EA_Aljo

EA_Aljo



21 Jul

Comment
    EA_Aljo on Forums - Thread - Direct

@pirasfrancesco 

 

Since you're starting over, whatever you purchase now should be fine. It just won't transfer if you unlink and link to a different account.

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Comment
    EA_Aljo on Forums - Thread - Direct

@pirasfrancesco 

 

You should still be able to use the battle pass as long as it was purchased after you linked the account. You'll just be starting over.

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Comment
    EA_Aljo on Forums - Thread - Direct

@pirasfrancesco 

 

That would be why this happened then. You'll need to link your PSN ID back to the original account to get everything back, but there is a 6 month wait between linking to a different account again. More information on that can be found here

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @oveto 

We're not able to help with banned accounts over Answers HQ. The article here has more information on bans as well as instructions for disputing them. Thank you.

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Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @pirasfrancesco 

 

Are you saying you had your PSN ID linked to a different account previously, but have linked it to a different account now?

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@whoisantt 

 

It sounds like you unlinked your Xbox gamertag from one EA account and linked it to another. Is that correct?

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@whoisantt 


Were you playing on a different platform before?

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@whoisantt 

 

What platform are you playing Apex on?

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @whoisantt 

 

If you changed the linked accounts, your content and progress will be lost. To get it back, you'll need to relink the original accounts. However, accounts can't be linked again for 6 months. More information on this can be found here.

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18 Jul

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @VanguardV1nce 

 

We're not able to help with banned accounts through Answers HQ. The article here as more information on bans as well as instructions for disputing them.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @Chansuts636 

 

We're not able to help with banned accounts through Answers HQ. Please see the article here for more information as well as instructions for disputing bans.

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10 Jul

Comment
    EA_Aljo on Forums - Thread - Direct

@AdolfusBallerman 

 

It depends how busy they are, but usually you have a response within a few days.

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Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @AdolfusBallerman 

 

A warning can be given when an issue doesn't quite warrant a flat out ban. It's not guaranteed that you'll get one as the Terms of Service you agree to before playing our games already covers this. You're welcome to dispute the ban by following the instructions in the article here....

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @IIISamuraiIII 

 

You're welcome to dispute the ban. To do that, follow the instructions in the article here.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @WhtCamy9 

 

I'm very sorry, but we can't help with banned accounts through Answers HQ. If you haven't submitted 3 disputes yet, you're welcome to submit another. Instructions for that can be found here. Thank you.

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Comment
    EA_Aljo on Forums - Thread - Direct

@Hacklesz 

 

You're very welcome. If you have any other issues or questions, let us know. Good luck on the battlefield!

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Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @Hacklesz 

 

Games come and go from EA Play and we normally announce in advance when a game is leaving. When a game is removed from EA Play, it is no longer playable without being purchased.

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09 Jul

Comment
    EA_Aljo on Support Forums - Thread - Direct

@D0ktorMiki 

 

Great. ToS will send you an email when the investigation completes.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@D0ktorMiki 

 

There is a link to the instructions for submitting disputes in my previous response.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@D0ktorMiki 

 

Nobody is able to help with this over Answers HQ. You'll need to submit another dispute.

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