EA_Darko

Hey @BaltasVarlius and @SteamyTrash the team are aware of this issue and working on a fix.

Thanks for your patience while we look into this.

Darko

It sounds like you may be having issues with your connection @Bakki87. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a...

It sounds like you may be having issues with your connection @Bakki87. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a...

Considering all the steps you have done @replurki I would assume that this issue is related to something on your network or router stopping you connecting. 

Can you try setting your phone as a hotspot and see if you can connect through it?

Can you grab us a UO Trace so that we can take a look at your connection: ...

Hey @Jax_Dinggggggggg please stop spreading misinformation. Installing APEX Legends will not install any malicious software on your system.

Darko

You should be able to transfer your games across without much bother @stormster_1.

I've done it on the past when I was reinstalling my OS and didn't want to redownload over a terrabyte of games.

Darko

Can you share the UO Trace that you ran when you did the troubleshooting with us @MikeOxFirm?

Darko

Glad to be of help @CaoNiMa-DF21.

Darko

Hey @MikeOxFirm it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll ...

Sorry to say @iMurderedrum but this is nothing that we can do in this situation.

If you have the video saved then we are happy to look at it but we would be unable to add the badge to your account.

Darko

You can move your games to a new hard drive or computer relatively easily @stormster_1.  You just need to follow the steps below and you should be good to go:

1. Copy your Origin Game Library folder to wherever you want it.
   • The default location is “C:\Program Files (x86)\Origin Games\”
2. Set the Origin Game Library Location to the new location.
   • In Origin open up Settings
   • Select the “Installs & Saves” tab.
   • Under “Game library location” select “Change folder…”
   • Locate the new folder.
3. Start a download f...

Hey @XUADBB AHQ is currently available in the following languages.

• English
• ...

Hey @tergels AHQ is currently available in the following languages.

• English
• ...

Hey @EqgIe AHQ is currently available in the following languages.

• English
• ...

Did you try the steps I posted above @NubWigg?

If not would you mind going through the connection troubleshooting steps to see if they make a difference?

Darko

Can you grab a DxDiag @ellielou1911 so that we can take a look at your system for any issues: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Once I have that I'll take a look and we will go from there.

Darko

It sounds like you may be having issues with your connection @Mahiro55. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you...

Risk of Rain 2 is not an EA title @7Sark7. As I said above, your DxDiag is showing that you are having a number of system issues as well as issues with games and other programs. 

Have you tried exiting out of all the programs working in the background or even done a clean boot of your system to see if it makes a difference? If not then I would recommend doing so and trying the game again: ...