Hey @B4mbuz.
I wonder if there might be some corrupted or missing data in the installation for Apex Legends. Have you had a chance to try repairing the game in your Origin Library to see if that helps at all? If you right-click on Apex Legends in your Library you should see a Repair option in the menu that comes up.
/Kent
Hey @Ev0lutL0n88.
For a banned account you'll need to reach out to the Terms of Service team so they can take a look. They will need to review your account and determine if that ban can be overturned.
For more info on how to reach out to the Terms of Service team check out the EA Help website.
/Kent
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@chopper1831 wrote:
Alot of people I have asked about this that also play on Ps4 say the same thing about the pinging on the map. They configure theyre button layout in the Playstation settings and have a standard layout in game. Which lets them ping on the ma...
Got it, thanks for the info. It's only happening when you're trying to ping the map? You haven't noticed it with anything else?
You haven't been running into the same issue with pinging the map on your side?
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Read moreHey @chopper1831.
Does it matter which button you've assigned as your Ping? Have you tried changing it up to see if the same thing happens when you're using other buttons?
/Kent
Hi @Slootikens.
When you've got a chance please reach out to EA Help so they can take a look at your account. They should be able to figure out what happened with those Apex Coins.
For more info on how to set up a case with EA Help check out https://help.ea.com/en/help/faq/contact-ea-help/...
Read moreHey @Von_Above_All.
If you still haven't received those bonuses please reach out to EA Help so they can take a look. They should be able to help you get that sorted out.
For more info on how to set up a case with them check out https://help.ea.com/en/help/faq/contact-ea-help/.
...
Read moreHey @Cliraa1.
If you're missing packs or items on your account please reach out to the EA Help team so they can take a look. They'll need to review your account and see if they can help locate those packs.
For more info on how to set up a case with EA Help check out https://help.ea.com/en/help/...
Read moreHey @514luncH.
I'm afraid that account bans aren't something that we can look into here on Answers HQ. The Terms of Service team would need to review your account and determine if the ban can be overturned. If you haven't already please contact them directly so they can take a look. For more info on how to reach them check out ...
Read moreHey @Portuguesepops.
If you didn't receive packs that you should have please reach out to EA Help and let them know so they can take a look. They'll see if they can get those packs sorted out for you.
For more info on how to set up a case with EA Help check out https://help.ea.com/en/help/faq/contact-ea-help/
Kent
Hey @DynamicHyde. If you're still not seeing the retroactive packs after the update went live I'd recommend reaching out to the EA Help team so they can take a look at your account.
For more info on how you can set up a case check out https://help.ea.com/en/help/faq/contact-ea-help/
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Reinstalling the drivers isn't a bad idea. I've also heard from some people that uninstalling and reinstalling NVIDIA software such as GeForce Experience may help with this as well.
Also, if you're running any in-game overlays such as the Discord overlay try disabling them and see if that makes a difference.
/Kent
Hi @xXxBR3AKERxXx. That's a strange one. Have you had a chance to try repairing the game in Origin to see if that helps at all? If you right-click on Apex Legends in the game Library you should see a Repair option in the menu that comes up.
/Kent
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