EA_Aljo

EA_Aljo



20 Sep

Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @kishe-controller.

 

I'm sorry, but we can't help with banned accounts through Answers HQ. You can find more information as well as instructions for disputing the ban in this article.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @eltorro7.

 

You can find the latest on this issue here. Also, there's a workaround that may let you play without disconnecting. If you're using an animated banner, switch to one that isn't animated.

Aljo.png... Read more
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @xShroomiex.

 

For help with banned accounts, please see the following article. Thank you.

Aljo.png... Read more
Comment
    EA_Aljo on Forums - Thread - Direct

@kalen_306265 

 

As I said in my last response, your ban is permanent.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @Karmelorod 

 

We're seeing a potential workaround for this. Set your banner pose to one that is not animated. That has been working for some.

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Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @kalen_306265.

 

You are responsible for the behavior of others using your account. This is part of our Terms of Service. The ban on your account is permanent and there won't be any further reviews unless there is new information that hasn't been sent to ToS previously.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@llIlIIIlIIIIIllI 

 

Please follow the instructions in the link I sent. You can submit a dispute that way.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @llIlIIIlIIIIIllI.

 

We can't help with banned accounts through Answers HQ. I see you've submitted a couple disputes with Terms of Service. You can have your account reviewed up to 3 times so you're welcome to submit another. As far as your Steam account being hacked goes, be sure to provide these details in the dispute case so ToS can consider it during their investigation.

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Comment
    EA_Aljo on Forums - Thread - Direct

@Trantor_Xx @WanannaY 

 

As previously stated, we can't help with banned accounts on Answers HQ. Also, if ToS is telling you no more investigations will be performed, it means they have already very thoroughly checked your account 3 times and have not found any evidence that the ban was issued by mistake.

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19 Sep

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @ShadowZero042.

 

Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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Comment
    EA_Aljo on Forums - Thread - Direct

Hello, @RIPrabin 

 

I'm really sorry for all the frustration. There's currently an issue with disconnecting that we are investigating and working to resolve as soon as possible. You can keep an eye on the latest updates here

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@grindingup 

 

This is an issue we're aware of and investigating. You can keep an eye on Respawn's Twitter for the latest updates. Thank you.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@GodEmperorKanye 

 

This is an issue we're aware of and working to resolve as soon as possible. Keep an eye on Respawn's Twitter for updates. Thanks!

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16 Sep

Comment
    EA_Aljo on Support Forums - Thread - Direct

@cheeseburger6878 

 

Great! You're very welcome Standard smile  If you have any other issues, please let us know. Have fun and good luck!

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15 Sep

Comment
    EA_Aljo on Support Forums - Thread - Direct

@Turrubiates_yolo @leonzurek11 

 

Great! Glad to hear it. If you have any other issues, please let us know. Good luck Standard smile

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@Turrubiates_yolo @leonzurek11 

 

Great! Glad to hear it. If you have any other issues, please let us know. Good luck Standard smile

Aljo.png... Read more
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @cheeseburger6878.

 

What is happening when you try to join matches? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@Turrubiates_yolo 

 

Are you still having trouble with this? There were some issues over the last day, but I believe those have been resolved.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@Turrubiates_yolo 

 

Are you still having trouble with this? There were some issues over the last day, but I believe those have been resolved.

Aljo.png

14 Sep

Comment
    EA_Aljo on Support Forums - Thread - Direct

@Turrubiates_yolo 

 

Do you get an error message when this happens? Also, do you play on a wired or wireless connection?

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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