EA_Aljo

EA_Aljo



16 Jun

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hey there, @joeacford 

 

If you are frequently disconnecting, we should go through some troubleshooting. Do you play on a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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15 Jun

Comment
    EA_Aljo on Support Forums - Thread - Direct

@quickhittick 

 

While the email may be copied and pasted, it's being sent by a human that performed the investigation. They did actually view your case. I'm very sorry, but there is nothing we can do to help through Answers HQ. You're welcome to contact an advisor, but normally when no further investigations are available, the decision is final.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @quickhittick 

 

As you mentioned, we can't help with bans through Answers HQ. However, human eyes are performing the investigation for the dispute you submitted. I just wanted to let you know that these aren't bots and are, in fact, real people.

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14 Jun

Comment
    EA_Aljo on Support Forums - Thread - Direct

@gravy77777 

 

You should see it when logging in. Do you play any other EA games? You may be able to load into one of those and accept the Terms there.

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10 Jun

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @ShapWletzz 

 

I'm very sorry, but we can't help with banned accounts through Answers HQ. You can take a look at this article for more information and instructions for disputing the ban. Thanks!

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09 Jun

Comment
    EA_Aljo on Support Forums - Thread - Direct

@bliizzii 

 

Please see my previous response for help with this. Thank you!

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08 Jun

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @OG_williethebot 

 

You'll need to contact an advisor to see if anything can be done. A case can be opened here.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@GarfieldTehKat 

 

I'm not aware of any issues currently so we would need to go through troubleshooting. If you'd like to do that, let me know what platform you're playing on.

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07 Jun

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @Chaddington_Sr 

 

Most likely, this is due to being on a wireless hotspot. Unfortunately, as long as a wired connection isn't used, you'll always be more susceptible to these issues.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @zXcAnimosity 

 

You can find more information on banned accounts here. There are some instructions in that article for disputing the ban. Thanks!

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03 Jun

Comment
    EA_Aljo on Support Forums - Thread - Direct

@jayhawkotto 

 

In that case, you'll need to wait until that date before you'll be able to relink the account and get the content back.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @jayhawkotto 

 

Relinking your account should have returned all those items. I think it would be best to have a live support advisor assist with this. To get in touch, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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01 Jun

Comment
    EA_Aljo on Support Forums - Thread - Direct

@SanPuSecondsTree 

 

You can find out more information about banned accounts, as well as a way to submit a dispute, in this article.

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27 May

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @Calebs2164 

 

This is something you'll need to contact an advisor for help with as we can't assist with missing content through Answers HQ. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/e...

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @oliverboy77gg 

 

Thanks for reaching out to us. I know these errors can be very frustrating. I'd like to go through some troubleshooting to see if we can find out what's going on. You mention switching to a wired connection and having it work for a week. Are you still on a wired connection or did you go back to wireless?

 

Also, have you tried using alternate DNS settings? It looks like you play on PS4. Try following the instructions ...

Read more

25 May

Comment
    EA_Aljo on Support Forums - Thread - Direct

@SanPuSecondsTree 


Your account still exists. You just can't play Apex currently due to the ban that was issued.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello there, @SanPuSecondsTree 

 

I'm very sorry, but we aren't able to help with banned accounts over Answers HQ. If Terms of Service has performed 3 investigations and are still not overturning their decision, it means they didn't find evidence that the ban was given out in error so the ban will remain in place.

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24 May

Comment
    EA_Aljo on Support Forums - Thread - Direct

@SirReloadwz 

 

It looks like an advisor got your issue resolved. If there's anything else you need help with, please let us know. Good luck and have fun Standard smile

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23 May

Comment
    EA_Aljo on Support Forums - Thread - Direct

@SirReloadwz 

 

I see you've been working with an advisor and they are currently waiting for you to respond.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@poig321 

 

I'm sorry, but I could use some clarification. Are you saying your laptop has wireless, but it's using a wired connection?

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