Try that out and let me know what happens. I'm not sure if there's anything else we can do, but it would be good to know if that works or not. Thanks!
Try that out and let me know what happens. I'm not sure if there's anything else we can do, but it would be good to know if that works or not. Thanks!
I was talking about your headset. Not the USB transmitter for it. Turtle Beach headsets normally have firmware that needs to be updated now and then. Can you try looking up the model of your headset to see if one is available? When I was using Turtle Beach headsets, I had to do this occasionally. You had to plug your headset into a PC and update it through their app.
I'm glad that helped! Is it the dongle for your headset that's plugged in? I have a headset with a dongle for my Series X as well and haven't had any issues. Is the firmware for your headset up to date?
Hi there, @bigshow6slow
Are you sure you're resetting the password for the right account? The one you're posting with hasn't played Apex before so if that is the account the password is being reset for, it wouldn't reflect in the account you actually play on.
Hi there, @adknappus
Do you have anything plugged in to the USB ports? Maybe a racing wheel, keyboard, mouse or a dongle for another controller? If so, unplug it and try again. Let me know what happens. Thanks!
Hi there, @Writtengoat911
Thanks for reaching out to us. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
You'll need to talk to an advisor to see if they can unlink your account. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
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Progress still cannot be transferred between platforms.
I'm now locking this thread as "necro posting" is against the Answers HQ rules.
... Read moreHello, @tjfhqgv95izk
An advisor can take a look at your account. To get in touch with one, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!
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If you have disputed the ban 3 times and ToS has declined to remove it, that means they have done 3 investigations into your account and cannot find evidence that the ban was in error. It will not be lifted in that case.
Hi there, @4av1t7laac5l
Even when someone else plays on your account, you're liable for their behavior. We have no way of telling who is actually at the controls. In the future, make sure only you are playing on your account.
More information on bans, as well as instructions for disputing them, can be found in the article ...
Read moreHi there, @Ballerd35
We're not able to help with banned accounts through Answers HQ. I see you have a case awaiting investigation. Once ToS completes that, they'll email you the results.
No one on our team would have made this change. Regardless, I'm glad you found a solution. Please reach out again if you have any other issues.
You can log in to your account at profile.ea.com to check your ID. The ID for the account you're posting with is Bombir. If that is the account you're playing Apex on, your Steam account should also be Bombir.
Hi there, @Crzzb
I see you were sent an email stating the reason for the ban. If you can't find it, try contacting an advisor so they can tell you the contents of that email. To get in touch with one, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support.
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