EA_Darko

When responding to a CM @lousef we would always suggest that you tag the CM in your post. 

If it is still not working then you need to ensure that nothing on your system is blocking it. Try disabling your anti-virus, Firewall and any other security programs and launch the game. If you see the same error then reinstall APEX Legends while running Origin as administrator.

Darko

Hey @lousef I have seen a couple of people who had this issue as a result of issues with their ISP.  

Would it be possible to sign in to your router and ensure that you have DHCP set and not PPPoE set.

A user posted about the issue here: ...

Hey all that error is a PS4 error to say that the software crashed

Restart your console:

• Turn off your console and then turn it back on.

Make sure your game software is up to date:

• Go to the PlayStation home screen. 
• Highlight the game you're playing and press the Options button on your controller.
• Select "Check For Update" and install any updates that are available.

Make sure your PS4's system software has the most recent update:

• Select Settings at the top of the PlayStation home screen.
• Choose "System Software Update" and allow any system updates to install.
• Reboot your PlayStation 4.

Clear your PS4's cache:

The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encoun...

You may have downloaded the most recent drivers for the 1070 but that is not reflected in your DxDiag @RingMaster258.

You 1070 date is showing in the line: Driver Date/Size: 5/21/2019 8:00:00 PM, 958312 bytes

Did you check the registry for issues as I suggested above?

Darko

Hey @RingMaster258 your 1070 drivers are showing as being from the 21/5/19. Can you download and install the latest GPU driver from here: https://www.geforce.com/drivers

Darko

First thing I would suggest @RingMaster258 is updating your GPU drivers. Yours are showing as being almost 2 months old and I'm pretty sure there was an update for the 1070 in recent weeks.

I am seeing quite a few errors in your DxDiag. I would recommend ensuring that your system is fully up to date and there's no harm running CCleaner's registry cleaner: ...

That's great to hear @TomatoGun97.

Enjoy your gaming.

Darko

The error 0x887a0005 dxgi_error_device_removed that you were seeing @KJUICE00 is one relating to your GPU, the best thing to do is a clean install of your GPU drivers. 

You also need to ensure that you:

• Turn on vsync
• Perform a clean bootbefore attemting to play the game
...

Hey @TomatoGun97 it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'l...

Hey @lukey_dard from your post it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

...

Let me know how you get on @dan_saviola.

Darko

Can you take a minute to go through the steps here @Unorthodoxc: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Can you also share the UO Trace you run with us.

Darko

Those steps are for the issue you are seeing @Unorthodoxc and it does not matter the platform. The best thing to do is go ahead and follow the steps above.

Darko

Hey @dan_saviola when issues such as this occur on the Xbox One the first thing to do is ensure that your console and game are fully up to date.

If that makes no difference then clearing the cache and powercycling your console is next.

You can do this easily enough by following the steps below:

1. Press and hold the power button on the front of the Xbox until it turns off completely.
2. Unplug the power cable from your console and then press and hold the power button on the Xbox a number of times to clear the cache.
3. Plug your power cable back in and turn your Xbox back on.

Let me...

Were you able to try the steps I suggested above @Unorthodoxc?

Darko

As I said previously @Jiffzero we cannot assist with a ToS sanction on your account. You will need to wait to hear back from our Terms of Service team.

Darko