EA_Barry

Well @GONORRHEA21 , while that sounds like a good idea, I do think that is unlikely.

@DaDoXeyy 

 

A few things to try: 

 

• Temporarily disable your anitvirus/antimalware software
• Make sure your display is connected to your video card and not the video output of your motherboard
• Download and install all available Windows Updates
• Check that you have recent video drivers installed
• Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or ...

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@TJB_The_Enigma 

 

I assume you are getting good frame rates. Try changing your in-game graphics options to balance your CPU/GPU usage, some graphics settings will hit the GPU harder than the CPU. The good news is that the settings required to bump up your GPU usage will likely result in a higher quality image.

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@oAgiosKhrophgios 

 

There is something in your Dxdiag that indicates the following steps may help, let us know, thanks.

 

https://answers.ea.com/t5/Technical-Issues/game-won-t-launch/m-p/8927365#M32188

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@tinyh0use 

 

Your friend can appeal any action taken using the following info: 

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

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@bass4aj1 

 

Temporarily disable your antivirus, it is possible it is doing "on access scanning" and could be checking the game assets for viruses as they are loaded!

 

Perform a clean boot too to help prevent unnecessary software loading: 

 

Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or ...

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@Tigerc0808 @1997nyny 

 

Try resetting your EA Account password. This will help in most cases.

 

If that doesn’t work, wait 90 minutes and t...

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@ZzNubz 

 

If you no longer have access to your email address, we can try to recover your account.

 

Please make contact with an EA Game Advisor for assistance with this.

Click the following link to get started: https://help.ea.com/en/contact-us/

 

Please note the current changes to support: ...

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@h4ller9 

 

Great, thanks for posting.

@Drunknsniperr 

 

Download and install both the x86 and x64 versions of the required Visual Studio files:

 

• x86: vc_redist.x86.exe

• x64: ...

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@GS_ArmZl 

 

We do not have info on your ban here on AHQ.

 

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-b...

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@StormKnight0 

 

Yep, a couple of things: 

 

• Try to get all available Windows Updates installed.
• Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833

Let us know if you see improvement after these steps, thanks.

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@monoboy1313 @MichaelDK 

 

This issue should resolve itself within 24hrs and there is no need to contact us directly to fix this, thanks.

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@Rocky_Joe94 

 

Can you try the 19.7.4 driver set?

 

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-7-4

 

The following player had a good experience with those drivers: ...

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@IAmPeytton 

 

It looks like your post was incorrectly caught by the spam filter. Fixed now.

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