EA_Aljo

Hello, @complexfade 

Please post a new thread for this issue. It is against the Answers HQ rules to "necro-post". This is reviving a very old thread. I'll now lock this to prevent that from happening going forward. Thanks!

@dallascowboysxt @Emmanuelperez622 

Apologies for the late response. Are you both still experiencing this?

HI there, @Dorkboy2 

We're not able to help with banned accounts through Answers HQ. For more information on bans, as well as how to dispute them, please see this article. Thanks!

@ReDLeTtErGsUs 

The account you're posting with has never played Apex. That normally means you have another account. If you don't know what that is, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Hi there, @iamthedevil00 

Are you sure you're resetting the password for the right account? The one you're posting with has never played Apex. If that is the account you're resetting the password for, it won't reflect on the account you're playing Apex on.

@adknappus 

Try that out and let me know what happens. I'm not sure if there's anything else we can do, but it would be good to know if that works or not. Thanks!

@adknappus 

I was talking about your headset. Not the USB transmitter for it. Turtle Beach headsets normally have firmware that needs to be updated now and then. Can you try looking up the model of your headset to see if one is available? When I was using Turtle Beach headsets, I had to do this occasionally. You had to plug your headset into a PC and update it through their app.

@adknappus 

I'm glad that helped! Is it the dongle for your headset that's plugged in? I have a headset with a dongle for my Series X as well and haven't had any issues. Is the firmware for your headset up to date?

Hi there, @bigshow6slow 

Are you sure you're resetting the password for the right account? The one you're posting with hasn't played Apex before so if that is the account the password is being reset for, it wouldn't reflect in the account you actually play on.

Hi there, @adknappus 

Do you have anything plugged in to the USB ports? Maybe a racing wheel, keyboard, mouse or a dongle for another controller? If so, unplug it and try again. Let me know what happens. Thanks!

Hi there, @jijihana2012 

We're not able to help with banned accounts through Answers HQ. For more information, as well as instructions for disputing the ban, please see the following article. Thank you.

@LuccaBrassi41 

You'll need to talk to an advisor to see if they can unlink your account. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Hello, @tjfhqgv95izk 

An advisor can take a look at your account. To get in touch with one, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!

@kpknn 

If you have disputed the ban 3 times and ToS has declined to remove it, that means they have done 3 investigations into your account and cannot find evidence that the ban was in error. It will not be lifted in that case.

Hi there, @kpknn 

We're not able to help with banned accounts through Answers HQ. For help with banned accounts, as well as a way to dispute bans, please see the following article. Thanks!

Hi there, @4av1t7laac5l 

Even when someone else plays on your account, you're liable for their behavior. We have no way of telling who is actually at the controls. In the future, make sure only you are playing on your account. 

More information on bans, as well as instructions for disputing them, can be found in the article ...

Hi there, @Ballerd35 

We're not able to help with banned accounts through Answers HQ. I see you have a case awaiting investigation. Once ToS completes that, they'll email you the results.