EA_Aljo

EA_Aljo



28 Feb

ban

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @QianMo_Po1 

 

We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for disputing them, please see the article here. Thank you.

Aljo.png... Read more

15 Feb

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @GH12_31 

 

Thanks for reaching out about this. Currently, we don't have any information on on bringing back Apex Legends Mobile. If that happens, we'll make an announcement on our official channels.

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Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @teiacney 

 

I'm sorry to say, if all the disputes have been used up, there isn't anything else we can do. You're welcome to try contacting an advisor to see if there are any other options though. To do that, a case can be opened here.

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13 Feb

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @Twichsonzyy 

 

This message means your card cannot be verified. I recommend contacting the issuer of the card to see if they know which details are incorrect.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @DoctorOfGhetto 

 

Thanks for reaching out about this. I'll try to help with your connection issues. The biggest piece of advice I can give is to stick to a wired connection. That should be a lot more stable than wireless. Also, it would be good to try the troubleshooting steps listed here

 

Speaking of being wired, make sure you're using at least a Cat 6 cable. You also may want to update your modem/rou...

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@SilentYuto wrote:

aso what happens after the 3td time?


The ban cannot be lifted at that point and will remain permanently on the account.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@dariusjmoss 

 

We cannot help with bans. We also cannot discuss account issues. There is nothing I can do to help here. If you want to talk to an advisor about this, you'll need to open a case.

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12 Feb

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @SilentYuto 

 

I'm sorry to say, we're not able to help with bans over Answers HQ. The only way to potentially get the ban lifted is to submit a dispute by following the instructions in this article. You can dispute the ban...

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@dariusjmoss 

 

I'm sorry to say, there is no way to speak with ToS. The only way to potentially get the ban overturned is to submit a dispute.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @dariusjmoss 

 

We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for submitting a dispute, please see the article here. Thank you.

Aljo.png

07 Feb

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @Ferman_out 

 

We're not able to delete accounts over Answers HQ. For more information on this, please see the article here. Thank you.

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02 Feb

Comment
    EA_Aljo on Support Forums - Thread - Direct

@AlexH-Man 

 

Thank you for the feedback. If you have any other issues, please reach out again.

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01 Feb

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @AlexH-Man 

 

It sounds like your platform account is already linked to an old EA account that is now disabled. You'll need to contact an advisor so they can assist with this. To get in touch with one, please open a case here. Thanks!

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31 Jan

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @Dmukiapex 

 

We're not able to help with missing content over Answers HQ. This is something an advisor is going to need to assist with. To get in touch with one, please open a case here. Thank you.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @MilkYourLizards 

 

You had posted this in the Madden forums. I moved it to Apex Legends. As far as this issue goes, it's not something we can help with. For more information on bans, as well as instructions for disputing them, please see the following article. Thank you.

Aljo.png... Read more

25 Jan

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @Sethidose777 

 

Unfortunately, we can't help with banned accounts over Answers HQ. For more information on bans, as well as how to dispute them, please see the article here. Thank you.

Aljo.png... Read more

22 Jan

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @Tamago_1s_Egg 

 

At the moment the following languages are supported on Answers HQ:

 

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03 Jan

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @omppuli 

 

We're not able to help with banned accounts over Answers HQ. You can submit up 3 disputes. If you haven't used them all up yet, try submitting another to have this reviewed again.

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02 Jan

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @DJLop32 

 

Try using a Chrome browser in incognito mode. If that works, you should be able to clear your cache and cookies to resolve this.

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21 Dec

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @rollercoaster726 

 

An advisor might be able to help with this. To get in touch with one, please open a case here. Thank you.

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