EA_Barry

@GalmWing 

First, use the following info to verify the integrity of your game files: 

https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

Then, check if you are running some RGB lighting control software, we have seen that interfere with anti-cheat software ...

@Trey_2420 

I moved this post to the right place.

If you still have an issue with this, then please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: ...

@SpookyBnana 

I took a look at the crash text file, there is info in there that suggests that running System File Checker may help: 

http://support.microsoft.com/kb/929833

Once that is done, perform a clean boot before starting the game:

...

@SpookyBnana 

Can you instead Repair the game by right clicking the game in Origin and then choose Repair.

Thanks.

@CompleatBeet_963 

Use a wired connection rather than Wi-Fi and use Google Public DNS:

...

@SUSPEKT9B 

If you no longer have access to your email address, we can try to recover your account. 

Contact us so we can help.

Don’t remember which email address is on your account?

...

@phys_hocuspocus7 

Find your EA Account email address using your game or Origin

Try ...

@red_sock_monkey @E2K_POTATO ...

@YSLKanine 

A clean install of a previous video driver set should help you here: 

https://answers.ea.com/t5/Technical-Issues/DXGI-ERROR-DEVICE-RESET-crash-after-first-game/m-p/882537...

Here is a direct link to the refere...

@leftsock2 

Download and install both the x86 and x64 versions of the required Visual Studio files:

• x86: vc_redist.x86.exe

• x64: ...

@Kamp_03 

You may need to contact PlayStation Support at this point. 

https://www.playstation.com/en-au/get-help/help-library/error-codes/ce-34878-0/

@priyansh7300 

Your friend can dispute any action against their EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

@FictitiousExile 

Download and install both the x86 and x64 versions of the required Visual Studio files:

• x86: vc_redist.x86.exe

• x64: vc_redist.x64.exe

...

@DopeySlade1738 

Uninstalling and reinstalling the game is likely on the cards here.

Thanks.

Well @GONORRHEA21 , while that sounds like a good idea, I do think that is unlikely.

@DaDoXeyy 

A few things to try: 

• Temporarily disable your anitvirus/antimalware software
• Make sure your display is connected to your video card and not the video output of your motherboard
• Download and install all available Windows Updates
• Check that you have recent video drivers installed
• Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or ...