EA_Aljo

@Lukas_BORIS007 

I think your only other option is to play on a new account.

@callumseanbush 

I'm very sorry, but there's nothing we can do on Answers HQ. Unfortunately, we're not able to help with missing content. Only an advisor can do that.

@callumseanbush 

You should be able to send am email if chat isn't available.

Hello, @callumseanbush 

I'm very sorry to say, but this is something an advisor will need to assist with. I understand they are sending you here, but we aren't able to help with missing content issues through Answers HQ.

Hi there, @bigniko14 

We're not able to help with missing content through Answers HQ. An advisor will need to investigate your account. To do that, please open a case here. Thanks!

Hi there, @Player_42ka9k5m 

We're not able to help with missing content through Answers HQ. An advisor will need to investigate this. Please open a case here to get in touch with one. Thanks!

Hi there, @plopplopplop123 

Yes. You can make a new account, but there is no way to transfer your content and progress to it. You'll be starting over with a new account.

Hi there, @CoopLuck 

I believe this is a message from Xbox and not EA. Go to your Xbox settings > General > Online safety & family. Make sure the settings here allow for online play. If it all looks good, try contacting Xbox support to see if they can assist. Thanks!

@SorryWeDied 

As a test to see if that is the issue, could you move close enough to use a wire? That way, you don't go putting unnecessary holes in your wall. Then again, if you were planning on doing this anyway, it's not a bad idea as a wired connection should be a lot better.

Hi there, @SorryWeDied 

Since you're able to play find on a different connection, most likely the issue is related to something with your home network. It also sounds like you're on a wireless connection. Can you switch to a wire or is your router too far away?

Hello, @Yang1409 

At the moment the following languages are supported on Answers HQ:

•  ...

@DGN_Reklan 

If you submitted a dispute, you'll need to wait for that investigation to complete.

@FancyCoconuts 

I'm sorry, but this isn't something we can help with. An advisor will need to investigate this again for you. To do that, a case can be opened here. Thanks!

Hi there, @lazysteve0503 

We're not able to help with banned accounts over Answers HQ. Please see the article here for more information, as well as instructions for disputing bans. Thank you.

Hey there, @syddakid02 

Thanks for reaching out about this. Let's see if clearing the personal saved data will help. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

• Press the Guide button and then highlight the Apex Legends tile.
• Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
• Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

Let me know what h...