EA_Aljo

@twilson2012 

If clearing the alternate MAC address is not working, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@SorryWeDied 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@YZACKATTACJ 

What platform are you playing on?

@CoopLuck 

No problem! Glad to hear it. If you have any other issues, let us know. Good luck and have fun!

@CoopLuck 

Try clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Also, you can try clearing the personal saved data for Apex Legends. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

• Press the Guide button and then highlight the Apex Legends tile.
• Hit the Menu button. It's the small one to the right ...

Hi there, @SpankyDolphin 

Is this happening in every match? Also, something else you can try is clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

@CoopLuck 

That looks like a ban has been issued. Please contact an advisor by opening a case here so they can look in to this for you.

Hi there, @BraneBurr 

We're not able to help with banned accounts through Answers HQ. For more information on bans, as well as instructions for disputing them, please see the article here. Thank you.

Hello, @je720520bk 

You can find instructions for disputing bans in the article here. Thank you.

@Lukas_BORIS007 

You're very welcome. You could create completely new accounts and link them. Most likely, that's what will need to be done.

@Lukas_BORIS007 

You can try that, but if it works, it won't bring over any of your content and progress. That is tied to the original account.

@Lukas_BORIS007 

I think your only other option is to play on a new account.

@callumseanbush 

I'm very sorry, but there's nothing we can do on Answers HQ. Unfortunately, we're not able to help with missing content. Only an advisor can do that.

@callumseanbush 

You should be able to send am email if chat isn't available.

Hello, @callumseanbush 

I'm very sorry to say, but this is something an advisor will need to assist with. I understand they are sending you here, but we aren't able to help with missing content issues through Answers HQ.

Hi there, @bigniko14 

We're not able to help with missing content through Answers HQ. An advisor will need to investigate your account. To do that, please open a case here. Thanks!