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It looks like an advisor got your issue resolved. If there's anything else you need help with, please let us know. Good luck and have fun 
It looks like an advisor got your issue resolved. If there's anything else you need help with, please let us know. Good luck and have fun
I see you've been working with an advisor and they are currently waiting for you to respond.
I'm sorry, but I could use some clarification. Are you saying your laptop has wireless, but it's using a wired connection?
I'm heading out for the weekend shortly here. If you still need some help with this, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'l...
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Thanks for the response. Try deleting your personal saved data. You may lose settings changes you've made and any other offline saves. Normally that is all downloaded from the cloud, but I can't guarantee that. Go to Settings/Storage/System storage/Saved Data. Locate Apex Legends and delete the saved data. Let me know if that makes a difference or not.
Does your son have a smaller friends list by chance? I'm still wondering if there's an issue with how many friends you have.
Sorry to hear it. We'll continue troubleshooting. Are you on a wired or wireless connection? Also, try clearing the alternate MAC address with these steps:
Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
I've heard of friends list issues when you have more than 100, but you're obviously not at that point. I had suggested you try a different account as a test, but now I see you already tried that so instead, try rebuilding your database with the steps here and restore your licenses with these ...
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Great! Glad to hear it. Just reach out again if have any more issues. Have fun and good luck
Unfortunately, I don't have any details on coin purchases receiving an update. Should that happen, it'll most likely be referenced in the patch notes. In the meantime, advisors should be able to help with any missing purchases.
Hi there, @brake-hehe
Unfortunately, we can't help with missing coins through Answers HQ. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into t...
Read moreHi there, @SILVERisSORRY
Thanks for reaching out about this. We should go through some connection troubleshooting. First, are you playing on a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
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Patch notes are normally relayed in the Apex news board on Answers HQ as well as on the ...
Read moreHi there, @ShruteBuckz81
This is an issue we're aware of and working to resolve. You can keep an eye on our official channels for updates. Thanks!
Hi there, @TKTcocolokoBOY
This is an issue we're aware of and investigating. Apologies for the frustration! We're working to get this resolved as soon as possible.
*marked as solution for player visibility - [EA_Barry]
Hi there, @nows1xje7saf
Did you want to unlink your PSN ID from the current EA account it's linked to and move it to a different EA account? If so, nothing will be able to transfer over, unfortunately.