of its own, it uses system memory up to 4gb if it needs to. The nVidia card has its own dedicated Vram which is unconnected with system memory or the Intel video system. This is so for every machine in the world with dual Intel/nVidia video setups. The game solely uses the nVidia GPU. However you might check with ... Read more

30 Dec

Comment
    AndrewT on Support Forums - Thread - Direct
crofo889 said: This tmp folder does not exist in the File Manager.
To see that folder you'll need to enable View Hidden Items in File Explorer. Then delete its entire contents (NOT the folder itself!); they're only temporary files.

If however it is still not there, you can make it manually.

Good luck!  
Comment
    AndrewT on Support Forums - Thread - Direct
Can I get new copies of all those files please.  
Comment
    AndrewT on Support Forums - Thread - Direct
:Iljakll said: Cont: I posted about this a couple of times on the bug forum but got no response. So, my apologies if this belongs on the bug forum, but i'm getting no responses there.
Paradox are shut down for their annual winter break, so I'm afraid that is as expected for this time of year. Furthermore it seems unlikely your issue is an actual game bug, or everyone would get it.


Right click on ck3.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.
Then in the launcher... Read more