EA_Aljo

EA_Aljo



30 Aug

Comment
    EA_Aljo on Support Forums - Thread - Direct

@ShawtyShowman 

 

I'm very sorry those didn't help. If there is anything else to suggest, I'll let you know. Otherwise, I think you'll just have to wait until a proper fix is issued for this.

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27 Aug

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @ShawtyShowman.

 

This is still being investigated, but we have a few potential resolutions for this. Have you tried these already?

 

  • If you're using an Nvidia graphics card, try updating the drivers using the Express method. Then, launch the game from the GeForce Experience.
  • Update your CPU drivers with the instructions ...
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    EA_Aljo on Support Forums - Thread - Direct

@majdbitar 

 

If it only happened this one time to you, we can still go through some connection troubleshooting, but since it's so uncommon, I don't think that's really going to help. Definitely happy to do it though. Otherwise, there isn't really anything I can do.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@majdbitar 

 

Was it just this one time or do you disconnect frequently?

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@StormTrooperRook 

 

Can you give me some better details on what exactly is happening? Also, what system are you playing on and do you use a wired or wireless connection?

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26 Aug

Comment
    EA_Aljo on Forums - Thread - Direct

@EdtheHead18 

 

You're very welcome. If you have any other issues, please let us know. Thanks!

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Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @LucinusPeregrin.

 

I moved your post from Madden to the Apex forums. 

 

I took a look at your account. This is something an advisor should be able to help with. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new...

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Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @EdtheHead18.

 

For help with hacked accounts, please see the following article. Thanks!

Aljo.png... Read more
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @jokerstoe 

 

If you'd like to go through some troubleshooting, let me know what system you play on and if a wired or wireless connection is being used. Thanks!

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23 Aug

Comment
    EA_Aljo on Support Forums - Thread - Direct

@Churro2Goated 

 

There's a warning before unlinking accounts that this will happen. Unfortunately, there's nothing else we can do about this.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@Churro2Goated 

 

I'm very sorry, but this is not correct. You keep your level only when unlinking accounts.

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14 Aug

Comment
    EA_Aljo on Forums - Thread - Direct

@Seerg100 


I really don't know why, but I can see that your account has been banned. You'll have to wait for a response from Terms of Service to your dispute.

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Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @summerdest660.

 

You should receive those shards when 500 packs are opened so most likely your count is a little off. I'm not aware of any issues with this currently.

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Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @Seerg100.

 

I can see that a ban has been issued on your account. Unfortunately, we can't help with this through Answers HQ. For more information on bans and disputing them, please see this article. Thanks!

Aljo.png... Read more
Comment
    EA_Aljo on Support Forums - Thread - Direct

@UrgedYapper 

 

Your connection is a lot less stable on a wireless connection. Even though it's been fine for 2 years, it's very susceptible to interference. It's possible some new interference has been introduced. Regardless, if you're going to choose to stay on a wireless connection, it would be good to move it to its own wireless channel. Also, if you'd like to provide a UO Trace, those instructions are ...

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@UrgedYapper 

 

Would you be able to switch to a wired connection or is your router too far away?

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@UrgedYapper 

 

I would need to go through connection troubleshooting with you to rule out any potential issues with your connection. What system are you playing on and do you use a wired or wireless connection? Thanks!

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13 Aug

Comment
    EA_Aljo on Support Forums - Thread - Direct

@Unnamedmastr 

 

Thanks for trying that. You mention you think your IP might be the issue. Can you give me some more details on that? Also, take a look at the network settings screen on your Xbox and let me know what the NAT type is.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

@SunYourBunss 

 

Have you tried any troubleshooting so far? What system do you play on and do you use a wired or wireless connection?

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Thanks for the reports of this everyone. I'm currently looking into it and will post an update when I have one.

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