EA_Aljo

EA_Aljo


03 Apr

Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @NooB_KennyTHz.

 

Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They can look into your missing coins.


30 Mar

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @Alfhosskin.

 

Unfortunately, there's no way to transfer your progress from Xbox to PC. I'm very sorry Frown


10 Mar

Comment
    EA_Aljo on Forums - Thread - Direct

@lllEnDeFFecTlll 

 

Great! It can take several days to hear back from Terms of Service. Keep an eye on your email. If you have any other issues, please let us know. Thank you Standard smile

Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @lllEnDeFFecTlll.

 

I took a look at your account. I see support had a hard time reaching you. Can you try submitting another case here: https://help.ea.com/en/contact-us/new/? Also, you can find out more information on banned accounts here: ...

Read more

09 Mar

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @ImAboutToKief.

 

Your progress, as well as skins and coins, do not carry over between platforms. I'm very sorry Frown


05 Mar

Comment
    EA_Aljo on Forums - Thread - Direct

@xillMatiCx_qdk6 

 

Great! Glad to hear you can play again. If you have any more issues, let us know. Have fun Standard smile

Comment
    EA_Aljo on Forums - Thread - Direct

@xillMatiCx_qdk6 

 

Thanks for trying. Next, I'd like you to clear the alternate MAC address with these steps:

 

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

 

Let me know what happens.

Comment
    EA_Aljo on Forums - Thread - Direct

@xillMatiCx_qdk6 

 

Do you have another gamertag you can try? Just as a test.

Comment
    EA_Aljo on Forums - Thread - Direct

@BNPsykadelic 

 

Awesome. Really glad to hear it! If you have any more issues, please let us know.


04 Mar

Comment
    EA_Aljo on Forums - Thread - Direct

@BNPsykadelic 

 

Great! Can you tell me what fixed it or was it the power cycling steps I suggested?


02 Mar

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @dwp1537.

 

We don't have any details on adding cross-play to Apex Legends, but keep an eye on our official channels. If this happens, you'll see news of it there. Thanks!

Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @BNPsykadelic.


Can you provide some more details? What happens when you try to invite friends? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!


24 Feb

Comment
    EA_Aljo on Forums - Thread - Direct

We really can't help with banned accounts here. The best thing to do is follow the instructions in this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts.


21 Feb

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @DreamyHour.

 

To get help with banned accounts, please see this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Thanks!

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @The_JugHead.

 

I see you were emailed on February 19th with further instructions. It's possible that email ended up in your spam folder or it's under the Promotions tab. You need to contact a live support advisor here: https://help.ea.com/en/contact-us/new/. They should be able to help restore your access.


10 Feb

Comment
    EA_Aljo on Forums - Thread - Direct

@Roasted_Giblets 

 

You'll need to submit a dispute with Terms of Service to see if they can lift the ban. Please see this article for more information: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts.

Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @Roasted_Giblets.

 

Can you give me some more details? What happens when you try to play? I'm not seeing any issues with your account so it shouldn't be disabled.


05 Feb

Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @Bestburrito4u.

 

What system are you playing on? Thanks!


30 Jan

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @Only1ChasinDotz.

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!


06 Jan

Comment
    EA_Aljo on Forums - Thread - Direct

@xoCRUZox 

 

Possibly using alternate DNS servers could help. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". Let me know what happens. Thanks!




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