EA_Aljo Dev Tracker | devtrackers.gg

Comment

26 Apr 16:34 EA_Aljo on Support Forums - Thread - Direct

Thanks for reaching out about this. It's possible deleting your personal saved data could help. Press the Guide button and then highlight the Apex tile. Then, hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens.

Comment

22 Apr 14:35 EA_Aljo on Support Forums - Thread - Direct

@xmlnice

At the moment the following languages are supported on Answers HQ:

...

Comment

21 Apr 19:40 EA_Aljo on Support Forums - Thread - Direct

@xmlnice

I'm very sorry, but once there have been 3 disputes, there will be no further investigations.

Comment

21 Apr 18:59 EA_Aljo on Support Forums - Thread - Direct

@xmlnice

As I said, ToS performs very thorough investigations. We want everyone to be able to play, but we also can't have people breaking the rules. If they haven't found evidence that the rules were not broken, the ban will need to remain. I'm very sorry, but I don't have any other information on this as these decisions are completely up to ToS.

Comment

21 Apr 18:16 EA_Aljo on Support Forums - Thread - Direct

@xmlnice

After performing 3 thorough investigations, they are sure the ban was issued legitimately so further reviews will not be performed.

Comment

21 Apr 17:56 EA_Aljo on Support Forums - Thread - Direct

Hello, @xmlnice

I'm very sorry, but we're unable to help with banned accounts through Answers HQ. If you've already submitted 3 disputes and ToS didn't find any evidence that the ban was given out by mistake, it won't be lifted.

Comment

20 Apr 18:02 EA_Aljo on Support Forums - Thread - Direct

@kar4s0419

This is something an advisor should assist with. Please try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Comment

20 Apr 17:35 EA_Aljo on Support Forums - Thread - Direct

Hi there, @kar4s0419

This article should help with linking and unlinking your steam account. However, progress does not carry over between accounts so you would need to start over on the new account.

Comment

18 Apr 20:32 EA_Aljo on Forums - Thread - Direct

Hi there, @TigerTR5255

Specific details aren't provided on how you were cheating. You're welcome to dispute the ban again by following the steps in this article.

Comment

18 Apr 19:59 EA_Aljo on Support Forums - Thread - Direct

Hi there, @sentientcup

Unfortunately, we're unable to help with banned and/or hacked accounts. There are a couple of articles that can help with these. For banned accounts please see this article. You can find assistance with hacked accounts ...

Comment

15 Apr 15:25 EA_Aljo on Forums - Thread - Direct

@ooooooooooooo111

ToS agents are not available on Answers HQ, by phone, or chat. Once 3 reviews have been performed and they have found no evidence the ban was issued in error, it will not be lifted.

Comment

15 Apr 14:59 EA_Aljo on Forums - Thread - Direct

@ooooooooooooo111

I'm very sorry, but I don't have any details on this since it's completely up to ToS.

Comment

14 Apr 18:22 EA_Aljo on Forums - Thread - Direct

Hi there, @ooooooooooooo111

I moved your thread to the Apex Legends forums. It was posted under the Madden series.

Unfortunately, we're not able to help with banned accounts through Answers HQ. This decision is up to ToS and if you've already used up all your disputes, there's nothing else that can be done. When a dispute is submitted, ToS will perform a thorough investigation and overturn the ban if they find evidence the action taken on the account was in error. After 3 investigations, if they are not lifting the ban, it means none of that evidence was found.

Comment

13 Apr 15:16 EA_Aljo on Support Forums - Thread - Direct

@DeadPossumGang

Glad to hear it! I'll keep your solution in mind should this come up again and power cycling doesn't help. Please let us know if anything else comes up. Good luck out there, Legend!

Comment

12 Apr 22:12 EA_Aljo on Support Forums - Thread - Direct

Hi there, @thatchickbecca

This is an issue we're aware of and investigating. Please keep an eye on our official channels for updates. Thanks!

Comment

12 Apr 21:57 EA_Aljo on Forums - Thread - Direct

Hi there, @0304des

I'm very sorry, but we're not able to help with banned accounts through Answers HQ. It sounds like you've already spoken to an advisor and have appealed the ban with Terms of Service. You're welcome to do this up to 3 times. You can appeal again by following the instructions in this ...

EA_Aljo

26 Apr

Opening the game makes me redo everything

22 Apr

Whose problem are you solving! ! !Whose problem are you solving! ! !

21 Apr

Whose problem are you solving! ! !Whose problem are you solving! ! !

Whose problem are you solving! ! !Whose problem are you solving! ! !

Whose problem are you solving! ! !Whose problem are you solving! ! !

Whose problem are you solving! ! !Whose problem are you solving! ! !

20 Apr

Bind the origin account to the new steam account

Bind the origin account to the new steam account

18 Apr

Banned Account but not visible in "My Ban History" for 4 months

Banned for no reason

15 Apr

Wrongly banned my account for about 4 months already

Wrongly banned my account for about 4 months already

14 Apr

Wrongly banned my account for about 4 months already

13 Apr

Cross play will not work even with all settings set to allow on xbox

12 Apr

Audio

I want my Apex back, player equity back

05 Apr

This proflie is not permitted to play online

Banned

31 Mar

Game freezing upon starting/after main menu

I can’t launch the game on my xbox series x. I can’t find any server.