EA_Aljo

Hi there, @3d01cb7ff4f5a011d720bccee06dfe2f 

If you're talking about the Xbox gamertag being linked to an EA account that you no longer know the email for, that would need to be handled by one of our advisors and not Microsoft support. They will need to take you through the account recovery process. If you did that and they couldn't verify ownership, they won't be able to provide any information or make any changes on the account. If you have an EA Play subscription, you can download one of our sports games. They will display the email address of your account in the settings.

@nobraincells 

Aplogies for the late response. I'm really sorry, but there's nothing we can do about this. We're not able to grant those points.

Hi there, @lHowYouDoingl 

Try logging in at profile.ea.com. You should be able to accept the Terms and Conditions here. Let me know if that helps or not. Thanks!

@MrPhotographerX 

That's possible, but it should be working now. If you continue to have issues, please let us know. Thanks!

@Miro_McRain 

It's always possible there could be something hardware related, but we'll focus on other troubleshooting for now. Let's see if alternate DNS settings will help. From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

@nobraincells 

Thanks for the report. Unfortunately, we're not able to grant those points. How often is this happening?

Hi there, @YourTrashKid12ri 

It sounds like you disconnected before the results could be captured. Unfortunately, we're not able to add that RP to your account. If you're frequently disconnecting, we can go through some troubleshooting.

Hi there, @MrPhotographerX 

I believe this has now been resolved. Can you try again?

@Miro_McRain 

Thanks for getting back to me. Next, try going to profile.ea.com. Log in here and see if the terms and conditions can be accepted here instead of in game.

@Miro_McRain 

Thanks for trying. Next, can you do a factory reset of your console?

Hi there, @Miro_McRain 

Thanks for reaching out about this. It's possible deleting your personal saved data could help. Press the Guide button and then highlight the Apex tile. Then, hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens.

@xmlnice 

At the moment the following languages are supported on Answers HQ:

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@xmlnice 

I'm very sorry, but once there have been 3 disputes, there will be no further investigations.

@xmlnice 

As I said, ToS performs very thorough investigations. We want everyone to be able to play, but we also can't have people breaking the rules. If they haven't found evidence that the rules were not broken, the ban will need to remain. I'm very sorry, but I don't have any other information on this as these decisions are completely up to ToS.

@xmlnice 

After performing 3 thorough investigations, they are sure the ban was issued legitimately so further reviews will not be performed.

Hello, @xmlnice 

I'm very sorry, but we're unable to help with banned accounts through Answers HQ. If you've already submitted 3 disputes and ToS didn't find any evidence that the ban was given out by mistake, it won't be lifted. 

@kar4s0419 

This is something an advisor should assist with. Please try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Hi there, @kar4s0419 

This article should help with linking and unlinking your steam account. However, progress does not carry over between accounts so you would need to start over on the new account.