EA_Aljo

Hi there, @D0ktorMiki 

We're not able to help with banned accounts through Answers HQ. For more information, take a look at the article here. It also has instructions for disputing bans. Thank you.

@Gucci_Snake23566 

Thanks. Did you try the power cycling steps I mentioned previously?

@kobeapbt 

Most likely, this is related to the linking/unlinking of accounts. An advisor should look in to it since we can't help with account issues on Answers HQ. To get in touch with one, please open a case here. Thanks!

@Gucci_Snake23566 

What platform are you playing on?

@kobeapbt 

You should be able to link your gamertag to a new EA account. Did you do that and you still can't access the store? None of your previously acquired content or progress will carry over though.

@kobeapbt 

You shouldn't need to uninstall. One you get the new account created and linked, try loading in to the game.

@kobeapbt 

You should be able to play with your account unlinked now, but the downside is starting over. Unfortunately, that's your only option. The only way to get back everything is to link your gamertag to the original EA account.

Hi there, @kobeapbt 

I'm very sorry to say, but this is what happens when you unlink your account. The only way to get everything back is to link your gamertag again to the original EA account.

@twilson2012 

If clearing the alternate MAC address is not working, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@SorryWeDied 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@YZACKATTACJ 

What platform are you playing on?

@CoopLuck 

No problem! Glad to hear it. If you have any other issues, let us know. Good luck and have fun!

@CoopLuck 

Try clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Also, you can try clearing the personal saved data for Apex Legends. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

• Press the Guide button and then highlight the Apex Legends tile.
• Hit the Menu button. It's the small one to the right ...

Hi there, @SpankyDolphin 

Is this happening in every match? Also, something else you can try is clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

@CoopLuck 

That looks like a ban has been issued. Please contact an advisor by opening a case here so they can look in to this for you.

Hi there, @BraneBurr 

We're not able to help with banned accounts through Answers HQ. For more information on bans, as well as instructions for disputing them, please see the article here. Thank you.

Hello, @je720520bk 

You can find instructions for disputing bans in the article here. Thank you.

@Lukas_BORIS007 

You're very welcome. You could create completely new accounts and link them. Most likely, that's what will need to be done.

@Lukas_BORIS007 

You can try that, but if it works, it won't bring over any of your content and progress. That is tied to the original account.