EA_Aljo

EA_Aljo



20 Dec

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello @lsy610416 

 

At the moment the following languages are supported on Answers HQ:

 

Read more

05 Dec

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @CorkTree 

 

We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for disputing them, please see the instructions here. Thank you.

Aljo.png... Read more

06 Nov

Comment
    EA_Aljo on Support Forums - Thread - Direct

@Fangww1 

 

Accounts haven't been wiped. You just don't have access to anything on it due to unlinking. You can relink your account again after 6 months pass.

Aljo.png

01 Nov

Comment
    EA_Aljo on Support Forums - Thread - Direct

@Boilup4T 

 

No. The device accounts need to already exist on the same EA account. You can't unlink a PS5 account from one EA account and then link it with a different EA account and have them merge. In order to get everything back on your PS5 account, you'll need to relink it to the original account. However, there is a 6 month wait between linking the account again. 

Aljo.png
Comment
    EA_Aljo on Support Forums - Thread - Direct

@Tobes49 

 

Your accounts need to be on the same EA account. For example, if you have an PlayStation and PC account on the same EA account, those will be merged. You can't move an Xbox gamertag from a different EA account to a the EA account with the accounts you want to merge together. 

 

The documentation clearly states the accounts must be on the same EA account, as you mentioned. I'll pass on your feedback.

Aljo.png
Comment
    EA_Aljo on Support Forums - Thread - Direct

@CrippledRick @Tobes49 

 

Unfortunately, you'll need to wait for 6 months to pass before linking accounts again in that case. These warnings are detailed in the article about linking/unlinking accounts. In the future, make sure you give it a good read before unlinking an account.

Aljo.png... Read more
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @CrippledRick 

 

You'll need to relink the account to get everything back. More information on Cross Progression can be found in the guide here.

Aljo.png... Read more

31 Oct

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @immvoltage 

 

I'm very sorry to say, but content and progress cannot be transferred to another account.

Aljo.png

21 Sep

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @qi6zg8a2oi20 

 

This is something an advisor is going to need to assist with. To get in touch with one, please follow the instructions in the article here. Thank you.

Aljo.png

15 Sep

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @ghubtiiox6il 

 

The ban is for 7 days so that's what you will see for the length of the ban. After those 7 days are up though, you should be able to play again.

Aljo.png
Comment
    EA_Aljo on Support Forums - Thread - Direct

@miaaaw 

 

You should be able to go to help.ea.com. Then choose Apex Legends. Next, choose "I want to dispute a ban or suspension". You may need to click the See more button and then "Manage my account" on the left side.

Aljo.png
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @miaaaw 

 

You had posted this on the FIFA Mobile forums. I moved it to Apex Legends. As far as your issue goes, we can't help with banned accounts through Answers HQ. The article here has more information, as well as instru...

Read more
Comment
    EA_Aljo on Support Forums - Thread - Direct

@CrazyCousins0194 

 

There is no one you can talk to about this. I'm now going to lock this thread as the correct answer has been given and there is nothing we can do over Answers HQ to help.

Aljo.png

14 Sep

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @CrazyCousins0194 

 

If ToS reviewed your account 3 times and declined to lift the ban, it will need to stay in place. This not an issue that can be resolved over the phone.

Aljo.png

13 Sep

Comment
    EA_Aljo on Forums - Thread - Direct

@Someone5468 

 

Yes. You should receive an email sometime after reporting someone letting you know if action was taken or not. If you have any other issues, please reach out again. Good luck and have fun Standard smile

Aljo.png
Comment
    EA_Aljo on Forums - Thread - Direct

@Someone5468 

 

Without knowing what that email says, I can't really provide any details. Does the email only say Positive Play Charter and nothing else?

Aljo.png

09 Sep

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @emmmmmhhh 

 

At the moment the following languages are supported on Answers HQ:

 

Read more

07 Sep

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @LinDrung 

 

We're not able to help with hacked accounts through Answers HQ. You can find out more information in this article. You can also contact an advisor for assistance by opening a case here.

Aljo.png... Read more

06 Sep

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @2318o4 

 

I'm sorry to say, but we're not able to give back those points.

Aljo.png
Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @atrocee 

 

We're not able to help with missing content over Answers HQ. An advisor will need to investigate this for you. To get in touch with one, please open a case here. Thanks!

Aljo.png