EA_Aljo

Hi there, @AlphaRookie 

We're not able to help with missing content over Answers HQ. Please open a case with an advisor here so they can investigate this for you. Thank you.

Hi there, @Halilicin 

Try deleting the personal saved data for Apex Legends. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate Apex Legends and delete the saved data.

Hello, @NitiNHegdE2002 

I removed the image showing personal details. This is one of the ways you get hacked. Please make sure you DO NOT post any personal details that can be used to gain access to your account.

We cannot assist with bans over Answers HQ. You'll need to submit another dispute if you haven't done that 3 times already. Instructions for disputes can be found ...

Hi there, @ANTITNA69 

I'm sorry to say, we're not able to help with this over Answers HQ. You'll need to contact an advisor again to get some assistance. To do that, please open a case here. Our chat advisors are not bots.

Hi there, @DekuTheQuirkyBoy 

Unfortunately, there is no way to transfer progress between accounts.

Hi there, @wyqnp 

We're not able to help with missing content over Answers HQ. Please open a case with an advisor here so they can investigate this. Thank you.

@LaniMrFPS 

You're very welcome. Please reach out again if you have any other issues.

@LaniMrFPS 

I don't know why they would refer you here as unlinking an account and losing your progress is not a bug. To get your progress back, you'll need to relink the accounts. You'll need to continue working with an advisor to get some help with this.

Hi there, @LaniMrFPS 

We're not able to help with hacked accounts over Answers HQ. An advisor will need to assist with this. To get in touch with one, please open a case here. Thank you.

Hi there, @LnWGaMex 

We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for submitting a dispute, please see the article here. Thank you.

Hello, @r1m93 

We're not able to help with the password to your email. If you need help with your EA account password, please contact an advisor as I mentioned above.

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@H8fulGarret wrote:

So long story short: I've got scammed by EA for 1000 Apex Coins, thanks for help, leaving that game...

 

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Those coins were not purchased from us. They were purchased from a 3rd party retailer. 

@H8fulGarret 

I'm very sorry. We cannot help with codes over Answers HQ. Support also cannot help with codes purchased from 3rd party retailers.

@H8fulGarret 

We can help if the purchase was made through the EA App, Xbox or PlayStation stores. If you purchase a code from a 3rd party retailer, you'll need to contact them for assistance.

Hi there, @H8fulGarret 

It sounds like you purchased the content from a 3rd party retailer. In that case, the advisor is right. You'll need to contact them for help with either getting a refund or granting a new code.

Hello, @ValcBathwater 

We cannot help with banned accounts over Answers HQ. For more information on bans as well as instructions for disputing them, please see the article here. I'm now locking this thread since we cannot hel...

Hello, @susineko108 

At the moment the following languages are supported on Answers HQ:

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