EA_Darko

EA_Darko



28 Jun

Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @GNKogan AHQ is currently available in the following languages.

 

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26 Jun

Comment
    EA_Darko on Support Forums - Thread - Direct

For issues with connection @Mihxa I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all b...

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Comment
    EA_Darko on Support Forums - Thread - Direct

We are unable to discuss a ToS sanction on AHQ @Jiffzero. Any questions you may have will have to be directed to our ToS team using the steps I posted above.


Darko

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12 Jun

Comment
    EA_Darko on Support Forums - Thread - Direct

I am locking this thread as this has been discussed before.

 

There is nothing that we can do to change this as we have no control over the law.

 

Darko


06 Jun

Comment
    EA_Darko on Support Forums - Thread - Direct

The team are aware of the issue and looking into it @humphreyrock. As soon as we have an update we will let you all know.


Darko 

Comment
    EA_Darko on Support Forums - Thread - Direct

The team are aware of the issue and looking into it @humphreyrock. As soon as we have an update we will let you all know.


Darko 

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Comment
    EA_Darko on Support Forums - Thread - Direct

Hey all, we raised this issue with the studio and they have let us know that players will be able to switch the language back to English once Season 2 launches.


Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

Hey all, we raised this issue with the studio and they have let us know that players will be able to switch the language back to English once Season 2 launches.


Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

Great to hear that @Mahiro55.


Enjoy your gaming.

Darko


05 Jun

Comment
    EA_Darko on Support Forums - Thread - Direct

You can attach it still @replurki but the fact that it works when connected to your phone but not when using your router points to the issue being related to your router or network. If  you have tried all the steps in the connection troubleshooting steps and powercycled the router then it's no harm speaking with your ISP to see what they suggest.


Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

I have seen that error message before @Sp4ceB4lls. Users in this thread found a solution so if you have a little time can you go through the steps in the accepted solution to see if it helps: https://answers.ea.com/t5/Technical-Issues/Apex-error-code-leaf-P...

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Comment
    EA_Darko on Support Forums - Thread - Direct

I have seen that error message before @Sp4ceb4lls. Users in this thread found a solution so if you have a little time can you go through the steps in the accepted solution to see if it helps: https://answers.ea.com/t5/Technical-Issues/Apex-error-code-leaf-P...

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Comment
    EA_Darko on Support Forums - Thread - Direct

When an issue such as this appear we need to troubleshoot them @uJamBo. I've been playing Apex Legends on and off throughout the day and not see any issues. If you are seeing an issue then we would ask that you go through the troubleshooting steps I posted above and share your UO Trace with us. Generally, if there was an issue with the servers it would affect everyone and not just a few. As the number of reports is so low we need as much information as possible to investigate.  


Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

When an issue such as this appear we need to troubleshoot them @uJamBo. I've been playing Apex Legends on and off throughout the day and not see any issues. If you are seeing an issue then we would ask that you go through the troubleshooting steps I posted above and share your UO Trace with us. Generally, if there was an issue with the servers it would affect everyone and not just a few. As the number of reports is so low we need as much information as possible to investigate.  


Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

That it works when connected to you phone would point to the issue being with your router @replurki so the first thing to do is powercycle your router which is literally just plugging it out for a couple of minutes. If after that the issue remains then it is no harm speaking with your ISP and explaining the issue to them to see what they can recommend. 

 

Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

Can you share the UO Trace you ran when you did the troubleshooting steps @jacobcuh? This will allow us to take a look at your connection. 


Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

Can you share the UO Trace you ran when you did the troubleshooting steps @jacobcuh? This will allow us to take a look at your connection. 


Darko

Darko.png
Comment
    EA_Darko on Support Forums - Thread - Direct

Hey all, sorry to hear that you are having issues.

 

Can you all check your in-game settings to see if there is an option there to change the language to your preferred one?

 

If not, can you change your systems default language to reflect the language you want in-game and then launch the game to see if it updates to your prefered language?

 

Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

Hey all, sorry to hear that you are having issues.

 

Can you all check your in-game settings to see if there is an option there to change the language to your preferred one?

 

If not, can you change your systems default language to reflect the language you want in-game and then launch the game to see if it updates to your prefered language?

 

Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @BaltasVarlius and @FkinSpread the team are aware of this issue and working on a fix.


Thanks for your patience while we look into this.


Darko