EA_Aljo

@bendero2003 

Do you have anything plugged in to the USB ports? Another controller, a racing wheel, a dongle for another device, or a headset? If so, unplug those and try again.

Hi there, @NJmuscle 

Content does not transfer between platforms, unfortunately.

@TeChnol01d 

You need to reverse the account linking. If I'm understanding you right, you unlinked your Xbox gamertag and linked it to a different EA account. You need to link your Xbox gamertag to the original EA account it was linked to.

@TeChnol01d 

Nothing has been deleted. When you unlink your account and link it to a different one, your content doesn't show up because it's not associated with the new account. If you link back to the old account, you should see all the content you previously earned.

@TeChnol01d 

Yes. The same account you earned all your progress and cosmetics on. You'll need to link that account again to get everything back. Your EA account and Xbox account can be on the same email address. For more information on linking accounts, take a look at this article.

Hi there, @bendero2003 

Thanks for reaching out to us. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

Hello, @TeChnol01d 

Unlinking accounts will cause all of your content to be lost, but you should be able to relink it to the original account to get everything back.

@finnohagan 

Do you have anything else besides the headset plugged to the USB ports on your console?

@giditurner 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes, plug in the modem/router and let it come back online. Then, plug in your console and start it up. Let me know if that helps or not. Thanks!

@giditurner 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hi there, @giditurner 

What is happening when you try to load in to Apex Legends?

Hello, @Zton3yy 

Are you also on PC? Do you use a wired or wireless connection? Thank you.

@Littlewhiskey11 

If you can't see your password anywhere, try resetting it instead.

Hi there, @jeranimo0 

I'm not aware of any issues with this. You should be receiving an heirloom with every 500 packs that are opened.

Hi there, @ablazestone264 

Do you happen to have any peripherals plugged in to the USB ports? A racing wheel, dongle, etc. If so, unplug those and try again. Let me know how it goes. Thanks!

Hello, @Demon_slayer002 

If you're sure you're resetting the password for the right account, please contact an advisor here. They should be able to help with this. THanks!

@Mizvchi 

Great! Hopefully, you're good for now. If you don't power cycle very often, it would be good to do to that more frequently. Especially if you start seeing changes in your connection in general. Slowness, lag, disconnects, etc. Let me know how it goes. Thanks!