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We can help if the purchase was made through the EA App, Xbox or PlayStation stores. If you purchase a code from a 3rd party retailer, you'll need to contact them for assistance.
We can help if the purchase was made through the EA App, Xbox or PlayStation stores. If you purchase a code from a 3rd party retailer, you'll need to contact them for assistance.
Hi there, @H8fulGarret
It sounds like you purchased the content from a 3rd party retailer. In that case, the advisor is right. You'll need to contact them for help with either getting a refund or granting a new code.
An advisor is going to need to investigate this for you. Please open a case here to get in touch with one. Thanks!
Hi there, @TristanIsaGINGR
If the email on your account was changed without your knowledge, it's possible you were hacked. An advisor should look into this for you. To get in touch with one, please open a case here. Thank you.
Hello, @ValcBathwater
We cannot help with banned accounts over Answers HQ. For more information on bans as well as instructions for disputing them, please see the article here. I'm now locking this thread since we cannot hel...
Read moreHi there, @GH12_31
Thanks for reaching out about this. Currently, we don't have any information on on bringing back Apex Legends Mobile. If that happens, we'll make an announcement on our official channels.
Hello, @Twichsonzyy
This message means your card cannot be verified. I recommend contacting the issuer of the card to see if they know which details are incorrect.
Hi there, @DoctorOfGhetto
Thanks for reaching out about this. I'll try to help with your connection issues. The biggest piece of advice I can give is to stick to a wired connection. That should be a lot more stable than wireless. Also, it would be good to try the troubleshooting steps listed here.
Speaking of being wired, make sure you're using at least a Cat 6 cable. You also may want to update your modem/rou...
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@SilentYuto wrote:
aso what happens after the 3td time?
The ban cannot be lifted at that point and will remain permanently on the account.
We cannot help with bans. We also cannot discuss account issues. There is nothing I can do to help here. If you want to talk to an advisor about this, you'll need to open a case.
Hello, @SilentYuto
I'm sorry to say, we're not able to help with bans over Answers HQ. The only way to potentially get the ban lifted is to submit a dispute by following the instructions in this article. You can dispute the ban...
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I'm sorry to say, there is no way to speak with ToS. The only way to potentially get the ban overturned is to submit a dispute.
Hi there, @dariusjmoss
We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for submitting a dispute, please see the article here. Thank you.
Hi there, @Ferman_out
We're not able to delete accounts over Answers HQ. For more information on this, please see the article here. Thank you.
Hi there, @AlexH-Man
It sounds like your platform account is already linked to an old EA account that is now disabled. You'll need to contact an advisor so they can assist with this. To get in touch with one, please open a case here. Thanks!
Hi there, @Dmukiapex
We're not able to help with missing content over Answers HQ. This is something an advisor is going to need to assist with. To get in touch with one, please open a case here. Thank you.