Do you get an error message when this happens? Also, do you play on a wired or wireless connection?
I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Hi there, @T3VIDahviid.
It sounds like you're trying to go through the account recovery process. Unfortunately, if you're account can't be verified, we won't be able to make any changes to it. The best I can tell you is to try contacting support again and make sure you provide accurate answers to the questions about the account you're being asked.
Hi there, @solosoldie942.
We really need to go through some troubleshooting to rule out any issues on your end. So, let's start with the basics. It looks like you're playing on PS4. Are you using a wired or wireless connection? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
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Hi there, @Itsaweir.
Let's see if we can find out why you're lagging so much. We'll start with the basics. First, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Hi there, @Flavvd
How frequently is this happening? Also, are you able to switch to a wired connection or is your router too far away? Thanks!
Hi there, @Turrubiates_yolo.
What happens when your game crashes? Is it closing and sending you back to the main menu of your system or are you just disconnecting from matches? Also, what system are you playing on, and do you use a wired or wireless connection? Thank you.
Hi there, @Turrubiates_yolo.
What happens when your game crashes? Is it closing and sending you back to the main menu of your system or are you just disconnecting from matches? Also, what system are you playing on, and do you use a wired or wireless connection? Thank you.
To get in touch with support, don't choose the option for banned account. Try one of the other account options. This should get you in touch so they can see the issue with your account and assist with this.
Hi there, @loba_muncher.
We're not able to help with banned accounts through Answers HQ. Did you already speak with an advisor? I see both bans, but it's possible they may be able to help with this. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
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Hi there, @xilr8-tv.
I took a look at your account. An advisor should be able to assist with this. please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look ...
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We'll start with the basics. Since this seems to have just started happening, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Let me know if you change your mind. Without testing your connection, we can't rule out any issues with it. Unfortunately, we can't grant RP or other compensation for this.
Are you talking about a different issue than the ban? Support won't be able to help with that.
We can't help with this through Answers HQ so your best bet is to submit another dispute if it's not unbanned.
Hello, @69KingAbyss69.
If you'd like to go through some troubleshooting, let me know what system you're playing on and if you're using a wired or wireless connection. Thanks!
Unfortunately, we don't have a way to check this. We're not aware of any issues though. People frequently report this, but have the shards show up shortly after. You're probably close.
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