EA_Darko

EA_Darko



16 Apr

Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @ATMNH, AHQ is currently available in the following languages.

 

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15 Apr

Comment
    EA_Darko on Support Forums - Thread - Direct

Sorry to say @Sleesher2 but as Apex Legends is not cross-platform then items and progress will not transfer from one platform to another.


Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

Sorry to hear that your friend is having issues @CripTiiC_STaTiCz but the best thing for them to do would be to post and let us know what troubleshooting steps they have taken as well as any error message they may see. We would need a DxDiag of their system to see if we could see anything that could cause issues.


Darko

Comment
    EA_Darko on Forums - Thread - Direct

Hey all, please do not share links to any cheats you may see as doing so is technically a breach of the AHQ User Rules and Guidelines.

 

From here on out, any sharing of videos or naming of users and accusing them of cheating or linking to cheating sites will result in bans.

 

If you are in game and suspect a user of cheating then please report them by following the steps in this link: https://www.easy.ac/en-us/support/apexlegends/contact/report/

 

We take all reports very seriously and will fully investigate.

 

Darko 


06 Apr

Comment
    EA_Darko on Support Forums - Thread - Direct

I know the part that you are referring to @chicozeb.

 

I tested it last night on my Xbox and had no issues. It's an odd one as it's such a small issue that's more annoying then anything else.


Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

Great to hear that it is fixed.


Enjoy the game.

 

Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

Hey all, sorry to hear that you are having issues but if the game is not crashing and you are just being kick offline then would you all mind taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on.


Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

Hey all, sorry to hear that you are having issues but if the game is not crashing and you are just being kick offline then would you all mind taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on.


Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

I tested it last night and it worked fine so it would seem to be something on your end @chicozeb.


Honestly, it's such a small issue that I wouldn't even bother recommending most of the troubleshooting steps. 

 

If you want to try and get it fixed I can grab some steps for you but as long as it's not bothering you I'd suggest leaving it as it is.

Darko

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05 Apr

Comment
    EA_Darko on Support Forums - Thread - Direct

It's an odd one is what it is @chicozeb.

 

Do you see it in any other game?

 

Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

Sorry for the late reply @FortApollo.


If you paid for content and never received it then please speak with our live support using the steps in the accepted solution.


Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

Let me know what happens when you launch it from the internal HD @chicozeb.


Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

Most people seeing this are able to fix it by changing their DNS settings to Googles DNS setting @mdn_realdeal.

 

The Google Public DNS IP addresses (IPv4) are as follows:

  • 8.8.8.8
  • 8.8.4.4

The Google Public DNS IPv6 addresses are as follows:

  • 2001:4860:4860::8888
  • 2001:4860:4860::8844

Let me know if they make a difference.

 

Darko

 

 

Comment
    EA_Darko on Support Forums - Thread - Direct

Most people seeing this are able to fix it by changing their DNS settings to Googles DNS setting @mdn_realdeal.

 

The Google Public DNS IP addresses (IPv4) are as follows:

  • 8.8.8.8
  • 8.8.4.4

The Google Public DNS IPv6 addresses are as follows:

  • 2001:4860:4860::8888
  • 2001:4860:4860::8844

Let me know if they make a difference.

 

Darko

 

 

Comment
    EA_Darko on Support Forums - Thread - Direct

I've not noticed that myself @chicozeb.

 

It may be an issue with your audio settings, best thing to do is ensure that your console and in-game audio settings reflect your audio set up. For example, if you are playing back sound from your TV ensure that you do not have surround sound set.


Darko

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04 Apr

Comment
    EA_Darko on Support Forums - Thread - Direct

Thanks for taking the time to share your feedback with the community @TheLostEmpire.

 

Darko 

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30 Mar

Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @Fat_Godzilla47, looking at the images and this would appear to be a synching issue.


Best thing to do is give it a little time to fix itself.

 

Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

You should be able to fix this issue @AidanGeorge3258 by going to your Apex Legends install folder and from there  _Installer > vc > vc2015 > redist- and then from her install both   vcredist_x86.exe and vcredist_x64.exe.

 

Let me know how you get on.

Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @ace18frost I saw your post earlier and went ahead to test it but was unable to recreate the issue.


It sounds to me that this could either be an issue with your controller or the network.

 

Do you have a second controller you could try using to see you see the issue again?

 

I would also suggest taking a couple of minutes to go through our connection troubleshooting steps  here: ...

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Comment
    EA_Darko on Support Forums - Thread - Direct

Sorry to hear that you are having issues @RobStarksBeats.

 

There is nothing worse than getting so close to the win only to be disconnected, I would suggest taking a look at the troubleshooting steps here: ...

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