Hey there, @stewtrain
Thanks for reaching. Unfortunately, we're not able to help with banned accounts through Answers HQ. Only our ToS team can do this. The article here will provide more information as well as instructions for submitting a dispute. It sounds like you've done that already, but you can have ToS perform up to 3 investigations. After that, if they h...
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Are you using a Chrome browser? If not, try that. It might be good to be in incognito mode as well. If you're using a mobile device, switch the browser to use desktop mode.
You should be able to open a case at the link I provided. Choose your game and platform. Then, select missing content. That should let you open a case with an advisor.
Hi there, @Munkydunky5
An advisor should be able to look in to this for you. Please open a case here to get in touch with one. Thanks!
Great. An advisor will respond when they have an update for you. If you have any other issues, please reach out again. Have a good rest of your day 
Hi there, @havokbethygame
Waiting on player means an advisor responded and is waiting for you to respond next.
Great! Glad to hear it. If you have any other issues, please reach out to us again. Good luck and have fun!
Thanks for trying. Have you checked with your ISP to see if they are noticing any issues? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
You said you tried switching internet. Did you try using a mobile hotspot? If not, do that. It's just a test to see if a completely different connection works.
Great. Just keep it in mind for the future. If you have any other issues, please reach out again. Good luck and have fun!
There have already been 3 investigations. ToS has not found any evidence that the ban should be lifted. More investigations wouldn't change this so they aren't going to keep looking in to your account over and over again.
Unfortunately, there's nothing else that can be done if you've used up all the disputes and the ban wasn't overturned.
Hi there, @XenolithCem
Banned accounts aren't something we can help with through Answers HQ. It sounds like you've already hit the max amount of disputes so, unfortunately, the ban will need to stay in place.
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