EA_Aljo

@Infernal6357 

Let me know if you change your mind. Without testing your connection, we can't rule out any issues with it. Unfortunately, we can't grant RP or other compensation for this.

@Kawioo 

Are you talking about a different issue than the ban? Support won't be able to help with that.

@Kawioo 

We can't help with this through Answers HQ so your best bet is to submit another dispute if it's not unbanned.

Hello, @Kawioo 

It looks like the ban started 7 days ago, but you'll most likely need to wait until the 8th day before access is restored. If you don't have it back tomorrow, try submitting another dispute here.

Hello, @69KingAbyss69.

If you'd like to go through some troubleshooting, let me know what system you're playing on and if you're using a wired or wireless connection. Thanks!

@Capolof 

Unfortunately, we don't have a way to check this. We're not aware of any issues though. People frequently report this, but have the shards show up shortly after. You're probably close.

@ShawtyShowman 

I'm very sorry those didn't help. If there is anything else to suggest, I'll let you know. Otherwise, I think you'll just have to wait until a proper fix is issued for this.

Hi there, @ShawtyShowman.

This is still being investigated, but we have a few potential resolutions for this. Have you tried these already?

• If you're using an Nvidia graphics card, try updating the drivers using the Express method. Then, launch the game from the GeForce Experience.
• Update your CPU drivers with the instructions ...

@majdbitar 

If it only happened this one time to you, we can still go through some connection troubleshooting, but since it's so uncommon, I don't think that's really going to help. Definitely happy to do it though. Otherwise, there isn't really anything I can do.

@majdbitar 

Was it just this one time or do you disconnect frequently?

@StormTrooperRook 

Can you give me some better details on what exactly is happening? Also, what system are you playing on and do you use a wired or wireless connection?

Hello, @jokerstoe 

If you'd like to go through some troubleshooting, let me know what system you play on and if a wired or wireless connection is being used. Thanks!

@Churro2Goated 

There's a warning before unlinking accounts that this will happen. Unfortunately, there's nothing else we can do about this.

@Churro2Goated 

I'm very sorry, but this is not correct. You keep your level only when unlinking accounts.