EA_Aljo

@fAduck7 

If I can think of anything else, I'll let you know, but it sounds like this might be related to the other crashing issues you're having. Thankfully, MS has always had a quick turnaround time for me when sending in hardware for repair. Hopefully, you'll have the same experience. Can you let me know know what happens?

@fAduck7 

I don't know that you need to send your console in for service. Is this the only game that happens with? Also, is the game installed on an internal or external hard drive?

@Gyorfoliver @Lencsii85 

What type of match are you both looking for? Is it happening for all of them or just ranked matches, for example?

@fAduck7 

Can you unplug it and see if you're able to load Apex correctly?

@Gyorfoliver 

Thanks for the response. Try using alternate DNS servers with these steps:

From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

Let me know if that makes a difference. Thank you.

Hi there, @fAduck7 

Do you happen to have anything plugged into the USB ports on your Series X?

@Godfather_Smoove 

Wireless is probably the issue. As a test, would you be able to move within a wire's reach? That would at least let you know if wireless is causing the lag.

@Godfather_Smoove 

That's great there's an improvement. We can still go through some troubleshooting to see if that lag can be improved. Are you on a wired or wireless connection?

@JuiceRocket 

When you switch between wireless and wired, are you power cycling your Xbox, modem and router? If not, switch back to a wire and go through those power cycling steps again. If that still doesn't help, try using alternate DNS settings with these steps: from the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8....

Hi there, @Godfather_Smoove 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hi there, @pinkpinaplle 

For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Hello, @repxr_03 

What headset are you using?

Hi there, @Moldy4skn 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hello, @hazard22god 

Please see my previous post in this thread with instructions for contacting support to have them look into your missing coins. Thanks!

Hello, @spunkymama1 

Can you give me some more details on your issue? Thanks!

@ShadowZero042 

I can see those coins were added to your account. Since you can't see them, contact an advisor again. They should be able to get this figured out.

@llIlIIIlIIIIIllI @Swampski 

Sorry about that. Here's a link to information on banned accounts. They will give you the same answer if their investigation doesn't turn up any evidence the ban was made ...